Courses

Increase field service team productivity with the dispatcher console.Install the Field Service managed package in a Trailhead playground.Use the dispatcher console to manage appointments, schedules, service resources, and maps.Make your field service dispatchers more productive with a customized console.Manage your schedule to maximize customer satisfaction and field service productivity.Maximize your schedule to get more work done, faster.Connect mobile workers to your field service organization with this all-in-one mobile appConnect customers and employees with real-time visual support via mobile devices.

Learn about what’s new for SAP Field Service Management and possible integration scenarios to prepare for the assessment to stay certified.

Bring the power of Field Service to your mobile devices.Connect mobile workers to your field service organization with this all-in-one mobile appConnect customers and employees with real-time visual support via mobile devices.Temporarily share a worker’s location with customers so they see that help is on its way.Make selected records available to users when they're offline.

Learn how to deliver five-star in-person service interactions that foster brand-loyal advocates and maximize the lifetime value of existing clients.

Learn Salesforce FSL for FREE! What you'll learn: Salesforce for Field Service enables companies to provide on-site service to customers, and manage a mobile workforce. This course will guide you through the fundamentals of this important part of the platform. The Field Service application is all about: delivering on-site service to customers and managing a mobile workforce. In this course, Salesforce for Field Service, you’ll become familiar with the core entities, Work Orders, assets, inventory, and purchasing work in Field Service. When you’re finished with the course, you’ll have a foundation understanding of Salesforce for Field Service, and how to use it to provide great on-site service to your customers.

Dynamics 365 for Field Service enables companies to provide on-site service to customers, and manage a mobile workforce. This course will guide you through the fundamentals of this important part of the platform. When you think of customer service, you might think of a call center where customer service reps provide assistance over the phone. But for some companies and industries, that service extends beyond the office, and technicians are sent into the field to make service calls. That’s what the Field Service application is all about: delivering on-site service to your customers and managing a mobile workforce. In this course, Microsoft Dynamics 365 for Field Service, you’ll learn the fundamentals of this important part of Dynamics 365. First, you’ll become familiar with the core entities used in the Field Service app, with a special focus on Work Orders. You’ll learn how to create and schedule work orders, and then see how a field technician would use the Field Service Mobile app to complete work on-site. Next, you’ll explore ways to automate some of the data entry work, using incident types and agreements. Finally, you’ll get an overview of how assets, inventory, and purchasing work in Field Service. When you’re finished with the course, you’ll have a foundational understanding of Dynamics 365 for Field Service, and how to use it to provide great on-site service to your customers.

Explore the evolution of Field Service Management (FSM) in this 33-minute conference talk from Microsoft Ignite 2022. Discover how Infosys leverages various Microsoft technologies, including Dynamics 365, Power Platform, MS Teams, Customer Insights, IoT, and Mixed Reality offerings, to enhance customer experience and drive business growth. Learn about Infosys' smart field service offering and its successful implementation across industries. Gain insights from industry experts as they discuss the pivotal role of technology in meeting customer expectations, improving user experience, and providing valuable insights. Understand how these advancements can lead to increased customer loyalty, higher wallet share, and repeat orders.

One of the main advantages to Dynamics 365 Field Service is the ability to configure it based on your organization needs. Configuration options might include Identifying key configuration considerations, defining products and services, and other related factors and the defining the necessary Work Order Types, substatuses, service territories, and account configuration that will support the desired Functionality.In this module, you will: Identify key service configuration considerations. Users and security roles. Define work order types, statuses and sub statuses. Define incident and service task types. Define Field Service products, services, and pricing options. Define service territories. Configure Field Service account preferences. Manage work orders in Field Service.In this module, you will: Identify the work order lifecycle Identify the different options available for creating work orders Use related records such as service accounts, incidents, products and services, and other items with work orders Apply entitlements Create and manage agreements Create and manage service level agreements (SLAs) for work orders Create work orders with Field service in Outlook Define and manage inventory and warehouses Learn how to define agreements in Dynamics 365 Field Service.In this module, you'll: Learn about creating agreements and booking setups. Define a recurrence pattern and invoices. Activate agreements. Learn about service-level agreements and entitlements in Dynamics 365 Field Service.In this module, you'll: Learn about price lists. Create entitlements and work orders. Learn about service-level agreements. Learn how to use Microsoft Power Platform to create custom apps for Microsoft Dynamics 365 Field Service. Prepare for MB-240.In this module, you'll: Learn how to use Microsoft Power Platform to customize Dynamics 365 Field Service. Learn how to create Microsoft Power Apps applications for Dynamics 365 Field Service. Learn how to deploy the customer experiences homepages portal for Field Service. Discover how to customize Field Service. Learn how to set up and customize schedule boards. Learn how to enable a custom table for scheduling. Microsoft Dynamics 365 Field Service Mobile app provides workers with tools to serve customers in the field. It provides work orders, lists of customer assets, accounts, contacts, and a daily schedule view.In this module, you will: Learn how to deploy and use the mobile application. Learn about Service assets. Use online and offline data. Learn how to customize and configure the Microsoft Dynamics 365 Field Service Mobile application forms, views, and site map.In this module, you will: Customize and edit the mobile application. Configure offline data and barcodes. Enable location tracking and push notifications.

This course is designed for new SAP customers and partners that are about to start their project implementation with SAP Field Service Management. It provides guidance and support, helping you get familiar with all the services and platforms included in your subscription.

Learn how Field Service can help you manage all the moving parts of a successful field service center.Learn about Field Service and set service territories.Customize, track, and report on your mobile service workflow.Track the installation, replacement, and periodic maintenance of your customers' assets.Install the Field Service managed package in a Trailhead playground.

Discover how to build a cutting-edge integration between SAP Field Service Management and AWS through this exclusive behind-the-scenes conference talk from the AWS PACE team. Explore the architectural decisions, development process, and best practices used to create a scalable, serverless solution that extends SAP FSM with cloud-native AWS services while maintaining SAP's Clean Core principles. Learn how the team leveraged Amazon S3, Lambda, EventBridge, and API Gateway to solve real-world challenges around attachment storage for field service operations. Gain practical insights into clean core extensibility patterns and serverless integration architectures that you can apply to your own projects, whether you're an SAP customer looking to extend FSM capabilities, a solutions architect interested in extensibility patterns, or a developer curious about serverless architectures. Access accompanying resources including detailed blog posts, serverless patterns, and GitHub repositories to implement these solutions in your own environment.

Manage work orders in Field Service.In this module, you will: Identify the work order lifecycle Identify the different options available for creating work orders Use related records such as service accounts, incidents, products and services, and other items with work orders Apply entitlements Create and manage agreements Create and manage service level agreements (SLAs) for work orders Create work orders with Field service in Outlook Define and manage inventory and warehouses Learn how to define agreements in Dynamics 365 Field Service.In this module, you'll: Learn about creating agreements and booking setups. Define a recurrence pattern and invoices. Activate agreements. Learn about service-level agreements and entitlements in Dynamics 365 Field Service.In this module, you'll: Learn about price lists. Create entitlements and work orders. Learn about service-level agreements. Define and create incident types to use as templates when you are creating work orders in Microsoft Dynamics 365 Field Service. Prepare for MB-240.In this module, you will: Learn about the purpose of incident types in Dynamics 365 Field Service. Learn how to create incident types. Create service tasks and use them in an incident type. Add products and services to an incident type. Define the duration of an incident type. Use incident types on work orders. Learn how to create and perform inspections in Microsoft Dynamics 365 Field Service. Prepare for MB-240.In this module, you will: Learn about the purpose of inspections in Dynamics 365 Field Service. Learn how to create inspections. Associate inspections with work orders and customer assets. Perform inspections by using the Field Service mobile app. Learn how to create and associate customer assets with work orders in Microsoft Dynamics 365 Field Service. Prepare for MB-240.In this module, you will: Discover the purpose of customer assets in Field Service. Learn how to create customer assets. Learn how to associate customer assets with work orders. Learn how to configure customer asset hierarchies. Learn how to use functional locations.

Service etiquette demonstrates effective interpersonal skills, which can help service professionals make a positive impression and deliver a high standard of service. For financial services, carefully executed etiquette strategies can help financial service professionals to connect with their customers, develop positive relationships, and make a good first impression. More importantly, when dealing with consumer finances, it creates customer trust and confidence. The course endeavours to understand the dimensions of service etiquette and leverage it to increase conversions, improve customer loyalty, trust, and respect.

Learn about atoms in background quantum fields in this 50-minute lecture that explores the fundamentals of matter-field interactions, providing insights into how atoms behave when subjected to quantum fields.

Learn how to configure Field Service resources.This module explains how to: Identify the different types of resources available Define supporting resource components such as characteristics, roles, and organizational units Set up an individual bookable resource Geocode resources, starting and ending locations, and viewing in the map Define pools, crews, and facilities Dispatchers and schedulers need to easily identify and schedule resources to work on jobs. They should be able to identify which scheduling method is best based on the scenario that they're trying to schedule. When scenarios arise that require assistance, dispatchers can use the schedule assistant. The assistant provides recommendations based on requirements that you define for the job. Many times, you need to reschedule items or assign them to a different resource. With Dynamics 365, schedule board dispatchers can easily identify which items need to be rescheduled and either reschedule them or rebook them to a different resource.In this module, you will: Identify scenarios where the different field service scheduling options could be used Navigate, filter, and modify basic schedule board settings Manually schedule and reschedule items on the schedule board Use the resource availability search (schedule assistant) to schedule items on the schedule board Configure filters, queries, and entities to optimize the schedule board for easier scheduling in Dynamics 365 Field Service.This module explains how to: Define each pane in schedule board. Edit schedule board views and tooltips. Edit map pane. Schedule board alerts. Extend schedule board with JavaScript and HTML. Discover how to setup and deploy Resource Scheduling Optimization, including configuration options, and defining optimization goals.This module explains how to: Set up and deploy Resource Scheduling Optimization. Learn about the configuration options and define optimization goals, scopes, and schedules. This module explains how to work with the schedule board, booking conflicts, and single resource optimization, and then provides some basic troubleshooting steps.In this module, you learn about: Resource Scheduling Optimization (RSO) scenarios. Using RSO schedule boards. Working with locked bookings and resolving conflicts. Single resource scheduling and troubleshooting tips. Explore advanced scheduling options, resource pooling, and facility booking for efficient service delivery in Dynamics 365 Field Service.In this module, you will: Define and use resource pools in scheduling scenarios Use the facility scheduling feature to book specific facilities for work Define and schedule crews using the schedule board

This module introduces Dynamics 365 Field Service. It starts with an overview of the typical field service lifecycle, and then discusses how to manage work orders and inspections in Dynamics 365 Field Service. Learners are introduced to the Dynamics 365 Field Service mobile app, which allows technicians to work effectively and efficiently in the field.After completing this module, you'll be able to: Describe a typical field service lifecycle. Examine the lifecycle of a work order. Explain inspections. Describe the Field Service mobile app. This module introduces learners to the scheduling capabilities of Dynamics 365 Field Service. It also discusses asset management and Connected Field Service.After completion of this module, you'll be able to: Describe the scheduling capabilities available in Dynamics 365 Field Service. Schedule qualified resources. Describe the available asset management capabilities. Explain the relationship between Customer Assets and Connected Field Service. Describe the Scheduling Operations Agent.

Explore how to effectively manage scheduling options in Dynamics 365 for field service in this comprehensive video. Learn to navigate various scheduling scenarios and challenges faced by organizations managing mobile workforces or delivering customer services. Discover how Dynamics 365's schedule board empowers dispatchers to easily identify items requiring rescheduling, and efficiently reassign or rebook them to different resources. Gain insights into avoiding bad experiences, maintaining customer satisfaction, and preventing revenue loss through proper resource allocation. Access additional in-depth content and training materials to further enhance your understanding of Dynamics 365's field service capabilities.

Explore the mathematical connection between probabilistic lattice models and conformal field theories through this 59-minute lecture from the Hausdorff Center for Mathematics. Discover how physicists in the 1980s conjectured that scaling limits of critical lattice models should correspond to conformal field theories, where the state space consists of local fields and observables are their correlation functions. Learn how discrete complex analysis enables the construction of lattice model local fields with Virasoro algebra representations, creating structured correspondences between CFT and lattice discretization spaces. Examine the proof that local fields of the discrete Gaussian Free Field gradient form a Fock space isomorphic to free bosonic CFT, with properly renormalized correlations converging to CFT correlation functions in the scaling limit according to Virasoro generator eigenvalues. Understand the ongoing research progress toward achieving similar complete CFT descriptions for the Ising model, based on collaborative work with researchers from EPFL Lausanne, KTH Stockholm, University of Michigan, and University of Helsinki.

Explore the vulnerabilities of cloud-based DDoS protection services in this 24-minute Black Hat USA 2013 conference talk by Allison Nixon. Discover fundamental flaws in these services, initially uncovered while investigating malicious websites shielded by Cloudflare. Learn about a new tool called "No Cloud Allowed" that exploits cloud security bypass methods to unmask websites protected by DDoS mitigation. Gain insights into various unmasking techniques and acquire an arsenal of tools to audit your cloud-based DDoS or WAF protection. Understand the implications of these vulnerabilities for a range of cloud-based anti-DDoS and WAF providers, equipping yourself with knowledge to enhance your organization's security posture.

Get started on your LFSA/RHCSA and LFCE/RHCE path. This course you'll dive into learning all about internet architecture and HTTP services. Have you ever thought about how the internet works? And how to set up an Apache web server? In this course, LFCE: Linux Service Management - HTTP Services, you'll be introduced to internet architecture and HTTP services, allowing you to install, configure, and manage HTTP services in Apache. First, you'll learn about the internet's architecture and the domain name system DNS. Next, you'll explore how to install and configure Apache. Then once Apache is installed, you'll discover how to secure it with server certificates and access controls. Finally, you'll learn how to configure Apache logging. By the end of this course, you'll have the necessary skills and knowledge to install and configure HTTP services with Apache.