Courses

Learn essential Microsoft Excel skills specifically tailored for administrative professionals including executive assistants, personal assistants, and administrative assistants in this comprehensive 2-hour tutorial. Master data organization and management through Excel tables, including converting tables and removing duplicates to maintain clean datasets. Develop proficiency in creating dynamic visual presentations using charts, sparklines for trend analysis, and SmartArt graphics to communicate data effectively. Explore advanced formatting techniques including conditional formatting to highlight important information and freezing rows and columns for better navigation of large spreadsheets. Gain expertise in document preparation and professional presentation by inserting images, creating PDF exports, and building interactive outlines with button links and named ranges. Discover powerful data analysis tools including the text-to-columns feature for data separation, consolidation tools for combining multiple data sources, and pivot tables with pivot charts for in-depth data analysis and correlation discovery. Learn to create interactive elements through in-cell dropdowns using data validation and implement security measures with cell protection features. Practice cloud-based file sharing methods to collaborate efficiently with team members and stakeholders, enabling you to streamline workflow, create efficient systems, and transform raw data into clear, actionable insights for professional administrative work.

Learn essential Google Sheets skills specifically tailored for administrative professionals in this comprehensive tutorial. Master the fundamentals of Google's cloud-based spreadsheet application, starting with converting lists into organized tables and managing table columns effectively. Discover how to clean data by removing duplicates and enhance visual clarity through conditional formatting techniques. Explore chart creation and customization, including column charts, pie charts, and sparkline charts to present data professionally. Develop proficiency in advanced features like freezing rows and columns for better navigation, exporting documents to PDF with proper headers and footers, and creating dynamic links between sheets and external sources. Build expertise in pivot tables for data analysis, including filtering options and customization settings. Implement data validation to ensure accuracy and consistency in data entry, while learning troubleshooting techniques for common validation issues. Enhance collaboration skills by utilizing Google Sheets' real-time sharing and editing capabilities. Gain practical experience with formatting techniques, dropdown menus, and interactive elements that streamline administrative tasks and improve productivity in business and organizational settings.

Learn to master Microsoft Word specifically for administrative assistant roles in this comprehensive 2-hour 22-minute tutorial. Navigate Word's interface efficiently while discovering professional templates that streamline document creation for business environments. Master essential formatting techniques including font and paragraph commands, styles creation and application, and advanced layout management with section breaks and custom page setup. Develop skills in inserting and managing visual elements such as images, tables, and charts to create polished business documents. Explore advanced features including mail merge for mass communications, form creation with dropdown menus, cross-references and bookmarks for document navigation, and professional branding techniques. Practice creating real-world documents like cover letters while learning collaboration tools and PDF conversion with navigation features. Gain proficiency in headers and footers management, document themes, and sharing capabilities essential for administrative professionals who need to produce memos, agendas, brochures, and project reports efficiently and professionally.

The Medical Administrative Assistants and Office Procedures course is a beginner-level course focusing on critical administrative functions – including compliance, patient intake, and medical records management – in three lessons. In the HIPAA and HITECH lesson, students gain an understanding of the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. The lesson covers essential regulations regarding patient privacy, confidentiality, and the secure handling of health information. The Patient Intake and Processing lesson focuses on compiling demographic, insurance, and medical history information. Students will learn the procedures for creating patient records, verifying insurance coverage, and navigating electronic health records (EHR) systems. The Managing Medical Records lesson teaches the critical aspects of medical record keeping, including filing, retrieving, and maintaining both paper and electronic records. The lesson covers legal requirements, patient confidentiality, and best practices for ensuring that medical records are accurate, up-to-date, and easily accessible to authorized personnel. By the end of the course, students will be well-equipped with the knowledge and practical skills to manage the day-to-day office operations of a medical practice, with a special focus on patient processing, record management and regulatory compliance.

This course goes over the most common questions that administrative assistants field in job interviews, providing tips for answering each question with specificity and confidence.

Become a paid professional Administrative Assistant What you'll learn: Adminisrative Assistant SkillsPeople SkillsDeveloping Positive MindsetStrategic Thinking SkillsTime Management SkillsTeamwork This course is about learning Administrative Assistant Skills which will make you more confident and job-ready. You will learn how to deal with difficult situations, find solutions to complex problems, People Skills, Positive Mindset, Strategic thinking, Time management and learn to work in Teams.This class is for anyone who wants to be more confident in life by learning Administrative skills and achieving their goals in life. It is for someone who wants to learn how to face new challenges in life by getting out of their comfort zone.You being an Administrative Assistant can play a very important role in your organization because you can provide solutions to problems in a more innovative and pragmatic way. You will assess the areas of improvement and plan accordingly which will give you an upper edge over others and make you stand out in the crowd.No matter whether you are a student, professional or businessman, there will be situations in life where you need to apply these skills and come out with simple yet effective solutions to the most complex problems.All you need is 30-40 minutes of your precious time with complete focus to understand the skills required for you to be an effective and efficient Administrative Assistant and how developing these skills can improve your life.The course will flow in form of audio-visual slides with graphics and animations which will make your learning a pleasant and memorable experience.You should join the course if the answer to any of the questions is “Yes”.1. You are looking for a job, promotion or appearing for an Interview?2. You feel shy, less confident, or hide your ideas in public?3. You feel afraid to take on new challenges in life and want to be always in your comfort zone?4. You want to learn new skills such as People skills, Strategic mindset, Time Management to increase your efficiency and confidence?5. You find it difficult to think with a creative and strategic mindset? What Are Administrative Skills? Companies are looking for admin staff who have an immediate impact on business productivityAdministrative skills are those related to running a business or keeping an office organizedRanging from office assistants to secretaries to office managers Administrative assistant skills may vary depending on the industry, but the following or the most important abilities to develop:Administrative SkillsPeople SkillsPositive MindsetStrategic Thinking SkillsTime Management SkillsTeamworkWhat you will learn: How to work in an Office Environment How to deal with people and get your work done How to develop and positive mindsetHow to think strategically using a creativityHow to effectively manage your time and resources How to work in a team and get the results Requirements An open mind to learn and grow in your lifeA computer or a phone with good speakers or headphones30 minutes of your time every day for over 3 months

In the Medical Administrative Assistants and the Healthcare Team course, students are provided three lessons to create a foundational understanding of medical administrative roles and the healthcare industry. The first lesson, The Medical Administrative Assistant, introduces the pivotal role, outlining responsibilities such as managing patient records, scheduling appointments, coordinating communications, and ensuring the smooth operation of medical offices. In the second lesson, Medical Industry and the Healthcare Team, students dive into the various sectors of healthcare and the roles of different professionals within the healthcare team. The importance of collaboration, communication, and patient-centered care in delivering high-quality services is emphasized. The third lesson, Daily Operations in the Ambulatory Care Setting, focuses on the operational aspects of ambulatory care settings, such as outpatient clinics and medical offices. Students will explore key topics including patient intake, appointment scheduling, medical records management, billing processes, and the efficient handling of daily tasks that support the delivery of care in these settings. This course is ideal for those looking to pursue a career in medical office administration, healthcare management, or patient coordination.

Administrative Officers and Executive Assistants (AO/EA) must possess a wide variety of skills and versatility to successfully perform their jobs. All these positions are referred to as “staff,” meaning that the positions do not normally have primary supervisory or management responsibilities but rather provide coordinating and facilitation-type principal duties to a person who is a manager or leader. This course serves as an introductory course targeting those critical universal skills and competencies necessary for staff support positions regardless of agency, title, grade, or position. This course seeks to impart the knowledge necessary to successfully perform Administrative Officer and Executive Assistant duties.Target AudienceAdministrative officers, executive assistants, and administrative support staff in the Federal Government.Related Courses: Compare to Administrative Officers/Executive Assistants Workshop Course (Blended)These related courses share skills and topics with Administrative Officers/Executive Assistants Workshop Course (Blended). Select up to two and tap Compare selected courses to view a side-by-side comparison.Leadership Skills for Non-Supervisors CourseDevelop essential leadership skills to handle diverse personalities, resolve conflicts, and build stronger, more effective teams.Instructional Design Essentials CourseAcquire essential methods to plan, build, and evaluate effective training and e-learning programs using instructional design principles.Managing Multiple Priorities CourseLearn strategies to prioritize tasks, manage time effectively, and reduce stress while handling multiple responsibilities. What You'll Learn at a GlanceDescribe the role of the AO and EA as an operational lynchpin to aligning divergent priorities and programs around a common set of values or outcomes. Apply fundamental concepts of federal budgeting processes. Apply leadership and change management principles to coach and guide staff to project completion and mission accomplishment.Apply fundamental concepts of federal acquisition processes. Use simple statistics to complete project analysis, measure group progress, and complete accountability reports. Manage the myriad of divergent and changing demands through sound problem-solving strategies. Analyze how the AO and EA career paths demand a unique set of skills and competencies that can change across time and with changes of leadership.Course SyllabusModule 1: Leading ChangeDefine change and its impact on organizations and individuals.Apply strategies to cope with and manage change effectively.Use a transition management model to guide staff through change.Recognize how administrative staff are perceived versus leaders’ expectations.Identify motivators and methods for fostering positive change.Module 2: Federal BudgetingUnderstand the purposes, structure, and phases of the federal budget process.Identify roles of OMB, GAO, and agencies in budget formulation and execution.Analyze performance-based budgeting requirements under GPRA.Apply financial management principles to maintain accountability and compliance.Prepare outcome statements, performance measures, and budget requests.Module 3: Project ManagementDefine the project management process and life cycle.Establish project objectives, stakeholders, and team roles.Plan and schedule projects using sequencing and resource allocation.Manage time, quality, and cost to ensure successful project outcomes.Identify common causes of project delays and strategies to avoid them.Module 4: Federal AcquisitionUnderstand the legal basis and goals of the federal acquisition process.Apply simplified acquisition techniques for goods and services procurement.Follow procurement ethics and prohibited activities guidelines.Use the government purchase card appropriately and compliantly.Integrate socioeconomic goals into acquisition planning.Module 5: Data AnalysisAnalyze, present, and manage data relevant to administrative operations.Perform basic statistical computations such as mean, median, and percentage change.Develop and interpret charts and graphs for reporting purposes.Module 6: Group Problem SolvingDetermine when to use group problem-solving approaches.Apply frameworks such as brainstorming and nominal group techniques.Lead or contribute effectively in team-based problem-solving efforts.Understand roles and responsibilities of group meeting leaders.Module 7: Blended and Targeted Span of ResponsibilitiesApply time management strategies to handle complex responsibilities.Communicate effectively in support of leadership and team functions.Understand human resources responsibilities and strategic planning concepts.Integrate project management skills into broader administrative duties.

What is the difference between an Administrative Assistant, Program Assistant, and Executive Assistant? Have you ever wondered if these types of administrative positions are viable career paths? Or, have you just been interested in learning more about the job field? If so, this course is for you! This class series introduces you to the field of administrative professionals and the skills needed to enter and thrive in the field. You will learn why these jobs are ideal options for high school graduates, recent college and community college graduates, professionals transitioning between careers, and individuals returning to the workplace. We will discuss the subtle differences that distinguish these positions apart and the skills needed for them. Who should take the course? Anyone interested in learning about the field should take this course. In addition to the groups of people mentioned above, this course also serves as a tool for anyone wanting to freelance as a virtual assistant. Furthermore, if you run a business and want to hire an assistant, this course will help you decide what type of assistance you may need. Course Content: Lectures One project Class participation Future course feedback survey Syllabus Overview: What is the field of administrative professionals? Why consider this field? What is the role of assistants in a business or organization? Understand the different titles and duties of Administrative Assistants, Program Assistants, and Executive Assistants. Understand the skills required for these positions. It is my hope that by the end of the course, you will have a holistic understanding of the field, and will be fully equipped to apply and navigate the administrative field. As your course instructor, I will be here to lead you through key content, as well as address any questions you may have

Brief Introduction about the Course Invalid HTML tag: tag name o:p is not allowed This is Dr. K. Lakshman, have been working a faculty in the Department of Public Administration, Nizam College, Osmania University, taught for various subjects of public administration for more than two decades. I have published two books, and published number of articles in the various reputed peer reviewed and UGC CARE listed journals. I have delivered many lectures and paper presentations in various international, national and state level conferences, seminars and workshops. I have experience of developing new online courses and producing the quality material offered for various courses offered by Osmania University through online distance learning mode. Presently, I have been developing this MOOCs course on Administrative Theory in the Department of Public Administration for Under-Graduation Courses.Invalid HTML tag: tag name o:p is not allowed Course DescriptionInvalid HTML tag: tag name o:p is not allowed Administrative Theory is one of the important and compulsory papers in Public Administration at Under Graduation level, in the first year. This Course has been teaching in many Universities. It would make the students to understand the concepts, approaches, process, significance and importance of various Public Administration theories in general and in discipline of Public Administration in particular.Invalid HTML tag: tag name o:p is not allowed Specify the Universities Invalid HTML tag: tag name o:p is not allowed This course is being taught at Under Graduate level in various universities as regular and distance learning mode. It is also teaching in many government and private colleges, Universities and in several in regular mode course, opens and distance learning systems also.Invalid HTML tag: tag name o:p is not allowed Rational for Developing this CourseInvalid HTML tag: tag name o:p is not allowed The Administrative theory course is useful to the all Under-Graduate students, through studying this course the student able to understand the concepts, approaches, principles of public administration, importance and significance of Administrative theory for the public administrators in their organizational operations. This course will create interest and motivate the students to prepare for Civil Services (UPSC), various State Public Services and other competitive examinations.Invalid HTML tag: tag name o:p is not allowed Course ObjectivesInvalid HTML tag: tag name o:p is not allowed A theory, to useful, should accurately describe a real –world event or phenomenon. The validity of any theory depends on its capacity to describe, to explain and to predict. Theory in public administration means to present evidence through definitions, concepts and metaphors that promote understanding. The chronological narration of administrative theory from oriental thought through classical, human relations school, organizational behaviouralism, organizational humanism, market theories and emerging trends helps student to grasp the eclectic prescription of the individual thinker and their struggle for the search of knowledge would be an inspiring episode.Invalid HTML tag: tag name o:p is not allowed Learning OutcomeInvalid HTML tag: tag name o:p is not allowed After studying this course the students can able to understand the basic concepts, meaning, scope and importance of administrative theory. The student will get knowledge about the oriental thought, classical structure and process of organization, administrative and management skills, human relation relations, behaviouralism, organizational humanism and emerging trends in administrative theory. After attending this course the student can gain the knowledge about the concepts, significance and importance of various approaches, administrative and management skills, operational procedures, and emerging trends in administrative theory.Invalid HTML tag: tag name o:p is not allowed Intended AudienceInvalid HTML tag: tag name o:p is not allowed The students, who are concerned to the Under-Graduate course for regular and open and distance learning system mode, working professionals of various institutions and organizations will benefit through this course.Invalid HTML tag: tag name o:p is not allowed This course comprises with 13 weeks (Comprising with 50 Lessons/Modules), every week will have assignmentsInvalid HTML tag: tag name o:p is not allowed Introduction: Concepts and Evolution of Administrative theoryInvalid HTML tag: tag name o:p is not allowed Oriental Thought Invalid HTML tag: tag name o:p is not allowed Classical Theories –I (Organisational Structural theory)Invalid HTML tag: tag name o:p is not allowed Classical Theories –II (Bureaucratic Theory)Invalid HTML tag: tag name o:p is not allowed Human Relations and Behavioural theoriesInvalid HTML tag: tag name o:p is not allowed Human Relations and Systems theories Invalid HTML tag: tag name o:p is not allowed Socio-Psychological and Motivational TheoriesInvalid HTML tag: tag name o:p is not allowed Ecological and Development TheoriesInvalid HTML tag: tag name o:p is not allowed New ConceptsInvalid HTML tag: tag name o:p is not allowed Public Choice TheoriesInvalid HTML tag: tag name o:p is not allowed Writers on AdministrationInvalid HTML tag: tag name o:p is not allowed Social ThinkersInvalid HTML tag: tag name o:p is not allowed Emerging TrendsInvalid HTML tag: tag name o:p is not allowed Invalid HTML tag: tag name o:p is not allowed

Find out how to systematically navigate the process of a complex sale, and receive the tactics and tools to increase your likelihood of sales success.

Learn Sales Skills to increase your sales: Practical Sales techniques and sales strategies to close a sale successfully What you'll learn: Learn Sales TechniquesHow to Impress and Convince Anyone with ConversationHow to have a Positive MindsetHow to Develop a Winner MindsetHow to Develop Self ConfidenceEasy Selling TechniquesImportance of Visualization in SuccessImportance of Planning and ExecutionImportance of a Daily Routine and ScheduleHow to Stay Focused to Achieve Your Dreams Sales techniques are the methods that sales professionals use to create revenue. The sales process is something that a dedicated professional works on for many years. The techniques are refined through trial and error based on the sales associate's experiences. Developing effective sales techniques is an ongoing process for an individual and his entire organization. The technique typically isn’t a one-size-fits all and is often refined through trial and error based on past experiences.There are many sales techniques to close deals faster and sell more effectively, thought out by incredibly smart consultants and experienced sales personnel's. You don’t necessarily need to choose: experiment with some of them or even apply multiple methodologies to different parts of your sales process.Being successful in sales requires deliberate and persistent activities and the ability to adapt to the market and services simultaneously. Selling might seem easy when you list these sales techniques out, but actually implementing them successfully takes a lot of practice.The Key Elements in a good Sales Techniques areIdentifying ProspectsBuilding RapportIdentifying the Prospect’s Challenges and Qualifying ThemPresenting SolutionsKnowing When to Say “No”Handling ObjectionsClosing the DealMaintaining the RelationshipCreating an Opportunity to UpsellSalespeople are always looking for new and effective sales techniques. With the rapidly changing sales space, these techniques are evolving constantly.Dive in to Learn More

This introductory course on watsonx Assistant is designed for anyone interested in exploring the latest advancements in Generative AI and how they can enhance customer and employee experiences through the creation of AI assistants.

Learn what it takes to become a successful administrative professional, including key interpersonal and job-specific skills.

Learn to excel as an administrative professional. Get tips on topics such as gatekeeping, project management, and office politics.

Explore the administrative divisions of various countries in this comprehensive video series. Dive into detailed explanations of the 50 U.S. states, Indian states and territories, Brazilian states, Russian republics, Arab countries, South African provinces, Canadian provinces and territories, Australian states and territories, South American countries, German Bundesländer, French regions, Japanese prefectures, Ethiopian regions, Spanish autonomous regions, Caribbean nations, and Balkan countries. Gain a deeper understanding of global geography and political structures through these informative and engaging Geography Now! presentations.

Learn to excel as an administrative professional. Get tips on topics such as gatekeeping, project management, and office politics.

Learn the basics of human resources administration, including staffing and training, documentation, benefits and compensation, employee engagement, DEI, and more.

Administrative law has been designated as most outstanding legal development of 20th century. As a branch of law it pertains to decision making of various administrative entities of the government like boards, tribunals or commissions which are a part in making nationwide schemes for trade, taxation, transport and policing laws. Administrative law has now become one of the branches of constitutional law as it is an appropriate subject which resulted from the tremendous growth of administrative powers and functions. It determines the organization, powers, and duties of the administrative authorities which advances its immense importance as a separate branch of law.The objective of this 02 credit Mooc on Administrative law is to make students aware about various aspects of administrative laws including; quasi-legislative quasi-judicial and other ministerial functions of administration.Keeping into consideration the importance of Administrative Law it is designated and identified by the experts as one of the core papers in the prescribed syllabi of various law programmes throughout the globe.The need of the hour in this covid-19 Pandemic is to minimize the academic loss caused to the student community in general and make the education available at their door steps.

Leading organizational change can be a challenge for anyone. Doing so in a large, heavily-regulated environment such as healthcare without the proper tools to develop, coach, and mentor employees is a recipe for failure. Such dynamic environments call for skilled, strong leaders to guide the way and develop successful, functional teams. Learn foundational skills critical to leaders, including communication skills, coaching, mentoring, negotiation, and motivation theory. This course will also explore team development through facilitation and collaboration. Assess your personal style of leadership by learning more about strengths and areas of improvement. This course will also focus on practical strategic thinking practices, leadership theories and leadership style development, and how leadership style can be used to think and act strategically. To be an effective agent of change, a healthcare administrator must have a foundational understanding of healthcare advocacy, law, and regulatory issues, as well as compliance. This course will focus on a wide range of important issues in health law, health policy and the factors at play when developing a strategic advocacy platform such as bioethics and informed consent. At the conclusion of this course, learners will be able to identify health policies that promote quality, advocacy and system change within a healthcare organization.