Courses

Communications 102: Interpersonal Communications has been evaluated and recommended for 3 semester hours and may be transferred to over 2,000 colleges and universities. With this self-paced course, you get engaging lessons, expert instructors who make even the most challenging communications topics simple, and an excellent resource for getting a head start on your degree.

Learn about how cells sense and respond to extrinsic stimuli, a capacity that allows them to communicate with each other and to respond to changes in their environment. This free course, General principles of cellular communication, explains cell signalling pathways in general terms and identifies some of the universal characteristics of signalling pathway components.

Learn how to manage your manager. In this course, adapted from the podcast How to Be Awesome at Your Job, Mary Abbajay explains how to build a good relationship with your boss.

Learn how to create and manage apps with SCCM and prepare for Microsoft certification exam 70-703. See how to deploy apps using PowerShell scripts, and deploy App-V virtual apps.

Build your product management and communication skills. Learn how to communicate better with your product team, senior leaders, company partners, and customers.

Improve Your Management Style With Better Communication! What you'll learn: Choose the right people for the job or team based on their natural strengths and weaknesses.Paire the right people with one another to form the most effective team possible.Motivate and inspire people by speaking the right benefit language they will both understand and respond to.Apologize, say thank you, and show respect in other peoples’ language rather than your own language, which helps to stimulate more right-brain activity. This course covers the basics of using Style-Stepping to avoid conflict, build powerful teams, and inspire others with the right benefit language. The customer learns how to shift his or her language to meet that of the person with whom she or he is communicating, facilitating a deeper, speedier connection, leading to a more profound understanding and synergy among all team members, increasing production and decreasing time spent on conflict resolution.You’ll learn how to:More effectively choose the right people for the job or team based on their natural strengths and weaknesses, and pair the right people with one another to form the most effective team possible.Apologize, say thank you,and show respect in other peoples’ language rather than your own language, which helps stimulate more right-brain activity, and ensure others hear and understand some of the most important messages you will ever send.Motivate and Inspire people by speaking the right benefit language they will both understand and respond to, while teaching people in their preferred learning style—increasing the likelihood they will both understand and follow instructions.This course is designed for:- Mid-Management Training - Comprehensive Executive TrainingDan O'Connor has been delivering tactical communication programs to businesses, governmental entities and individuals for over 15 years. The results from Dan's online communication training program and YouTube training videos are measurable in the responses of students and subscribers that he has helped create a personal compass for both personal and professional growth. One of the key aspects of his success is the emphasis on practical, day­-to­-day communication solutions for the stressful situations with which we all live.

Powerful Communication Techniques to better Delegate, Communicate Decisions, Change Resistance, Say No, Admit Mistakes What you'll learn: Know and understand what the Sweet Spot for Employee Achievement isUnderstand the Influence of Positive Communication on Employee PerformanceKnow How to Create a Secure Base for High Employee PerformanceUnderstand How to become more successful through Effective Management DelegationKnow what and How to Communicate when you Delegate (Delegation Conversation Technique)Know and Understand the Different Levels of Freedom you can give when you DelegateKnow How to Create Commitment when you DelegateUnderstand How to effectively communicate (difficult) DecisionsKnow what and How to Communicate when you announce a (difficult) Decision (Decision Conversation Technique)Be able to Avoid and Overcome Employee ResistanceKnow How and What to Communicate to Bend Employee Resistance (Employee Resistance Conversation Technique)Understand Why and How to say ”No” to better Control Time and PrioritiesKnow How and what to say when you say “No” (Saying NO Conversation Technique)Understand the Importance of being Able to admit your MistakesKnow How and What to Say when you Admit a Mistake (Admitting a Mistake Conversation Technique) Are you seeing one or more of these things in your department or company?Missed deadlines, tasks not accomplished, gossiping and rumors, lower morale, reduced efficiency or productivity, or high employee turnover. Chances are that you, as a manager, are unknowingly an important contributor to this. The top reasons why people do not like their jobs are all communication skills related.The biggest issue, a lack of direction from management, followed by poor communication skills overall, and constant change that is not well-communicated. (Source: 2014 survey Aboutcom)So not communicating effectively as a manager or leader comes at a big cost.But the good news is that you can learn to become better at this.In this comprehensive online management communication skills course, which you can follow at your own pace, I will provide you with the knowledge, the tools, and techniques to become more successful at communicating as a manager. The problem is that communication skills for managers and leaders are different from communication skills for the average person in the street.And most of us have never been properly trained for this.By improving your management communication skills at work, you increase your ability to achieve success, to have your successes noted, and to get yourself those promotions you deserve.Learn in this course how to engage in clear, positive, interpersonal communication to convey information, ideas, and feelings better.Discover how to choose and use the most appropriate words and tone for every business interaction. Adopt the right mindset for success. And take specific action steps to enable others to receive your messages positively. We’re going to look at:Know and Understand what the Sweet Spot for Employee Achievement isUnderstand the Influence of Positive Communication on Employee PerformanceKnow how to Create a Secure Base for High Employee PerformanceUnderstand How to Become more Successful through Effective Management DelegationKnow What and How to Communicate when you Delegate (Delegation Conversation Technique)Know and Understand the Different Levels of Freedom you can give when you DelegateKnow How to Create Commitment when you DelegateUnderstand How to Effectively Communicate (difficult) DecisionsKnow What and How to Communicate when you announce a (difficult) DecisionBe able to Avoid and Overcome Employee ResistanceKnow How and What to Communicate to Bend Employee ResistanceUnderstand Why and How to say NO to better Control Time and PrioritiesKnow How and What to say when you say NOUnderstand the Importance of being Able to Admit your MistakesKnow How and What to Say when you Admit a Mistake (Admitting a Mistake Conversation Technique)Whether you are a new manager or you are simply looking to improve your leadership skills, most sources will tell you that the most important skill all managers need is good executive/management communication. Your ability to communicate better can make or break your career. I experienced communication difficulties with my first management job. I started out as a manager working with my former peers who were all much older and more experienced than me. I didn’t know what to say or how to delegate, how to communicate decisions, how to say ‘No’ or how to admit mistakes. I needed to step up my game and so studied and researched how to do this. And I discovered the communication techniques that made my life as a manager much easier. All that experience, knowledge, and information I have now put into this comprehensive and easy-to-follow management communication program.During the course, I will tell you exactly how to use different communication techniques and structures to become a better communicator and to achieve better results. After you have finished a specific module you can immediately apply it in practice, the same day, literally.If you start to apply these communication skills and techniques on a regular basis, then you will make them your own and become better at them. You’ll start to become a leader who is getting things done easier than before. You will feel more confident and create more success because you have the skills and techniques to get your messages across. And this will not go unnoticed in the company.As mentioned before, these communication skills helped me a lot also in communicating with the employees I have managed over the last two decades. I have had several different management and leadership positions with several teams, within a very competitive IT market. My goal is to help current and or new managers like you to become more successful and effective in their management/ leadership jobs, in ways that benefit both the organization and employees.Talking about benefits, how will you benefit from this course?If you implement the things you learn in this course this will lead to: More personal confidencethrough improved communication skillsBeing seen as a more courageous and authoritative manager or leader Being seen as a clear and transparent manager with great communication and management skillsBetter collaboration and interpersonal communication with your employeesBetter employee alignmentthrough more effective managerial communication skillsImproved staff morale because they know what's expected and going on Improvements in efficiency/productivity through mastering communication Higher employee satisfactionthrough positive and interpersonal communicationMore loyal employees because you communicate like a great managerI’ve trained more than 15.000’s of managers and upcoming managers, in workshops, one-on-one meetings, and on the internet. People say things like:"This course was full of extremely useful information that I plan to incorporate it daily in my job and outside of my job as well. The information was clearly outlined and logically structured. The instructor was also very motivated about the topic and I look forward to going through his additional coaching course. I'd like to thank him for putting out this information as it will be extremely helpful in my future." - Gary G."This is a very practical and valuable course for anyone who is trying to improve their leadership and employee management skills. The lessons, concepts are clear and well presented. Highly recommended." - Alex A"It is easy to follow and understand. Clear and concise. Actually, I already got some ideas forming in my mind and I know it will really help with our business and team." - April V. This course is like a “management workshop.” We will walk through a step-by-step process, giving you high-quality successful communication skills and techniques. I have compressed all the knowledge into easy-to-apply steps. Thank you so much for your interest in this course. I hope you’re as excited as I am and, with our thirty-day 100% money-back guarantee, there’s no reason to hesitate.Click the enroll button right now and we’ll see you in lesson one to start learning about the 10 Biggest and most important communication mistakes managers make!Start today!LET YOUR LEADERSHIP FLOURISH!!

This training course helps managerial employees and supervisors better understand the importance of communication skills in management and improve their own communication skills. You can assign these professional development lessons to your employees at any time that's convenient.

Modern leaders know that communication is a powerful tool of engagement, inspiration, psychological safety, compassion, storytelling, authenticity, and calm in complex, dynamic situations. In this learning path, senior managers will learn critical communication skills to lead the modern organization.Engage and inspire your people.Facilitate psychologically safe conversations.Navigate tough leadership situations.Elicit honest, authentic feedback.

Learn the skills you need as a middle manager, including how to apply critical thinking to communication, balance verbal and nonverbal communication, influence across the organization, communicate with clarity, and have difficult conversations fearlessly. After completing this learning path, advance your skills with Communication Skills for Senior Managers.Demonstrate nonverbal communication in context.Influence effectively across the organization.Practice communicating with clarity.Navigate difficult conversations fearlessly.

Learn the skills you need as an aspiring manager, including how to listen effectively, write clear business communications, persuade others, resolve conflicts, and communicate with confidence to accelerate your career. After completing this learning path, advance your skills with Communication Skills for New Managers.Practice effective interpersonal communication.Write clear business communication, including email.Communicate with confidence and skills to persuade.Resolve conflicts that arise at work.

Communication is critical to effective management. Learn the skills you need to succeed as a new manager, including how to develop a manager's mindset, foster authenticity and inclusivity, inspire trust and action, encourage input and feedback, and practice active listening. After completing this learning path, advance your skills with Communication Skills for Middle Managers.Build inclusive communication skills.Engage effectively with executives.Practice active listening.Demonstrate emotional intelligence through communication.

Communications 301: Diversity & Intercultural Communication has been evaluated and recommended for 3 semester hours at the lower level and may be transferred to over 2,000 colleges and universities. With this self-paced course, you get engaging lessons, expert instructors who make even the most challenging communications topics simple, and an excellent resource for getting a head start on your degree.

Great leadership doesn't happen by chance—it happens by design. This course helps you create and evolve a personalized leadership checklist that keeps you focused on what matters most. You'll learn the core components of an effective checklist, from daily practices to strategic responsibilities, and how to structure them for clarity and action. Through practical tools, case examples, and hands-on activities, you'll build a Version 1 of your leadership checklist, test it against real challenges, and refine it as your role evolves.

Project Management Professional Certification Program (PMI-PMP) What you'll learn: Identify guidelines for planning an appropriate approach to project communications managementIdentify the inputs to the Plan Communications Management processIdentify the types of information that will help you when performing a communication requirements analysisCalculate the potential number of communication channels for a project, given the number of stakeholders involvedIdentify elements of communication modelsRecognize the factors to consider when planning communication technologiesRecognize examples of information contained in a communications management planIdentify the inputs to the Manage Communications processIdentify the tools and techniques of the Manage Communications processRecognize examples of outputs of the Manage Communications processDemonstrate your understanding of the Plan Communications Management and Manage Communications processes Plan and Manage Communications is a powerful step toward improving your project management game. Every project calls on a project manager to be a builder of bridges between teams, clients, and other interested parties. The strongest tool to make that happen is clear, intentional communication. This course dives into everything from determining communication requirements to choosing the right channels, resolving conflicts, and effectively distributing updates. Expect a hands-on approach with practical frameworks you can use immediately, including how to align communications with each audience, manage real-world challenges, and benefit from constructive feedback loops. The entire process is designed to help you keep projects on track, inspire trust in your leadership, and see measurable outcomes in both team performance and project results.Learners will explore core topics like communication requirements analysis, channels, methods, and models, then apply this knowledge through a guided exercise on planning and managing project communications. Because every organization is unique, you will also learn how to adapt your approach based on stakeholder expectations, cultural nuances, and technological constraints. By the end, you will have the confidence to lead more cohesive teams and ensure that every stakeholder stays informed, engaged, and committed. It is not about theory alone—each lesson offers real-world tips that you can put into practice right away. Tap into this proven roadmap for building stronger connections, and elevate your project outcomes by clicking that “Take this course” button now. Why Take This Course? Communication is the core of every successful project. It helps you guide teams, coordinate resources, and manage expectations. Become a true bridge builder by learning how to plan and manage the flow of information so that all stakeholders stay aligned and projects progress smoothly.What You Will LearnHow to analyze and define your communication requirementsSelecting the most effective communication channels, methods, and technologiesCreating a thorough communications management planManaging day-to-day communications in line with the planAddressing conflict and leveraging feedback for continuous improvementCustomizing your communication style for different audiencesWhat Makes This Course DifferentPractical Frameworks: Gain step-by-step tools you can apply right awayReal-World Focus: Study relevant examples and practice with hands-on exercisesCareer Boost: Enhance your project results and build trust among clients, team members, and stakeholdersReady to Elevate Your Project Success? Click “Take this course” to join today. Start building the communication skills that drive real progress and earn the respect of everyone involved in your projects.

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Examine the role of communication in management and how to influence a team As a manager, it’s vital to understand both the importance of communication at work, as well as the drawbacks of miscommunication. This influencing and communication training course will equip managers with the communication strategies and influencing skills they need to influence successfully communicate at work. Improve your communication skills for managing a team and influencing at work Communication takes place between everyone, every day, in every organisation, in every industry. However, for managers, poor communication can disrupt work relationships and have more severe consequences. On this course, you’ll explore the basic concepts of interpersonal communication in the workplace. Led by communication experts at the University of Law, you’ll develop your understanding of the communication process, and get to grips with the role of communication in your work as a manager. Discover different types of communication and the benefits of different communication networks The course will help you to identify different, useful types of communication–from verbal and non-verbal to visual. You’ll also consider the different types of communication networks that exist at different levels in an organisation, and identify the benefits of using different communication networks for different types of communication. Learn communication strategies for influencing people at work In order to be an effective manager, it’s vital that you can effectively communicate your influence to your team. You’ll explore the potential barriers to effective communication, and identify ways to overcome them. You’ll also learn how to improve your influencing skills as you learn about communicating with influence in today’s workplace and the value of being able to influence people at work. This communication course is designed for line, middle and top level managers in organisations who’d like to enhance their professional skillset and become a better manager. It will also be useful for young professionals looking to start their careers with good habits, as well as professionals and students who are interested in management roles. This topic is widely applicable and can be beneficial to all types of organisations, but the course content will also be of academic interest.

Become more confident in your communication skills as a tech manager by learning how to communicate effectively, authentically, and directly with your teams.Practice communication strategies and nontechnical skills.Learn how to have inclusive talks with your diverse teams. Learn how to effectively communicate with leadership.

Become more confident in your communication skills as a tech manager by learning how to communicate effectively, authentically, and directly with your teams.Practice communication strategies and nontechnical skills.Learn how to have inclusive talks with your diverse teams. Learn how to effectively communicate with leadership.

Learn how to manage and configure meetings and events with Microsoft Teams, including town halls, webinars, and audio conferencing.By the end of this module, you will be able to: Describe meetings and events in Microsoft Teams. Manage audio conferencing policies and settings. Manage meeting policies and settings. Manage webinars, town halls, and virtual appointments. Configure Teams policies and settings for Microsoft 365 Copilot. In this module, you'll practice how to meet specific business policies by creating relevant policies to disable GIFs, enable the lobby for all external users and disable desktop sharing remote control.In this guided project, you'll: Create a security group Create and assign a messaging policy in the Teams admin center Create a meeting policy in Teams admin center and assign it with PowerShell Ongoing management is required as new employees start, or if their needs change. Learn how to manage voice user configuration, including enabling voice services and adjusting voice configuration.After completing this module, you'll be able to: Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant. Enable users for Direct Routing. Manage per-user options for Teams Phone. Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they're connected your agents as quickly as possible. You'll also learn how to set up auto attendants and call queues.At the end of this module, you'll be able to: Describe the differences between auto attendants and call queues. Design an auto attendant to gather information from callers. Explain how to set up auto attendants to implement your plan. Demonstrate how to plan call queues to manage many callers. Describe how to configure call queues to alert agents and route calls. Explain how to plan licensing for auto attendants and call queues. Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to provision and manage devices, and associated device accounts.At the end of this module, you'll be able to: Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services. Differentiate between the different options for deployment and management of devices. Deploy Teams phones and Teams displays. Configure Teams Phone for Microsoft Teams Rooms. Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal. In this module, you'll prepare your Microsoft 365 developer tenant to be ready for the usage of Microsoft Teams Rooms. You'll create the tenant from scratch, change security related settings, and prepare Microsoft Teams Rooms specific tasks.In this guided project, you'll: Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment Create dynamic groups following best practice Disable multi-factor authentication for Microsoft Teams Rooms resource accounts Configure room mailbox properties Troubleshooting is an important task that includes troubleshooting of phone number assignment, call failure and quality issues, client issues, and device issues. Call Analytics, Call Quality Dashboard, and the Teams Rooms Pro portal are also covered for monitoring, reporting, and troubleshooting.At the end of this module, you'll be able to: Diagnose and troubleshoot phone number assignment Diagnose and troubleshoot Microsoft Teams client issues Diagnose and troubleshoot call failures and quality issues Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD) Diagnose and troubleshoot Direct Routing issues Troubleshoot and monitor Teams devices using the Teams Rooms Pro portal Bring-your-own-device (BYOD) spaces and bookable desks are essential for a hybrid workspace. Learn how to configure buildings and floors, set up desk pools, and enable desk booking in Microsoft Places.By the end of this module, you'll be able to: Configure and manage BYOD rooms and bookable desks, including resource account setup and peripheral association. Configure Microsoft Places buildings, floors, and sections hierarchy for structured workspace management. Configure bookable desks and desk pools for Microsoft Places and Teams, including booking policies and metadata. Manage and optimize BYOD rooms using the Microsoft Teams Rooms Pro Management portal, including usage analytics and device health.