Courses

Learn what it takes to be a field sales representative. Explore the challenges and rewards of working from the field.

Learn the skills necessary to manage a remote field sales organization.

COURSE OUTLINE: This is a post-graduate level course on Sales Management. The objective of the course is to familiarize the participants with methods for identifying opportunities and how to convert the opportunities into relationship-based sales. Participants will be provided with practical illustrations of theoretical concepts. After attending the course participants will be familiar with various techniques, processes and models for developing personal selling competency as well as the strategies for managing the field sales teams.

This course includes5 days of live, project-based training from expertsProprietary workbook includedVerified digital certificate of completionLearn at an accredited institutionCredits: 3.0 CEUsSmall class sizesThe course meets the recommendations outlined in the Office of Personnel Management’s Federal Supervisory Training Framework and its Leadership Competencies. By focusing on OPM’s recommended “soft skills” for supervisors, these skill sets lay a solid foundation for both federal and non-federal supervisors.Target AudienceThis course is designed for new supervisors as well as participants in supervisory development programs. Experienced supervisors who want to update and refresh their leadership competencies will also find this course invaluable.What You'll Learn at a GlanceDescribe the responsibilities of a federal supervisor. Manage the challenges in transitioning to supervision. Balance the three key supervisory accountabilities. Describe the role of the supervisor as a change agent. Foster an environment that inspires and motivates employees. Describe the opportunities and challenges for new supervisors. Recognize the unique perspectives & contributions of a diverse workforce. Meet the supervisory challenge. Manage conflict in a way that encourages collaboration & creativity.Course SyllabusModule 1: Introduction to the CourseLink course topics to OPM's Federal Supervisory Training FrameworkIdentify current supervisory skills and areas for growthDescribe the Primary Responsibility Statement for guiding decisionsModule 2: Transitioning Into SupervisionUnderstand the primary roles of a supervisorLearn about sources of power and how employees respond to powerExplore the Supervisor’s three accountabilities and the Accountability TriangleModule 3: Building Quality Relationships Through Effective CommunicationExamine the link between balancing accountabilities and communicationLearn strategies for communicating effectively with virtual teamsUnderstand the different types of listening skills and their applicationModule 4: Inspiring a Motivated and Committed WorkforceAnalyze motivational theories such as Maslow’s Hierarchy of Needs and Herzberg’s Hygiene-Motivator TheoryUnderstand the relationship between motivation and performanceIdentify employee needs through observation and conversationModule 5: Managing and Resolving ConflictUnderstand the value of conflict and methods for conflict resolutionLearn five styles for handling conflict and the importance of flexibilityModule 6: A Model for Performance ExcellenceExamine the performance management system and its components: planning, monitoring, developing, rating, and rewardingLearn about giving feedback using the Situation-Behavior-Impact modelUnderstand the importance of delegating tasks for skill developmentModule 7: Analyzing and Addressing Performance ProblemsDifferentiate between performance and conduct issuesFollow a structured approach to analyzing and addressing performance problemsModule 8: The Supervisory ChallengeReflect on your supervisory journey and personal responsibility statementSynthesize all course concepts into a personalized supervisory plan

Explore the concept of Supervisor Protection Keys in this informative 21-minute talk by Ira Weiny from the Linux Foundation. Gain insights into this important security feature and its implementation in Linux systems. Learn about the mechanisms used to protect supervisor memory from unauthorized access and understand how these keys enhance overall system security. Discover the potential applications and benefits of Supervisor Protection Keys in various computing environments.

Find out how to systematically navigate the process of a complex sale, and receive the tactics and tools to increase your likelihood of sales success.

Learn Sales Skills to increase your sales: Practical Sales techniques and sales strategies to close a sale successfully What you'll learn: Learn Sales TechniquesHow to Impress and Convince Anyone with ConversationHow to have a Positive MindsetHow to Develop a Winner MindsetHow to Develop Self ConfidenceEasy Selling TechniquesImportance of Visualization in SuccessImportance of Planning and ExecutionImportance of a Daily Routine and ScheduleHow to Stay Focused to Achieve Your Dreams Sales techniques are the methods that sales professionals use to create revenue. The sales process is something that a dedicated professional works on for many years. The techniques are refined through trial and error based on the sales associate's experiences. Developing effective sales techniques is an ongoing process for an individual and his entire organization. The technique typically isn’t a one-size-fits all and is often refined through trial and error based on past experiences.There are many sales techniques to close deals faster and sell more effectively, thought out by incredibly smart consultants and experienced sales personnel's. You don’t necessarily need to choose: experiment with some of them or even apply multiple methodologies to different parts of your sales process.Being successful in sales requires deliberate and persistent activities and the ability to adapt to the market and services simultaneously. Selling might seem easy when you list these sales techniques out, but actually implementing them successfully takes a lot of practice.The Key Elements in a good Sales Techniques areIdentifying ProspectsBuilding RapportIdentifying the Prospect’s Challenges and Qualifying ThemPresenting SolutionsKnowing When to Say “No”Handling ObjectionsClosing the DealMaintaining the RelationshipCreating an Opportunity to UpsellSalespeople are always looking for new and effective sales techniques. With the rapidly changing sales space, these techniques are evolving constantly.Dive in to Learn More

In this course you'll explores how field sales professionals can harness the power of Generative AI (GenAI) to elevate territory management, customer engagement, and market insight strategies. Through a hands-on, scenario-based learning journey, you'll discover how AI platforms like Claude, Gemini, and IBM Watson can revolutionize your sales processes from analyzing territory performance to personalizing customer interactions while upholding ethical standards and maintaining the human touch. This course is tailored for field sales agents, sales managers, and business development professionals who want to modernize their approach to territory management and customer engagement. Whether you're looking to boost sales efficiency, personalize outreach, or adopt cutting-edge tools, this course provides the foundational knowledge and practical experience needed to confidently integrate AI into your sales workflow. To succeed in this course, learners should have a basic understanding of the sales process and customer relationship management principles. Familiarity with digital tools such as CRM systems, spreadsheets, or analytics dashboards is recommended. Most importantly, learners should be curious and open to exploring how AI can enhance their effectiveness in the field. By the end of this course, you'll be equipped to lead and support AI-driven sales transformation that delivers measurable impact across your territory. You’ll walk away with practical strategies to optimize market coverage, personalize customer engagement, and apply real-time insights to drive smarter, faster decisions. Whether you're aiming to improve territory planning, enhance lead conversion, or build stronger customer relationships, this course empowers you to take action with confidence, innovation, and a data-informed mindset leveraging AI as a true partner in your sales success.

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints.This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.Who Should AttendNew supervisors with fewer than five years of supervisory experience, and process and production supervisors who want the benefit of basic management skills training.How You Will Benefit Know your role as a supervisorUnderstand diversity and individual differencesRecognize legal responsibilities as a supervisorManage an ethical workplace. Handle difficult conversations.Use effective communication skills of active listening and questioningCreate a motivational environment using feedback and reinforcement to guide and motivate behaviorIncrease performance through coachingUse delegation as a tool to motivate and develop peopleCreate a plan for your own continuing growth and developmentWhat You Will Cover Different Supervisory Styles • Understanding the three supervisory styles • Practicing when and how to use each supervisory styleManaging Up • Understanding and adapting to your manager’s style • Anticipating your manager’s needs and fulfilling them • Developing the best possible relationship with your managerManaging a Diverse Workforce • How diversity affects you, your work unit, your company • Applying inclusivity to your teamLegal and Ethical Responsibilities • Understanding the Equal Employment Opportunity, Americans with Disabilities Act (ADA), hostile environment, and other key laws and legal terms • Knowing your ethical responsibilities and making ethical decisionsCreating a Motivational Environment • Understanding the common workplace motivators and reinforcements • Practicing the rules for reinforcing productive behavior • Developing a strategy for solving a current employee motivational problemCommunication Skills • Demonstrating active listening to show understanding and check content • Asking questions that uncover valuable information and strengthen the relationshipGreat Performance Through Coaching • Demonstrating giving and receiving feedback constructively • Assessing your own strengths and development needs as a coach • Asking questions that increase employees’ self-awareness and accountability • Demonstrating the AMA GUIDE coaching modelManaging Performance Appraisals • Understanding the importance of quarterly performance alignment discussions • Conducting a performance appraisal meeting and keeping records • Coping with employee reactionsDelegation as a Motivational Tool–to Develop and Motivate • What to delegate, to whom to delegate, and how to delegatePlanning for Continuing Growth

Throughout this course, we will discuss the various considerations and processes for leading and supervising an animation team. Software required: . Throughout this course, we will discuss the various considerations and processes for leading and supervising an animation team. These tutorials will discuss the subjects of character continuity, plotting sequences, casting scenes, preparation techniques, group review dynamics, scene review processes, animation feedback methods, and pipeline considerations. By the end of this training, you will have many great techniques to utilize as well as an even more thorough understanding of all the elements of leading an animation team on a project.

Discover the essential strategies for building a world-class go-to-market and sales function in this comprehensive 55-minute bootcamp video from a16z. Learn how to develop a robust sales strategy, evolve organizational structure, and capture market share for startup growth and profitability. Explore the evolution of bottom-up, top-down, and hybrid sales organizations, and gain insights into assessing product-market fit, understanding buyer concerns, and designing effective sales processes. Master the art of persuasion, value alignment, and crafting unique value propositions while developing critical skills in opportunity management, account planning, and competitive positioning. Delve into techniques for technical validation, ROI analysis, proposal creation, and negotiation to accelerate your startup's time to market and build a formidable sales and marketing operation.

This online course equips AML/CFT supervisors and other AML/CFT experts with essential principles, methodologies, and tools needed to implement an effective risk-based AML/CFT supervisory framework for financial institutions. Designed for experienced and interested professionals, the course emphasizes practical approaches to align AML/CFT supervisory practices with international standards and practices. At the end, participants will have the skills and knowledge to foster a robust supervisory environment that aligns with international best practices and will be better prepared to respond to the evolving challenges in this field. This course is presented by the Institute for Capacity Development and the Financial Integrity Group of the Legal Department of the International Monetary Fund.

Learn about Containerd, a powerful container supervisor, in this 37-minute Docker conference talk. Explore the design decisions behind Containerd's architecture, including its ability to reattach to running containers after being killed and its capacity to start hundreds of containers within seconds. Discover the background of Containerd, understand the reasons for its development, and delve into concepts such as daemonless containers and exit codes. Examine the architecture, exit status handling, standard I/O management, and reparenting capabilities. Watch a live demo and gain insights into the runtime workflow of this efficient container management tool.

This one day refresher course is required for all accredited asbestos contractor supervisors to extend their accreditation for a one-year period. Course Content: Review state of the art work practicesReview air monitoringReview federal and state regulationsSupervisory techniquesCase StudiesAfter registration, students will receive information on signing onto the webinar platform via ZOOM. Please note access to PC with webcam and audio will be necessary to attend the live webinar. Students will be required to show their state ID (example: Drivers license) at the start of the Webinar. During the Live webinar, students will be able to interact with the instructor. Training will be actively proctored at all times.

By participating in this self-paced corporate learning course, you'll learn about the role management plays in identifying and reducing stress for employees in the workplace. Our short video lessons are fun and informative, and the included quizzes may be used for additional review or training.

We've provided a helpful resource you can use to teach your supervisors about emotional intelligence in this engaging corporate training course. Made up of lessons, quizzes and tests, this course is always accessible on mobile device as well as computers.

Learn about the strategic outlook and roadmap evolution for Supervisor software in this 11-minute conference presentation from the Geology Symposium 2025. Discover insights from Oscar Rondon, Principal Geostatistician at Datamine, who brings over 18 years of experience in geostatistics and resource estimation to discuss the future direction of this mining software platform. Gain understanding of how Supervisor is evolving to meet the changing needs of mine and resource geology professionals, with perspectives informed by extensive experience in resource estimation, conditional simulation, uniform conditioning, and change of support techniques across various commodities and mineralisation styles. Explore the strategic vision for advancing geostatistical applications in mining through this expert presentation delivered at a symposium featuring leading professionals from major mining companies and technology providers including Vale, Evolution Mining, Northern Star Resources, and other industry leaders.

Learn about atoms in background quantum fields in this 50-minute lecture that explores the fundamentals of matter-field interactions, providing insights into how atoms behave when subjected to quantum fields.

When you access this course, you'll find lessons you can use to help your managerial employees learn how to handle conflict in the workplace. The video lessons, short quizzes and tests are accessible 24 hours a day and can be assigned your employees or used in a corporate training session

Our Time Management for Supervisors course provides you with short lessons you can use to help the supervisors on your team understand how to best manage their time. All of the lessons and chapters in this course are mobile-friendly and flexibly paced for maximum accessibility for your team.