Courses

This is a self-paced lab that takes place in the Google Cloud console. Learn how to run distributed services on multiple Google Kubernetes Engine (GKE) clusters in Google Cloud using Multi Cluster Ingress and GKE Service Mesh

AWS Managed Services (AMS) Self-Service Reporting collects data from various AWS services and provides you with reports on AMS patch, backup, billing, and incident management services. AMS Senior Cloud Service Delivery Manager Jeremy Tennant addresses the challenges that AMS Self-Service Reporting solves, how you can integrate your business intelligence tools with Self-Service Reporting, and provides a demonstration of the service in the AMS Console. Course level: Fundamental Duration: 10 minutes Activities This course includes presentations. Course objectives In this course, you will: Understand how AMS Self-Service Reporting helps create a complete picture of your data. Understand how AMS Self-Service Reporting fills in gaps in your data sets in real time, allowing you access to reporting outside of your AMS Monthly Business Review. Understand how to integrate the data provided by AMS Self-Service Reporting with your organizations business intelligence tools. Understand how to integrate the data provided by AMS Self-Service Reporting with your organizations business intelligence tools. Intended audience This course is intended for: AMS Customers Prerequisites We recommend that attendees of this course have: A fundamental understanding of AWS services. Course outline Module 1: How to Use This Course Module 2: AMS Self-Service Reporting Module 3: Feedback

This 59-minute conference talk from SXSW examines the automotive industry's transformative moment as new competitors and AI technologies drive unprecedented change. Explore how the auto sector is poised to compress two decades of innovation into just a few years, with industry leaders discussing strategies for leveraging AI to accelerate innovation, redefine customer experiences in response to changing consumer demands, and enhance mobility offerings. The session provides insights into how automakers can navigate this watershed moment where both the necessity for change and the capability to implement it are converging, creating an intense innovation race that will reshape the future of automotive services.

Learn how to manage your manager. In this course, adapted from the podcast How to Be Awesome at Your Job, Mary Abbajay explains how to build a good relationship with your boss.

Learn how to create and manage apps with SCCM and prepare for Microsoft certification exam 70-703. See how to deploy apps using PowerShell scripts, and deploy App-V virtual apps.

Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Get the skills you need to establish processes and policies that guide your employees to deliver superior performance. Learn the essentials of managing a contact center and team.Manage customer expectations and build loyalty.Develop customer surveys and win back lost customers.

Strong customer service is a cornerstone of any business and this short training course is an effective tool that will ensure your employees are aware of successful customer service practices. The knowledge developed with these videos will have a positive impact on your employees and ultimately your company.

Automotive Service Technicians and mechanics, often called service technicians, maintain and repair light vehicles and heavy vehicles. Present course content provide the deep knowledge of the skill required to be an automotive service technician for a four wheeler and aimed at training learners to be an skilled technician in automotive sector, this course cover all the aspects from roles and responsibility of a technician, job opportunities in automobile sector and detail description of the components of a four wheeler with aspects of tool handling, fault diagnosis and troubleshooting and service and repair of the vehicle.

Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Cultivate the skills you need to establish processes and policies that guide your employees to deliver superior performance.Learn the basics of being a strong customer service leader.Learn how to use assessments to hire customer service talent.Explore best practices for managing a customer contact center.

Watch a detailed automotive repair video demonstrating how to diagnose and resolve a P2101 trouble code on a 2017 Chevrolet Tahoe using GM's Technical Service Bulletin (TSB) information. Learn the importance of leveraging manufacturer service bulletins to efficiently troubleshoot intermittent vehicle issues, with practical insights on accessing and utilizing service information available to mechanics in the United States. Follow along as an experienced technician shows how consulting TSBs can save diagnostic time and provide targeted solutions for specific vehicle problems.

Explore the latest advancements in multimedia technology for automotive applications in this 50-minute conference talk presented by Julian Bouzas from Collabora. Gain insights into PipeWire, a cutting-edge multimedia service, and discover how it has been adapted to meet the unique demands of the automotive industry. Learn about the features, benefits, and potential applications of this innovative solution, and understand its impact on the future of in-vehicle entertainment and communication systems.

Explore how mixed reality enables automotive organizations to maintain and modernize their services anytime and anywhere in this 28-minute conference talk. Join Sanjay Ravi, General Manager of Worldwide Automotive Industry at Microsoft, Rody Senner, Americas Mixed Reality Sales Lead at Microsoft, and Christian Treiber, Vice President of Customer Services at Mercedes-Benz USA, as they discuss current trends in mixed reality and its applications in the automotive industry. Gain insights into the potential of this technology for enhancing automotive maintenance and service delivery. Discover additional resources, including in-depth content and training, information on Microsoft Automotive, and "The Inside Track" podcast, to further expand your knowledge in this field.

AWS: Managed AI Services is the fifth course in the Exam Prep (MLA-C01): AWS Certified Machine Learning Engineer – Associate Specialization. This course is designed to help learners leverage powerful pre-trained AI services offered by AWS to accelerate the development of intelligent applications — without the need to build or train ML models from scratch. Through a practical, service-based approach, learners will explore AWS offerings for natural language understanding, speech processing, computer vision, personalized recommendations, intelligent search, and human-in-the-loop workflows. These services allow developers, data engineers, and ML practitioners to embed intelligence into applications at scale with minimal ML expertise. With real-world examples, this course demonstrates how to use services like Amazon Comprehend, Rekognition, Polly, Textract, Transcribe, Personalize, Kendra, and A2I (Augmented AI) to deliver business value through managed AI capabilities. This course is structured into two major modules, each containing focused lessons and guided walkthroughs. Learners will gain approximately 2.5 to 3 hours of hands-on video content, supported by Graded and Ungraded Quizzes to assess conceptual understanding and real-world application. Module 1: Natural Language, Speech & Vision AI Services on AWS Module 2: Intelligent Search, Personalization & Human-in-the-Loop AI By the end of this course, learners will be able to: Understand how AWS Managed AI Services solve common AI use cases without custom model development Integrate services for NLP, speech, and computer vision into applications Build personalized experiences and intelligent search solutions using Amazon Personalize and Kendra Incorporate human review using Amazon A2I for critical workflows requiring oversight This course is ideal for cloud developers, solution architects, data engineers, and ML beginners who want to integrate powerful AI capabilities without training models. It’s also tailored for learners preparing for the MLA-C01 certification, especially those aiming to master the application of AWS’s fully managed AI services in real-world use cases.

Great leadership doesn't happen by chance—it happens by design. This course helps you create and evolve a personalized leadership checklist that keeps you focused on what matters most. You'll learn the core components of an effective checklist, from daily practices to strategic responsibilities, and how to structure them for clarity and action. Through practical tools, case examples, and hands-on activities, you'll build a Version 1 of your leadership checklist, test it against real challenges, and refine it as your role evolves.

As organizations adopt cloud-native applications and services, the need for effective management and orchestration of containerized workloads becomes crucial. In this course, Manage Azure Kubernetes Service (AKS), you’ll learn how to manage networking for the AKS cluster API and how to configure scaling. First you’ll explore the available options for securing access to the AKS cluster API at the network layer, which will improve defense in depth by providing an additional layer of security in addition to the authentication and authorization layer. Next, you’ll learn how to configure scaling for your AKS cluster and its workloads, by first exploring how to configure node scaling, and then moving up into the workloads and exploring how to configure pod scaling. Finally, you’ll explore how you can take advantage of low-cost compute with spot instances and rapidly burst capacity using Azure Container Instances (ACI). By the end of this course, you’ll have the skills and knowledge of managing AKS needed to secure the AKS cluster API and manage AKS scaling.

Looking for a consistent and reliable way to install Windows applications? Learn about the Chocolatey package manager.

By purchasing this course, you will also receive a free yearly membership with American Management Association which will give you access to their entire On Demand library. The library consists of over 100 high quality professional lessons including analytical skills, AI, management & leadership, presentation skills, and much more.By applying the concepts in these learning assets, any manager of a customer service team can build and sustain an effective customer-focused strategy. Learn to motivate and develop your team by utilizing proven coaching, feedback and delegation techniques.331 Minutes | 13 Lessons | 0.6 CEUs | 6 PMUsThis OnDemand Course contains the following lessons:Tips for Managing the Progressive Discipline Process Learn the difference between performance management and progressive discipline, and how to use a progressive discipline process to effectively navigate employee performance challenges.Becoming a Trusted Advisor Learn how to become more than a customer-facing representative with tips and tools to allow you to transition into being your clients' trusted advisor.Becoming a Strategic Thinker Learn the value of strategic thinking and how to share strategic ideas across the organization.Creating a Culture of Belonging Learn to create an environment of belongingness to foster a culture of psychological safety at work.Strategies for Managing Situational Conflict Learn how to define conflict and acquire strategies to manage conflicts within an organization.Enhancing Collaborative CommunicationIdentify communication techniques that you can use to improve team collaboration, a crucial component of customer service success.Leveraging Feedback to Strengthen Employee CommitmentLearn to give feedback in a powerful way in order to strengthen commitment, improve performance and resolve problems with difficult employees.Enhancing Communication SkillsDiscover and apply different communication styles and effective communication techniques so you can have difficult or sensitive conversations effectively and with confidence.Building a Customer-Focused StrategyAnalyze what your customer wants from you and define the objectives of your customer strategy so you can create a mission statement aligned with the company’s vision.Creating a Motivational ClimateBuild the knowledge and skills you need to understand what motivations will really drive the performance of your individual team members.Leading with Emotional Intelligence in the WorkplaceLearn about the relevance of emotional intelligence to leadership competencies and discover how to apply EI principles to foster productive workplace relationships.Coaching for PerformanceIdentify effective coaching practices and use the AMA G.U.I.D.E. to plan and manage a coaching conversation.Leading a Customer-Focused TeamAcquire tools and tactics for creating a team culture in which employees strive to meet and exceed customer expectations.

Explore Vehicle-to-Cloud (V2C) connectivity and its importance in the automotive industry through this 23-minute conference talk by Megan Knight from Amazon Web Services. Gain insights into the projected growth of connected vehicles and the challenges associated with managing vast amounts of data generated daily. Discover how the Automotive Grade Linux (AGL) V2C Expert Group collaborates with COVESA and other open-source projects to develop a provider-agnostic reference platform for standardized data exchange between vehicles and cloud providers. Learn about the potential for cost reduction and simplified complexity in the automotive sector through efficient V2C connectivity and standards implementation.

Managed Service for Microsoft Active Directory (AD) is a highly available, hardened Google Cloud service running actual Microsoft AD that enables you to manage authentication and authorization for your AD-dependent workloads, automate AD server maintenance and security configuration, and connect your on-premises AD domain to the cloud.

In this course, you will learn about the process of onboarding customer accounts to AWS Managed Services (AMS). You will review the roles and teams associated with onboarding, as well as the steps covered in each of the five onboarding phases: Discovery and Planning, Foundations, Security Integration, Operations Integration, and Application Onboarding. Intended AudienceThis course is intended for:APN Consulting PartnersCustomersInternal Course ObjectivesBy the end of this course, you should be able to:Describe the AMS onboarding phasesExplain the roles and teams associated with each phase of onboardingRecognize key topics covered in each phase of onboarding PrerequisitesWe recommend that attendees of this course have the following prerequisites:A basic understanding of network architectureFamiliarity with the AMS service Delivery MethodThis course is delivered through:Digital training Duration20 minutes