Courses

The Zoho Sales Representative Professional Certificate Program is designed to give aspiring sales professionals a strong foundation and a competitive edge in their careers. Sales is both a science and an art. As a science, it follows proven methodologies—effective pitching, persuasive negotiation, and structured selling techniques. As an art, it requires creativity, adaptability, and a personal touch to turn strategies into success. More than just a profession, sales is a way of life—rooted in human connection, critical thinking, and effective communication. The ability to negotiate, persuade, and personalize interactions isn’t just crucial in sales—it’s essential in everyday life. At Zoho, we understand both the challenges and rewards of this dynamic field. Our flagship product, Zoho CRM, reflects our deep expertise in sales and our commitment to streamlining the sales process. Drawing from the experience of our own sales leaders, we’ve crafted this program to blend comprehensive theoretical knowledge with real-world insights, empowering learners to navigate the sales landscape with confidence. What Sets This Program Apart? Expert Guidance: Learn from Zoho’s seasoned sales leaders. Industry-Specific Insights: Gain a deep understanding of sales in SMB and enterprise sectors. Hands-On Training: Get started with Zoho CRM Real-World Applications: Explore rich examples from SaaS and hospitality industries.

If you’ve always wanted a rewarding career, the tech sales industry may be the path for you. If you’re an ambitious problem-solver who likes to win, you’ll find tech sales not only fulfilling, but lucrative as well. As the tech industry continuously introduces innovative services and products, tech sales roles have become more crucial than ever. SDRs are in the front lines of the tech biz, connecting with customers and clients, and coming up with the smartest solutions for their problems. Sales Development Representatives aren’t just important to the business — they’re essential. Tech sales will be a gratifying career if you’re looking to pivot career paths, or if you have previous experience in retail sales, but want to take that experience to a totally new level in tech. Do you enjoy engaging with customers? Do you need to be immersed in a value-driving, stimulating industry that’s constantly giving you new, exciting challenges? Would you like to thrive in a high-energy environment that’s collaborative and data-driven? Then it sounds like Tech Sales is for you. Your next job could be at one of SV Academy’s 400+ high-growth employer partners. Top companies like Survey Monkey, InsideView, Vimeo, Handshake, Gainsight, or Palo Alto Networks, are hiring Sales Development Representatives in the U.S. for revenue-generating roles. No experience in tech or sales is required to pursue a new, awesome career in Tech Sales. This Professional Certificate is where you start.

Master the fundamental principles of construction claims. What you'll learn: Construction ClaimsDefinition of a ClaimProcess of Making A ClaimClaim IdentificationExtensions of TimeClaims for Additional PaymentLiquidated / Delay DamagesImportance of Record Keeping This is an introductory course aimed at helping students better understand the basics of construction claims. This course also provides students with a solid foundation on which to build their knowledge of more advanced topics in the field of construction claims.This course is recommended for anyone working with construction claims and especially those working for construction contractors and tasked with managing the contract or claim process. For example, Quantity Surveyors, Engineers, Project Managers, Contract Administrators, etc.To achieve these learning objectives this course will cover the following topics:· Students will be provided with a general introduction and background to construction claims.· The definition of a claim and the purpose and role of claims in the context of construction contracts.· The process of making a claim under typical construction contracts.· The events that typically cause construction claims.· The types of relief and compensation that both parties to a construction contract may claim for.· The requirement to prove entitlement to the relief and compensation claimed.Please Note: This is an entry-level course designed to teach students the basic aspects of construction claims. Professionals that have not had significant exposure to construction claims will greatly benefit from this course. This course is not recommended for professionals that have significant experience in construction claims.

Learn core concepts and skills necessary in today's selling environment—from negotiation and closing strategies to selling with authenticity. Recognize that selling is a partnership. Develop your sales skills, people skills, and ability to create emotional engagement and earn the trust of others.Learn how you can be a trusted partner in the sales process.Identify negotiation and closing strategies that suit you.Develop and hone your interpersonal, or "soft," skills.

"Key Skillsets for a Sales Representative" is designed to equip a sales representative with the ultimate go-to guide on how to start a successful career in sales. This combines the essential core skills as well as communication and soft skills required for any sales enthusiast to kick start a successful career in sales. By the end of this course, the learner will be able to: — Explain the need to upskill in their sales career. — List and practice the primary skills required to kick start and sail through their sales career successfully. — List and practice communication skills required in sales. — List and practice the soft skills for sales personality development. — List and practice the software skills essential for a sales person. "

Explore the complex interplay between disinformation campaigns and attribution claims in cybersecurity through this 37-minute conference talk by Mark Kuhr at Shmoocon 2017. Delve into the challenges of accurately attributing cyber attacks amidst deliberate misinformation efforts, and gain insights into the evolving landscape of digital warfare and intelligence operations. Learn how security professionals navigate the murky waters of online deception to uncover the true sources of cyber threats.

Welcome to "GenAI for Customer Service Representatives," an introductory course designed to empower customer service professionals with the knowledge and tools of Generative AI (GenAI). This course will illuminate how GenAI can revolutionize customer service by enhancing response times, personalizing interactions, and analyzing large volumes of feedback efficiently. You’ll explore the fundamentals of GenAI, practical applications in real-world scenarios, and important ethical considerations to use these technologies responsibly. This course is tailored for customer service representatives eager to leverage GenAI technologies to enhance their daily operations. It is also suitable for customer service managers aiming to integrate GenAI into their strategic initiatives, and IT professionals or technical support staff interested in the technological aspects of GenAI for seamless implementation and innovation. Participants should have a basic understanding of customer service processes and tools. While a deep technical background is not required, a curiosity and willingness to explore new technologies will be beneficial. This course is designed for those open to integrating GenAI tools into their customer service workflows. This course will help you understand Generative AI (GenAI) and its role in customer service, including its capabilities, limitations, and the latest advancements. You'll learn to apply GenAI to improve workflows, evaluate real-world applications, and experiment with tools. Additionally, you'll explore the risks, ethical considerations, and strategies for responsible integration, reflecting on how GenAI can enhance service quality and productivity.

This course is designed to introduce Sales Development Representatives (SDRs) to the transformative capabilities of Generative Artificial Intelligence (GenAI). Participants will explore practical strategies to leverage GenAI in various sales tasks, enhancing efficiency and productivity. Through a combination of discussions, demonstrations, and hands-on activities, participants will gain a deep understanding of how GenAI can be integrated into sales processes and decision-making. Whether you're an experienced SDR looking to stay ahead of the curve or an aspiring professional seeking to future-proof your skillset, this course provides a foundation that will empower you to unlock new levels of efficiency, productivity, and creativity in your work. This course targets sales development representatives, managers, and team leads. Sales Development Managers and Team Leads will learn to identify GenAI opportunities and guide their teams towards efficiency and innovation. Sales Development Representatives will enhance workflows and boost productivity with GenAI tools. Aspiring SDRs will future-proof their skills and gain a competitive edge by mastering GenAI integration in sales processes. Participants should understand fundamental sales concepts and workflows, including the sales process, customer journey, CRM systems, and sales communication tools (email, phone, chat). They should be curious, open to new technologies, and eager to learn how GenAI can enhance sales workflows. While a deep technical background isn't required, some prior sales experience will help contextualize the GenAI content. By the end of this course, participants will discover GenAI capabilities for sales, identify methods to enhance lead generation, customer engagement, and sales outreach, and review GenAI limitations. They will apply real-world GenAI applications to streamline work, evaluate results, and experiment with its impact. Additionally, they will consider risks, challenges, and ethics, develop strategies for responsible integration with human oversight, and reflect on improving their skills and productivity with GenAI in sales.

The Dell Technologies IT Sales Representative Certificate prepares you to launch a successful career in technology sales. You’ll build a foundation in communication, career readiness, and personal branding while learning to present your skills and value to employers with confidence. The program covers the entire sales cycle, from prospecting to closing deals, and explores strategies for building trust, credibility, and strong customer relationships. You’ll also gain insight into the fast-changing IT industry, including trends such as artificial intelligence (AI), and practice adapting your sales approach to meet evolving customer needs. By developing skills in data analysis, territory management, value proposition design, and persuasive communication, you’ll be ready to enter the workforce equipped with the tools to succeed in competitive IT sales roles.

Salesperson | Sales Representative | Sales Associate | Sales Agent | Business Development Manager | Sales Executive What you'll learn: The Ability To Sell Any Product Or Service Using Universal Sales ConceptsThe System That Allows Any Salesperson To Learn The Skill Of SellingHow To First Sell Yourself To Your Customers And Establish TrustThe Value Of Hard Work And Persistence, And How To Create A Habit Of PersistenceThe Important Personality Traits That Are Required For Success In Every Aspect Of LifeHow To Use The Power Of Visualisation Before During And After A Sales CallHow To Build Relationships With Customers That Lead To Long Term SuccessThe Concept Of Failure, Its Impact In Our Lives And How To Overcome FailureThe Role Of Emotions In Our Lives And How To Leverage Them In SalesThe Types Of Knowledge Required For Successful Sales Career & How To Acquire ItStrategies Such As 'Sell With Smile' And 'Once More' To Create Positive HabitsImportance Of Passion For The Product You Are Selling And How To Generate Passion Welcome to our course on becoming a great salesman! Whether you're just starting out in sales or looking to take your career to the next level, this course is designed to provide you with the skills and knowledge you need to succeed.Throughout the course, you'll learn essential sales techniques such as closing deals, managing customer relationships, and prospecting for new clients. You'll also learn how to effectively communicate with customers, deliver product knowledge, and overcome objections. These skills are critical for building trust and rapport with clients and closing sales.In addition to sales techniques, we'll also cover important strategies for maximizing your sales potential. This includes topics like time management, networking, and lead generation, as well as strategies for building a sales funnel and developing a marketing plan. We'll also delve into the important role of customer relationship management, and how to use it to build long-term, profitable relationships with your clients.Throughout the course, you'll have the opportunity to practice and apply what you've learned through interactive exercises and real-world case studies. By the end of the course, you'll have the confidence and expertise you need to excel in the field of sales and build a successful career as a sales representative. So if you're ready to take your sales skills to the next level, enroll in our course today and start your journey to becoming the greatest salesman!Who is this course for? - This course is for anyone who wants to sell anything to anyone. This is a broad statement because we have to always sell ourselves, our ideas, vision, product and services, and for that we must master the art of selling.Why this course?- This course simplifies selling into simple logical concepts with practical strategies that allow anyone to master the art of selling. It gives the tools to master sales in under $20.What else is offered? - The course also has assignments, quizzes that increasing learning. There are tips, tricks and strategies that allow easy implementation of the art of selling, as well as a guide on how to make selling successfully a habit.My objective with this course is to demystify sales, you don't have to be loud or extroverted, or have 10 years of experience, or have talent for sales. Sales is simply a skill, it is fulfilling a customers need and providing value in their life. I teach simple concepts that enable anyone to sell. What do I teach in this course?The skill of salesmanship.The art of selling.How to sell yourself first, establish yourself as a trustable personality.The key to win the heart of any customer, PassionHow is passion important in sales and how to generate passion.How to create relationship with customers for long-term growthHow to sell any product or serviceHow to use the power of visualisation to create your dream results.Personality traits essential in a salesperson.Principles for success applicable in sales, business and life.The power of emotions in sales, and tips to harness the power.The list keeps growing as I consistently add new lectures to increase the value I add in your life. Sales has been my passion and I have trained many salesmen only to realise it is a very important skill for everyone and can be easily learnt.Who is this course for?Entrepreneurs who want to grow the sales of their business.Entrepreneurs who have to pitch their ideas to their team, customers and investors.Salespersons who work in sales and want to enhance their selling skills.Anyone who wants to enter the field of professional sales.Anyone who wants to be able to sell their ideas and vision.Sales Managers to use as a training tool for their salespersons.I wish you all the best and look forward to seeing you in the course.Your Business MentorSalil Dhawan

Are you interested in a career as a sales representative? Explore the most critical sales representative skills you'll need—from developing a sales mindset to successfully negotiating sales deals. You'll also learn how to connect with prospects and how to effectively sell in a virtual setting.Identify the key skills for sales representative roles.Practice sales questions to ask during your sales process.Explore the sales cycle—from virtual selling to adapting the right mindset.

Start your career in sales by exploring the core concepts and skills required for today's selling environment—from creating your sales process and managing your time to learning how to negotiate and sell authentically. Develop your ability to create emotional engagement and earn the trust of others.Create your sales process.Develop and hone your soft, interpersonal skills.Identify negotiation and closing strategies that suit you.

Watch a research presentation from the 2022 Symposium on Foundations of Responsible Computing where Stanford researcher Judy Hanwen Shen explores mathematical approaches to selecting representative groups from larger populations. Learn about lexicographic maximality (leximax) as an optimization method for ensuring fair representation, including new approximation techniques that improve algorithmic efficiency, utility improvements, and noise robustness. Discover how these concepts apply to real-world scenarios like choosing governing committees and consumer panels, with detailed explanations of polynomial-time algorithms for finding leximax distributions and the computational complexity challenges of finding integer solutions. Follow along as the presentation covers introduction, problem formulation, and various approximation approaches over 19 minutes.

Explore a comprehensive lecture on constraint-based grammars and their learning from representative data, presented by Smaranda Muresan at the Center for Language & Speech Processing (CLSP), Johns Hopkins University in 2008. Delve into the integration of syntax, semantics, and learning in natural language processing systems, focusing on a new grammar formalism called Lexicalized Well-Founded Grammar (LWFG). Discover how this approach combines deep language understanding with scalability, utilizing compositional and ontology constraints to access meaning during parsing. Learn about the unique search space for grammar learning, represented as a complete grammar lattice, and its implications for solution uniqueness. Examine the practical applications of LWFG in populating terminological knowledge bases from medical texts. Gain insights into Muresan's research interests, including language learning and understanding, machine translation, and relational learning, as well as her vision for the next generation semantic web.

AWS SimuLearn is an online learning experience that pairs generative AI-powered simulations with hands-on practice to help individuals learn how to translate business problems into technical solutions through the simulation of dialog between a customer and a technology professional. AWS SimuLearn: Flagging Suspicious Healthcare Claims In this AWS SimuLearn assignment, you will review a real-world scenario helping a fictional customer design a solution on AWS. After the design is complete, you will build the proposed solution in a guided lab within a live AWS Console environment. You will gain hands-on experience working with AWS services, using the same tools technology professionals use to construct AWS solutions. How does it work? AWS SimuLearn is powered by generative AI that enables you to have life-like conversations with AI customers. Your responses to the AI are evaluated to help develop your soft skills like communication. and problem solving. As you provide the correct responses, a quiz agent with test you and you can also get help from Dr. Newton, the helper agent when you get stuck. Once you provide all of the correct responses for the solution you will move to building it and validating in a live AWS Console environment. AWS SimuLearn: Flagging Suspicious Healthcare Claims - Services Used Flagging Suspicious Healthcare Claims AWS Lambda, Amazon API Gateway, Amazon CloudFront, Amazon DynamoDB, Amazon S3, Amazon SageMaker

Learn and practice how to transform raw healthcare claims data into valuable knowledge and actionable insights! What you'll learn: In this course, you will learn and practice, how to transform raw healthcare claims data into valuable knowledge and actionable insights. The most commonly available and widely used type of data in healthcare is claims data. Claims data is sometimes also called billing data, insurance data or administrative data. The reason why claims data is the most large scale, reliable and complete type of big data in healthcare is rather straightforward. It has to do with reimbursement, that is, the payment of health care goods and services depends on claims data. Healthcare providers may not always find the time to fill in all required paperwork in healthcare, but they will always do that part of their administration on which their income depends. Thus, in many cases, analyzing healthcare claims data is a much more pragmatic alternative for extracting valuable insights.Claims data allows for the analysis of many non-biological elements pertaining to the organization of health care, such as patient referral patterns, patient registration, waiting times, therapy adherence, health care financing, patient pathways, fraud detection and budget monitoring. Claims data also allows for some inferences about biological facts, but these are limited when compared to medical records. By following this course, students will gain a solid theoretical understanding of the purpose of healthcare claims data. Moreover, a significant portion of this course is dedicated to the application of data science and health information technology (Healthcare IT) to obtain meaningful insights from raw healthcare claims data.This course is for professionals that (want to) work in health care organizations (providers and payers) that need to generate actionable insights out of the large volume of claims data generated by these organizations. In other words, people that need to apply data science and data mining techniques to healthcare claims data.Examples of such people are: financial controllers and planners, quality of care managers, medical coding specialists, medical billing specialists, healthcare or public health researchers, certified electronic health records specialist, health information technology or health informatics personnel, medical personnel tasked with policy, personnel at procurement departments and fraud investigators. Finally, this course will also be very useful for data scientists and consultants that lack domain knowledge about the organization of healthcare, but somehow got pulled into a healthcare claims data project. The instructor of this course is Dennis Arrindell, MSc., MBA. Dennis has a bachelor’s degree in Public Health, a master’s degree in Health Economics and a Master’s degree in Business Administration. Upon completion of this course, students will be able to contribute significantly towards making healthcare organizations (providers and payers) more data driven. What this course is NOT about:- Although we will be applying some important statistics and machine learning concepts, this course is NOT about statistics or machine learning as a topic on itself. - Although we will be using multiple software tools and programming languages for the practical parts of this course, this course is NOT about any of these tools (Excel, SQL, Python, Celonis for process mining) as topics on themselves.

Unlock the future of insurance by diving into AI-driven claims solutions and transformative risk management strategies. In a recent IBM study, 77% of insurance executives admitted that they need to adopt GenAI quickly, but customers and insurers don’t exactly see eye-to-eye on how this technology should be utilized. Between legacy systems, siloed data, and rising customer expectations, there’s a lot to untangle. That’s where this course comes in. We’ll take you through the essentials of GenAI and how it’s revolutionizing claims processing, underwriting, and customer experience. You’ll explore real-world case studies, test-drive practical GenAI tools, and discover how to design customer-centric, GenAI-powered insurance products and services that make a difference. This course is designed for insurance professionals, data analysts, and business leaders seeking to harness the power of Generative AI to transform key industry functions. Whether you're involved in claims processing, risk management, or underwriting, you'll gain valuable insights into how GenAI can drive innovation and efficiency. The content is tailored to support forward-thinking professionals ready to enhance service delivery and develop customer-centric insurance solutions using emerging technologies. To get the most out of this course, learners should have a basic understanding of the insurance industry and its operational frameworks. Familiarity with digital tools and commonly used software in insurance processes is recommended. While a foundational knowledge of artificial intelligence concepts is helpful, the course is designed to be accessible to those who are motivated to explore new technologies and adapt to the rapidly evolving digital landscape. By the end of this course, learners will be able to define how GenAI and prompt engineering function and how they apply to the insurance sector. They will analyze how GenAI enhances risk assessment, streamlines underwriting processes, and supports strategic decision-making. Learners will also apply GenAI to create personalized insurance products and develop automated solutions for key business functions such as decision support, cost management, and claims resolution.

The "Roles and Responsibilities of a Sales Representative" course is designed to help an entry-level sales professional gain a firm understanding of the primary expectations from their role and the skillsets required to meet those expectations effectively. Practical tips, expert interviews and hands-on assessments and suitable assignments make this course interesting, engaging and useful for a beginner in the world of sales. By the end of this course, the learner will be able to: — Describe the structure of a sales department in an organization — List the roles and responsibilities of a sales rep — Enumerate the role of a sales rep in qualifying new business and retaining existing business. — Visualize a day in the life of a sales rep — Map basic sales rep action items to the CRM "school students and professionals with an interest in programming.

Discover a powerful method for constructing representative query sets for offline evaluation in this insightful conference talk from Haystack US 2023. Explore how Getty Images tackles the challenge of scaling AI/ML experimentation and reduces A/B test candidates through offline testing. Learn about the importance of creating query sets that accurately represent customer activity across various attributes. Gain valuable insights into a simple yet effective approach for building minimal, randomly sampled query sets that maintain representativeness across multiple dimensions. Delve into the speaker's expertise in ranking systems, algorithm development, and the integration of Natural Language Search at Getty Images. Understand how offline testing can provide crucial insights into the impact of sort algorithms on guardrail metrics and estimate effects on high-level customer metrics like conversion and interaction.

Learn the basics of construction claims and delay analysis. Learn the claims procedure in Fidic contracts (1st and 2nd) What you'll learn: Understand the construction claims mechanismCauses of construction claimsClaims procedure (FIDIC 1st Edition, 1999)Claims procedure (FIDIC 2nd Edition, 2017)Construction delaysCore knowledge for construction delay analysis techniques. Welcome to the most comprehensive Construction Claims Management Foundations course! Here, you will learn the core knowledge about construction claims management. So, * if you are a beginner just started to learn about construction claims, or * a relatively experienced construction professional searching for a reference tool for construction claims,then, this course is the perfect match for you. What will you learn after completing this course?You will learn:* The construction claims mechanism* Causes of construction claims* Claims procedure (FIDIC 1st Edition, 1999)* Claims procedure (FIDIC 2nd Edition, 2017)* Types of construction delays* Core knowledge of delay analysis techniquesThis course also includes 2 WORKSHOPS which will help you to clearly understand what you have learned in the course! After completing this course, you will get your COURSECOMPLETION CERTIFICATE from casePM! PLUS: If you are a PMP certified project professional, then you will earn 2 PDUs after completing this course! If you are a Project Manager or aiming to become a Project Manager, then the information you will learn in this course will help you confidently manage the claims process of your construction project. Or, if you want to start a new career as a claims specialist, this course is the best starting point for you. After completing this course, you can go further by attending more advanced classes and by gaining practical experience in your projects. (But please note that this course is not for experienced claims management staff having advanced knowledge of claims.)