Courses

The Zoho Sales Representative Professional Certificate Program is designed to give aspiring sales professionals a strong foundation and a competitive edge in their careers. Sales is both a science and an art. As a science, it follows proven methodologies—effective pitching, persuasive negotiation, and structured selling techniques. As an art, it requires creativity, adaptability, and a personal touch to turn strategies into success. More than just a profession, sales is a way of life—rooted in human connection, critical thinking, and effective communication. The ability to negotiate, persuade, and personalize interactions isn’t just crucial in sales—it’s essential in everyday life. At Zoho, we understand both the challenges and rewards of this dynamic field. Our flagship product, Zoho CRM, reflects our deep expertise in sales and our commitment to streamlining the sales process. Drawing from the experience of our own sales leaders, we’ve crafted this program to blend comprehensive theoretical knowledge with real-world insights, empowering learners to navigate the sales landscape with confidence. What Sets This Program Apart? Expert Guidance: Learn from Zoho’s seasoned sales leaders. Industry-Specific Insights: Gain a deep understanding of sales in SMB and enterprise sectors. Hands-On Training: Get started with Zoho CRM Real-World Applications: Explore rich examples from SaaS and hospitality industries.

If you’ve always wanted a rewarding career, the tech sales industry may be the path for you. If you’re an ambitious problem-solver who likes to win, you’ll find tech sales not only fulfilling, but lucrative as well. As the tech industry continuously introduces innovative services and products, tech sales roles have become more crucial than ever. SDRs are in the front lines of the tech biz, connecting with customers and clients, and coming up with the smartest solutions for their problems. Sales Development Representatives aren’t just important to the business — they’re essential. Tech sales will be a gratifying career if you’re looking to pivot career paths, or if you have previous experience in retail sales, but want to take that experience to a totally new level in tech. Do you enjoy engaging with customers? Do you need to be immersed in a value-driving, stimulating industry that’s constantly giving you new, exciting challenges? Would you like to thrive in a high-energy environment that’s collaborative and data-driven? Then it sounds like Tech Sales is for you. Your next job could be at one of SV Academy’s 400+ high-growth employer partners. Top companies like Survey Monkey, InsideView, Vimeo, Handshake, Gainsight, or Palo Alto Networks, are hiring Sales Development Representatives in the U.S. for revenue-generating roles. No experience in tech or sales is required to pursue a new, awesome career in Tech Sales. This Professional Certificate is where you start.

Learn core concepts and skills necessary in today's selling environment—from negotiation and closing strategies to selling with authenticity. Recognize that selling is a partnership. Develop your sales skills, people skills, and ability to create emotional engagement and earn the trust of others.Learn how you can be a trusted partner in the sales process.Identify negotiation and closing strategies that suit you.Develop and hone your interpersonal, or "soft," skills.

This course explains the threats associated with cloud-based solutions and explores how IBM Cloud® security features and other network protocols can be used to mitigate these threats. IBM Cloud infrastructure and services that assist organizations in meeting government and industry regulations are also explained.

"Key Skillsets for a Sales Representative" is designed to equip a sales representative with the ultimate go-to guide on how to start a successful career in sales. This combines the essential core skills as well as communication and soft skills required for any sales enthusiast to kick start a successful career in sales. By the end of this course, the learner will be able to: — Explain the need to upskill in their sales career. — List and practice the primary skills required to kick start and sail through their sales career successfully. — List and practice communication skills required in sales. — List and practice the soft skills for sales personality development. — List and practice the software skills essential for a sales person. "

Welcome to "GenAI for Customer Service Representatives," an introductory course designed to empower customer service professionals with the knowledge and tools of Generative AI (GenAI). This course will illuminate how GenAI can revolutionize customer service by enhancing response times, personalizing interactions, and analyzing large volumes of feedback efficiently. You’ll explore the fundamentals of GenAI, practical applications in real-world scenarios, and important ethical considerations to use these technologies responsibly. This course is tailored for customer service representatives eager to leverage GenAI technologies to enhance their daily operations. It is also suitable for customer service managers aiming to integrate GenAI into their strategic initiatives, and IT professionals or technical support staff interested in the technological aspects of GenAI for seamless implementation and innovation. Participants should have a basic understanding of customer service processes and tools. While a deep technical background is not required, a curiosity and willingness to explore new technologies will be beneficial. This course is designed for those open to integrating GenAI tools into their customer service workflows. This course will help you understand Generative AI (GenAI) and its role in customer service, including its capabilities, limitations, and the latest advancements. You'll learn to apply GenAI to improve workflows, evaluate real-world applications, and experiment with tools. Additionally, you'll explore the risks, ethical considerations, and strategies for responsible integration, reflecting on how GenAI can enhance service quality and productivity.

This course is designed to introduce Sales Development Representatives (SDRs) to the transformative capabilities of Generative Artificial Intelligence (GenAI). Participants will explore practical strategies to leverage GenAI in various sales tasks, enhancing efficiency and productivity. Through a combination of discussions, demonstrations, and hands-on activities, participants will gain a deep understanding of how GenAI can be integrated into sales processes and decision-making. Whether you're an experienced SDR looking to stay ahead of the curve or an aspiring professional seeking to future-proof your skillset, this course provides a foundation that will empower you to unlock new levels of efficiency, productivity, and creativity in your work. This course targets sales development representatives, managers, and team leads. Sales Development Managers and Team Leads will learn to identify GenAI opportunities and guide their teams towards efficiency and innovation. Sales Development Representatives will enhance workflows and boost productivity with GenAI tools. Aspiring SDRs will future-proof their skills and gain a competitive edge by mastering GenAI integration in sales processes. Participants should understand fundamental sales concepts and workflows, including the sales process, customer journey, CRM systems, and sales communication tools (email, phone, chat). They should be curious, open to new technologies, and eager to learn how GenAI can enhance sales workflows. While a deep technical background isn't required, some prior sales experience will help contextualize the GenAI content. By the end of this course, participants will discover GenAI capabilities for sales, identify methods to enhance lead generation, customer engagement, and sales outreach, and review GenAI limitations. They will apply real-world GenAI applications to streamline work, evaluate results, and experiment with its impact. Additionally, they will consider risks, challenges, and ethics, develop strategies for responsible integration with human oversight, and reflect on improving their skills and productivity with GenAI in sales.

The Dell Technologies IT Sales Representative Certificate prepares you to launch a successful career in technology sales. You’ll build a foundation in communication, career readiness, and personal branding while learning to present your skills and value to employers with confidence. The program covers the entire sales cycle, from prospecting to closing deals, and explores strategies for building trust, credibility, and strong customer relationships. You’ll also gain insight into the fast-changing IT industry, including trends such as artificial intelligence (AI), and practice adapting your sales approach to meet evolving customer needs. By developing skills in data analysis, territory management, value proposition design, and persuasive communication, you’ll be ready to enter the workforce equipped with the tools to succeed in competitive IT sales roles.

Salesperson | Sales Representative | Sales Associate | Sales Agent | Business Development Manager | Sales Executive What you'll learn: The Ability To Sell Any Product Or Service Using Universal Sales ConceptsThe System That Allows Any Salesperson To Learn The Skill Of SellingHow To First Sell Yourself To Your Customers And Establish TrustThe Value Of Hard Work And Persistence, And How To Create A Habit Of PersistenceThe Important Personality Traits That Are Required For Success In Every Aspect Of LifeHow To Use The Power Of Visualisation Before During And After A Sales CallHow To Build Relationships With Customers That Lead To Long Term SuccessThe Concept Of Failure, Its Impact In Our Lives And How To Overcome FailureThe Role Of Emotions In Our Lives And How To Leverage Them In SalesThe Types Of Knowledge Required For Successful Sales Career & How To Acquire ItStrategies Such As 'Sell With Smile' And 'Once More' To Create Positive HabitsImportance Of Passion For The Product You Are Selling And How To Generate Passion Welcome to our course on becoming a great salesman! Whether you're just starting out in sales or looking to take your career to the next level, this course is designed to provide you with the skills and knowledge you need to succeed.Throughout the course, you'll learn essential sales techniques such as closing deals, managing customer relationships, and prospecting for new clients. You'll also learn how to effectively communicate with customers, deliver product knowledge, and overcome objections. These skills are critical for building trust and rapport with clients and closing sales.In addition to sales techniques, we'll also cover important strategies for maximizing your sales potential. This includes topics like time management, networking, and lead generation, as well as strategies for building a sales funnel and developing a marketing plan. We'll also delve into the important role of customer relationship management, and how to use it to build long-term, profitable relationships with your clients.Throughout the course, you'll have the opportunity to practice and apply what you've learned through interactive exercises and real-world case studies. By the end of the course, you'll have the confidence and expertise you need to excel in the field of sales and build a successful career as a sales representative. So if you're ready to take your sales skills to the next level, enroll in our course today and start your journey to becoming the greatest salesman!Who is this course for? - This course is for anyone who wants to sell anything to anyone. This is a broad statement because we have to always sell ourselves, our ideas, vision, product and services, and for that we must master the art of selling.Why this course?- This course simplifies selling into simple logical concepts with practical strategies that allow anyone to master the art of selling. It gives the tools to master sales in under $20.What else is offered? - The course also has assignments, quizzes that increasing learning. There are tips, tricks and strategies that allow easy implementation of the art of selling, as well as a guide on how to make selling successfully a habit.My objective with this course is to demystify sales, you don't have to be loud or extroverted, or have 10 years of experience, or have talent for sales. Sales is simply a skill, it is fulfilling a customers need and providing value in their life. I teach simple concepts that enable anyone to sell. What do I teach in this course?The skill of salesmanship.The art of selling.How to sell yourself first, establish yourself as a trustable personality.The key to win the heart of any customer, PassionHow is passion important in sales and how to generate passion.How to create relationship with customers for long-term growthHow to sell any product or serviceHow to use the power of visualisation to create your dream results.Personality traits essential in a salesperson.Principles for success applicable in sales, business and life.The power of emotions in sales, and tips to harness the power.The list keeps growing as I consistently add new lectures to increase the value I add in your life. Sales has been my passion and I have trained many salesmen only to realise it is a very important skill for everyone and can be easily learnt.Who is this course for?Entrepreneurs who want to grow the sales of their business.Entrepreneurs who have to pitch their ideas to their team, customers and investors.Salespersons who work in sales and want to enhance their selling skills.Anyone who wants to enter the field of professional sales.Anyone who wants to be able to sell their ideas and vision.Sales Managers to use as a training tool for their salespersons.I wish you all the best and look forward to seeing you in the course.Your Business MentorSalil Dhawan

Are you interested in a career as a sales representative? Explore the most critical sales representative skills you'll need—from developing a sales mindset to successfully negotiating sales deals. You'll also learn how to connect with prospects and how to effectively sell in a virtual setting.Identify the key skills for sales representative roles.Practice sales questions to ask during your sales process.Explore the sales cycle—from virtual selling to adapting the right mindset.

Strategic Account Management will examine a major challenge of sales teams - how to maintain your customer relationships in a competitive marketplace and how to grow their business with you. In this course you will learn the sales processes, frameworks and skill sets utilized by top sales organizations in managing channel partnerships with retailers and resellers. Further you will learn how to implement a sales strategy to meet customer needs and increase customer satisfaction. You will be challenged to demonstrate your account management skills covering the range from customer service, customer success and to key account management. This course is all about preparing you as a strategic account manager to build newly formed client relationships into long-term accounts to meet long-term goals of both client and the organization.

Learn how to define, manage, and grow your organization's key accounts to maximize value and achieve mutually beneficial goals.

Start your career in sales by exploring the core concepts and skills required for today's selling environment—from creating your sales process and managing your time to learning how to negotiate and sell authentically. Develop your ability to create emotional engagement and earn the trust of others.Create your sales process.Develop and hone your soft, interpersonal skills.Identify negotiation and closing strategies that suit you.

Watch a research presentation from the 2022 Symposium on Foundations of Responsible Computing where Stanford researcher Judy Hanwen Shen explores mathematical approaches to selecting representative groups from larger populations. Learn about lexicographic maximality (leximax) as an optimization method for ensuring fair representation, including new approximation techniques that improve algorithmic efficiency, utility improvements, and noise robustness. Discover how these concepts apply to real-world scenarios like choosing governing committees and consumer panels, with detailed explanations of polynomial-time algorithms for finding leximax distributions and the computational complexity challenges of finding integer solutions. Follow along as the presentation covers introduction, problem formulation, and various approximation approaches over 19 minutes.

Explore Azure Storage Account security and authentication methods in this comprehensive webinar. Learn about Storage Account services, authentication techniques, and automated key rotation. Dive into topics including Storage Account basics, access keys, Key Vaults, Event Grid, and Azure Functions. Gain practical insights on implementing and managing secure storage solutions in Azure, with a focus on best practices for key management and automation.

Explore a comprehensive lecture on constraint-based grammars and their learning from representative data, presented by Smaranda Muresan at the Center for Language & Speech Processing (CLSP), Johns Hopkins University in 2008. Delve into the integration of syntax, semantics, and learning in natural language processing systems, focusing on a new grammar formalism called Lexicalized Well-Founded Grammar (LWFG). Discover how this approach combines deep language understanding with scalability, utilizing compositional and ontology constraints to access meaning during parsing. Learn about the unique search space for grammar learning, represented as a complete grammar lattice, and its implications for solution uniqueness. Examine the practical applications of LWFG in populating terminological knowledge bases from medical texts. Gain insights into Muresan's research interests, including language learning and understanding, machine translation, and relational learning, as well as her vision for the next generation semantic web.

This course is designed for customers who are interested in learning Microsoft Dynamics GP 2018. It covers the new features in Dynamics GP 2018, but also the important capabilities of Dynamics GP in general. This course explores the accounting cycle and the processes required to enter financial data into the system. It covers how to set up general ledger accounts, enter general ledger transactions, and post the transactions. This course also shows how to perform additional functions such as account reconciliation, budgeting, allocation, period-end procedures and year-end closing procedures. Audience ProfileThis course is intended for customers and partners that want to learn the basic features and understand the typical day-to-day procedures of General Ledger. The class is targeted toward data entry clerks, administrators, office managers, CEO's, accountants, and consultants who need to understand the technical aspects of Microsoft Dynamics GP General Ledger and understand how to use it in accordance with the rest of the system PrerequisitesBefore attending this course, students must have:General experience using Microsoft WindowsBasic understanding of accounting principlesAttend the Introduction to Microsoft Dynamics GP course or have some basic knowledge of Microsoft Dynamics GP After completing this course, students will be able to:Customize General Ledger settingsSet up a chart of accounts including posting, unit and allocation accountsEnter and post transactions using transactional or batch posting methodsPerform key inquiries and print reports in General LedgerMaintain records in General LedgerPrint financial statements and other key reports to manage a businessComplete period and year-end procedures Course Outline Module 1: Overview and SetupThis module provides a general overview of the features and benefits of using General Ledger in an integrated environment and focuses on how General Ledger integrates with other functional areas in the Microsoft Dynamics GP application. This module also focuses on the setup procedures and different types of accounts in General Ledger, and how to define budgets for accounts using Microsoft Dynamics GP or Microsoft Excel. LessonsFeatures and BenefitsGeneral Ledger SetupAccount CategoriesPosting Account SetupUnit Account SetupFixed Allocation Account SetupVariable Allocation Account SetupAccount Segment SetupMass Modify Chart of AccountsDefine the Retained Earnings AccountSet Up BudgetsBudget MaintenanceCombining BudgetsQuick Journal SetupTransaction Matching SetupEntering Beginning BalancesLab : Enter a Posting AccountLab : Enter a Unit AccountLab : Enter a Fixed Allocation AccountLab : Enter a Variable Allocation AccountLab : Account Segment SetupLab : Mass Modify Chart of AccountsLab : Create a Blank Budget in ExcelLab : Importing a Budget from ExcelLab : Quick Journal Setup Module 2: Daily ProceduresThis module defines the ways that transactions can be entered and posted in General Ledger. It explores the difference between transaction level and batch level posting, and the methods for posting batches. It also demonstrates how to use clearing entries to transfer the balance of an account that is no longer being used to another account. LessonsBatch EntryTransaction EntryCalculate Taxes in General LedgerClearing Transaction EntryBudget Transaction EntryQuick Journal EntryLinking TransactionsBatch RecoveryLab : Transaction Entry, Unit AccountsLab : Transaction Entry, Allocation AccountsLab : Transaction Entry, Recurring TransactionsLab : Clearing EntryLab : Budget Transaction EntryLab : Quick Journal Entry Module 3: Additional FunctionalityThis module examines how to use Multidimensional Analysis, Intercompany functionality and set up Organizational Structures to use account security. LessonsMultidimensional Analysis Groups and CodesAssign Analysis Groups to AccountsMultidimensional Analysis TransactionsDefine Intercompany RelationshipsEntering Intercompany TransactionsOrganizational Structures SetupDefine Organizational RelationshipsAssign User Classes to the Organizational StructureAssign Users to the Organizational StructureAssign a Range of Accounts to the Organizational StructureAssign an Individual Account to the Organizational StructureActivating Account SecurityLab : Multidimensional AnalysisLab : Organizational Structure SetupLab : Organizational Tree SetupLab : Organizational Structure, User SetupLab : Organizational Structure, Mass Assignment Module 4: Maintaining RecordsThis module examines the functionality available to maintain General Ledger records. There is a lesson that focuses on correcting posted entries as well as changing and deleting account records. Information about the reconcile features in General Ledger are discussed, including the capability of reconciling to other sub-ledgers. Inquiries and reports are also discussed in this module. Lessons• Correcting a Posted Transaction• Change, Inactivate, and Delete Account Records• Reconcile• Reconcile to GL• Remove History• Archive Matched Transactions• Account Rollups• Using Inquiries• Report Options and Printing• Report Groups• Report ListModule 5: Period-End ClosingThis module examines the process of closing an accounting period and the fiscal year. The steps necessary to complete each phase of the closing process are discussed for the end of a period as well as a fiscal year. The module also looks at financial statements typically printed at the end of periods. Time is spent examining what actually takes place during the closing process and the two approaches that an organization may use for this process. LessonsPeriod-End ClosingYear-End ClosingQuick Financial StatementsPrinting Financial StatementsAdvanced Financial AnalysisLab : Quick Financial SetupLab : Quick Financial, Report Options

Learn Accounts Payable sub-module of SAP FICO in this step-by-step training course. Become a successful SAP Consultant. What you'll learn: Learn end-to-end functionality, concepts, configuration & implementation of Accounts Payable in SAPRecord and manage accounting data for vendors in SAP FICOLearn all there is to know about SAP Accounts Payable from start to finishUnderstand how to work as an SAP Finance ConsultantUnderstand how account groups for vendors are createdLearn how to create Vendor Master (display, alter, block, and unblock of vendor master)Understand how to post Vendor transactions (invoice posting, payment posting, credit memo)Analyze the Balances of Vendors and G/L BalancesUnderstand the Configuration Options for Vendor Advance PaymentsMaster the process of Clearing of down payment against invoices (special GL transactions)Learn how to create the payment terms A warm welcome to the Accounts Payable in SAP course by Uplatz. Accounts Payable is an important component of SAP FICO module that records and manages accounting data of vendors.Accounts payable accounting is also known as as sub-ledger accounting, as the business transactions are carried out individually in the vendor accounts. All the processed transactions in accounts payable are recorded directly in the general ledger account. The real time updates are done in the application through settings made in general ledger master while creation of account. The required settings are configured by choosing vendors for reconciliation account for each account type. Any posting done in accounts payable generates a respective posting to an assigned general ledger account ensuring that the sub ledgers are always reconciled with the general ledger.In SAP FI, sundry creditors are called accounts payable and sundry debtors are called accounts receivable. The deliveries and invoices are managed according to the vendors. SAP FICO accounts payable can be integrated with FI-GL (General Ledger), FI-AA (Asset Accounting), SAP MM (Materials Management), and the like.This course provides a comprehensive knowledge on end-to-end processes involved in Accounts Payable sub-module of SAP FICO. This training will help you to master the concepts of Accounts Payable in great detail thus getting you a unique edge in your SAP career. Accounts Payable course done in conjunction with Accounts Receivable will provide you complete knowledge on both sides of the accounting process involved in SAP FI thus making you an expert consultant on SAP FICO, the most popular SAP module.

The "Roles and Responsibilities of a Sales Representative" course is designed to help an entry-level sales professional gain a firm understanding of the primary expectations from their role and the skillsets required to meet those expectations effectively. Practical tips, expert interviews and hands-on assessments and suitable assignments make this course interesting, engaging and useful for a beginner in the world of sales. By the end of this course, the learner will be able to: — Describe the structure of a sales department in an organization — List the roles and responsibilities of a sales rep — Enumerate the role of a sales rep in qualifying new business and retaining existing business. — Visualize a day in the life of a sales rep — Map basic sales rep action items to the CRM "school students and professionals with an interest in programming.

Discover a powerful method for constructing representative query sets for offline evaluation in this insightful conference talk from Haystack US 2023. Explore how Getty Images tackles the challenge of scaling AI/ML experimentation and reduces A/B test candidates through offline testing. Learn about the importance of creating query sets that accurately represent customer activity across various attributes. Gain valuable insights into a simple yet effective approach for building minimal, randomly sampled query sets that maintain representativeness across multiple dimensions. Delve into the speaker's expertise in ranking systems, algorithm development, and the integration of Natural Language Search at Getty Images. Understand how offline testing can provide crucial insights into the impact of sort algorithms on guardrail metrics and estimate effects on high-level customer metrics like conversion and interaction.