Courses

Increase field service team productivity with the dispatcher console.Install the Field Service managed package in a Trailhead playground.Use the dispatcher console to manage appointments, schedules, service resources, and maps.Make your field service dispatchers more productive with a customized console.Manage your schedule to maximize customer satisfaction and field service productivity.Maximize your schedule to get more work done, faster.Connect mobile workers to your field service organization with this all-in-one mobile appConnect customers and employees with real-time visual support via mobile devices.

Automotive Service Technicians and mechanics, often called service technicians, maintain and repair light vehicles and heavy vehicles. Present course content provide the deep knowledge of the skill required to be an automotive service technician for a four wheeler and aimed at training learners to be an skilled technician in automotive sector, this course cover all the aspects from roles and responsibility of a technician, job opportunities in automobile sector and detail description of the components of a four wheeler with aspects of tool handling, fault diagnosis and troubleshooting and service and repair of the vehicle.

Learn about what’s new for SAP Field Service Management and possible integration scenarios to prepare for the assessment to stay certified.

Get the full information needed to be able to become a Wireless Technician What you'll learn: Understand the foundation theory of the Wireless LANBe able to configure and install a Wireless access pointGet prepared to the CWNP Certified Wireless Technician exam (CWT)Know which WLAN should you configure and how DISCLAIMER:This course is not officially sponsored by CWNP and not an authorized course by CWNP. We are neither affiliated with nor endorsed by CWNP. We respect the Trademarks of the mentioned company and institution. Hello,You are looking to this page because you are interested to become a Wireless Technician. Being a wireless technician nowadays is very required specially that all the networks need to have wireless enabled. However, if the wireless is deployed by unexperienced engineers, then this can cause a lot of issue as for the security, installation, frequency interference, and so on. For this, it is always required that the person who is installing the Wireless LAN to be an experienced one and to know what he is doing.In this course, Iwill prepare you to become ready to be a wireless technician. You will have to understand a lot of theory in wireless so when you will get a project to do a wireless installation then you know what you are doing.Also, I will be showing in this course many practical work. For instance, we are going to configure an Wireless Access Point Router from scratch so we have the wireless up and running, then to test if it is going to work.If you have taken previsouly the course Wireless Specialist, then you may see that some of the lectures are the same and that's because the 2 courses have a lot of matched topics.Finally, if you want to be read to be a Wireless Technician, all you need to do is to join this course and I will help you with your path.

Bring the power of Field Service to your mobile devices.Connect mobile workers to your field service organization with this all-in-one mobile appConnect customers and employees with real-time visual support via mobile devices.Temporarily share a worker’s location with customers so they see that help is on its way.Make selected records available to users when they're offline.

Learn how to deliver five-star in-person service interactions that foster brand-loyal advocates and maximize the lifetime value of existing clients.

Learn Salesforce FSL for FREE! What you'll learn: Salesforce for Field Service enables companies to provide on-site service to customers, and manage a mobile workforce. This course will guide you through the fundamentals of this important part of the platform. The Field Service application is all about: delivering on-site service to customers and managing a mobile workforce. In this course, Salesforce for Field Service, you’ll become familiar with the core entities, Work Orders, assets, inventory, and purchasing work in Field Service. When you’re finished with the course, you’ll have a foundation understanding of Salesforce for Field Service, and how to use it to provide great on-site service to your customers.

Dynamics 365 for Field Service enables companies to provide on-site service to customers, and manage a mobile workforce. This course will guide you through the fundamentals of this important part of the platform. When you think of customer service, you might think of a call center where customer service reps provide assistance over the phone. But for some companies and industries, that service extends beyond the office, and technicians are sent into the field to make service calls. That’s what the Field Service application is all about: delivering on-site service to your customers and managing a mobile workforce. In this course, Microsoft Dynamics 365 for Field Service, you’ll learn the fundamentals of this important part of Dynamics 365. First, you’ll become familiar with the core entities used in the Field Service app, with a special focus on Work Orders. You’ll learn how to create and schedule work orders, and then see how a field technician would use the Field Service Mobile app to complete work on-site. Next, you’ll explore ways to automate some of the data entry work, using incident types and agreements. Finally, you’ll get an overview of how assets, inventory, and purchasing work in Field Service. When you’re finished with the course, you’ll have a foundational understanding of Dynamics 365 for Field Service, and how to use it to provide great on-site service to your customers.

Explore the evolution of Field Service Management (FSM) in this 33-minute conference talk from Microsoft Ignite 2022. Discover how Infosys leverages various Microsoft technologies, including Dynamics 365, Power Platform, MS Teams, Customer Insights, IoT, and Mixed Reality offerings, to enhance customer experience and drive business growth. Learn about Infosys' smart field service offering and its successful implementation across industries. Gain insights from industry experts as they discuss the pivotal role of technology in meeting customer expectations, improving user experience, and providing valuable insights. Understand how these advancements can lead to increased customer loyalty, higher wallet share, and repeat orders.

One of the main advantages to Dynamics 365 Field Service is the ability to configure it based on your organization needs. Configuration options might include Identifying key configuration considerations, defining products and services, and other related factors and the defining the necessary Work Order Types, substatuses, service territories, and account configuration that will support the desired Functionality.In this module, you will: Identify key service configuration considerations. Users and security roles. Define work order types, statuses and sub statuses. Define incident and service task types. Define Field Service products, services, and pricing options. Define service territories. Configure Field Service account preferences. Manage work orders in Field Service.In this module, you will: Identify the work order lifecycle Identify the different options available for creating work orders Use related records such as service accounts, incidents, products and services, and other items with work orders Apply entitlements Create and manage agreements Create and manage service level agreements (SLAs) for work orders Create work orders with Field service in Outlook Define and manage inventory and warehouses Learn how to define agreements in Dynamics 365 Field Service.In this module, you'll: Learn about creating agreements and booking setups. Define a recurrence pattern and invoices. Activate agreements. Learn about service-level agreements and entitlements in Dynamics 365 Field Service.In this module, you'll: Learn about price lists. Create entitlements and work orders. Learn about service-level agreements. Learn how to use Microsoft Power Platform to create custom apps for Microsoft Dynamics 365 Field Service. Prepare for MB-240.In this module, you'll: Learn how to use Microsoft Power Platform to customize Dynamics 365 Field Service. Learn how to create Microsoft Power Apps applications for Dynamics 365 Field Service. Learn how to deploy the customer experiences homepages portal for Field Service. Discover how to customize Field Service. Learn how to set up and customize schedule boards. Learn how to enable a custom table for scheduling. Microsoft Dynamics 365 Field Service Mobile app provides workers with tools to serve customers in the field. It provides work orders, lists of customer assets, accounts, contacts, and a daily schedule view.In this module, you will: Learn how to deploy and use the mobile application. Learn about Service assets. Use online and offline data. Learn how to customize and configure the Microsoft Dynamics 365 Field Service Mobile application forms, views, and site map.In this module, you will: Customize and edit the mobile application. Configure offline data and barcodes. Enable location tracking and push notifications.

In this foundational Pharmacy Technician Career Training Specialization, students will take four courses to master the fundamentals of a career in pharmacy. The first two courses teach how to communicate and engage professionally in any healthcare setting and the necessary knowledge of human anatomy and physiology required for any medical role. Next, students dive into two pharmacy-related courses - Pharmacy Technician Essentials and Pharmacy Dosages & Prescriptions Essentials - to round out their entry-level pharmacy education. IMPORTANT: This specialization is not designed to prepare students for national certification. Enrollees will gain the foundational/fundamental knowledge on subject matter relevant to the profession. However, to gain industry certification, a more comprehensive program must be completed through enrollment via approved/eligible schools such as MedCerts.

This intermediate specialization equips pharmacy technicians with a comprehensive skill set, encompassing legal compliance, safety protocols, medication optimization strategies, specialized compounding techniques, and effective communication in pharmacy settings. Students gain expertise in navigating pharmacy law, emergency preparedness, ensuring medication safety, mastering syringe use, and compounding medications. Additionally, students are taught how to foster empathetic patient interactions, facilitating a well-rounded and competent approach to a pharmaceutical career. IMPORTANT: This specialization is not designed to prepare students for national certification. Enrollees will gain the foundational/fundamental knowledge on subject matter relevant to the profession. However, to gain industry certification, a more comprehensive program must be completed through enrollment via approved/eligible schools such as MedCerts.

The Pharmacy Technician Essentials course provides an in-depth look at what a career in a pharmacy will look like. Through several lessons, students learn the ins and outs of a pharmacy setting and the meaning of the terminology used daily within a pharmacy environment. This course also provides a deep dive into the purpose of the top 200 most commonly prescribed medications and drug routes and formulations. Students will be able to demonstrate correct processing of medication orders, preparation, storage, and distribution of medications, by the end of the course. On top of knowing the medications being prescribed, students must also learn how to use pharmacy equipment, including management software and reading of prescriptions. At the completion of this course, students should have a solid understanding of what their day-to-day tasks will be within a pharmacy environment and how to use the necessary tools to excel in their new career. Course objectives include: - Identify the primary functions of different pharmacy organizations - Discuss the different roles of the pharmacy technician - Describe the common drugs and their uses, drug routes and formulations, and factor affecting drug activity - Understand pharmacy management software, as well as reading and interpreting prescriptions

This course is designed for new SAP customers and partners that are about to start their project implementation with SAP Field Service Management. It provides guidance and support, helping you get familiar with all the services and platforms included in your subscription.

Learn how Field Service can help you manage all the moving parts of a successful field service center.Learn about Field Service and set service territories.Customize, track, and report on your mobile service workflow.Track the installation, replacement, and periodic maintenance of your customers' assets.Install the Field Service managed package in a Trailhead playground.

The Behavior Technician specialization provides foundational knowledge in behavior analysis and practical strategies for supporting individuals with developmental and behavioral challenges. Participants will gain hands-on skills in behavior acquisition techniques, functional assessment, verbal operant instruction, and both antecedent and consequence-based interventions. By the end of the program, learners will be able to implement structured teaching methods, identify functions of behavior, apply behavior intervention strategies, and support communication development through mand, tact, and intraverbal training. IMPORTANT: This specialization is not designed to prepare students for national certification, such as the Registered Behavior Technician credential offered by the BACB. Enrollees will gain the foundational/fundamental knowledge on subject matter relevant to the profession. While references may be made throughout the training to Registered Behavior Technicians (RBTs) or Behavior Technicians (BTs), to gain industry certification, a more comprehensive program must be completed through enrollment via approved/eligible schools such as MedCerts.

A Video Study Guide for the Pharmacy Technician Certification Exam What you'll learn: By the end of this course, you will be able to utilize the skills you have learned to achieve a job as a pharmacy technician.Read sig codesPerform simple pharmacy mathUnderstand commonly used pharmacy lawBrand and generic equivalents Becoming a pharmacy technician is a simpler path than most students think. While many students are convinced that becoming certified involves months of schooling -currently this is NOT the case. To become a certified pharmacy technician an individual must: 1. Register with the PTCB or ExCPT to take a certification exam. Most states require the PTCB, but the ExCPT is accepted in many states. 2. Study the required material to pass the PTCB or ExCPT examination. (Note: Studying for the exam can be a part of a lengthy/costly college course, but is not required - a simple online video course will be sufficient ) 3. Pass your exam! 4. Register with your respective State Board of Pharmacy. We provide the web URL for all 50 State Boards of Pharmacy to make registering easy! This course is designed to help students learn the concepts needed to become a certified pharmacy technician (C. Ph.T). Many different topics are covered in the course, including pharmacy law, common abbreviations, commonly used calculations, and many other skills used by pharmacy technicians in their day to day tasks. Utilizing the advantages of a self-paced course, student will be able to prepare to take the certification exam needed to work as a pharmacy technician. Included in this course are how-to videos, drugs lists, commonly seen abbreviations, pharmaceutical calculations, sample test questions, and other resources useful in a successful pharmacy career. This course will require additional time and repetition to reinforce skills learned within the included materials. Students are encouraged to take a slow and steady pace in this course - it is designed as a 6-week course but may be longer or shorter depending on the rate of learning by the student.

Quality Technician Essentials: Metrology, Statistical Techniques, and Continuous Improvement for Manufacturing Pros What you'll learn: Quality concepts including customers and suppliers, products and processes, standards, requirements, and specifications, and cost of quality (COQ)Quality tools including the seven basic quality tools, Six Sigma, and Lean ManufacturingGeneral concepts of statistical techniques and calculations.Creating and interpreting attribute and variable control charts.Principles of metrology and calibrations, selection of measurement and test equipment, and control and maintenance of M&TEFundamentals of print reading, inspection concepts, inspection techniques and processes, sampling, and the control of nonconforming materialOverviews of nondestructive testing techniques, destructive testing methods, and a sampling of other test methods.Audit types and terminology, audit components, tools and techniques, audit communication toolsFundamentals of risk management and mitigation Welcome to the Manufacturing Academy's Certified Quality Technician (2026) ... the one course you need to propel your career in quality forward!Are you looking to enhance your skills in calibration, continuous improvement, and analytical methods?Would you like to better understand the range of commonly available testing and inspection methods?Do you want to understand how quality systems and processes function to assure the quality products?Look no further than our comprehensive online course designed specifically for quality professionals like you.Whether you're studying for the ASQ Certified Quality Technician (CQT) exam, seeking to bolster your proficiency in quality assurance, or simply aiming to expand your knowledge base in manufacturing, our Certified Quality Technician (2026) course has what you need!What You'll Learn:Comprehensive coverage of quality principles, tools, and methodologies.In-depth preparation for the ASQ Certified Quality Technician (CQT) exam, if desired.Practical skills and techniques essential for success as a quality technician.Real-world case studies and examples to reinforce learning.Access to industry-leading instructor with extensive experience in quality management.Who Should Enroll:Quality Professionals Seeking Skill Enhancement: Dive deep into quality management techniques and tools to excel in your current role and advance your career.Quality Professionals Preparing for the ASQ CQT Exam: Gain the knowledge and confidence needed to ace the exam and earn your certification.Manufacturing Professionals Eager to Master Quality Practices: Equip yourself with the expertise needed to ensure quality excellence in manufacturing operations.What You Get:Nearly 18 hours of rich video-based instruction on a broad range of quality related topics taught at a level of a quality technician (OVER 140 lectures!!)Full alignment with the American Society for Quality’s (ASQ's) 2024 edition of the Certified Quality Technician (CQT) exam.“Deep dive” learning into each of the following 6 MAJOR SECTIONS:Quality Concepts and ToolsStatistical TechniquesMetrology and CalibrationInspection and TestQuality AuditsRisk ManagementALL NEW MATERIAL in the 2026 edition covering critical topics like:Layered Process AuditingScatter Plots and Correlation5 Why x 3 LayersGage R&RCost of Poor QualityPlus, fully validated Excel Templates for each new topic Instruction from a leading manufacturing quality professional and educator.Over 30 downloadable resources including Excel templates, "cheat sheets", and an assortment of useful diagrams and tables.NOWOVER 30 blog posts addressing course topics but often at "the next level".Mid-term and final "exams" with lots of multiple-choice questions each.LIFETIME ACCESS to all course materials AND all other materials we may add later.A Certificate of Completion with your name, the course's name, and the time duration of the course (useful for fulfilling the need of some CEU requirements)Q&A access through the Udemy platform to a 30+ year manufacturing, quality, engineering, and business professional.What Students Have Said About This Course:"Been looking for something like this for a long time." - Daniel R."Good information, great examples and very through made." - Alex M."I am new to learning about quality and I feel this is super easy to understand, process and use!" - Sarah B."It was a very extensive course with a lot of information. I like the examples and explanations." - Eduardo T."As always a really good course from The Manufacturing Academy and Ray Harkins, I always find that I learn more here at Udemy and Ray Harkins than at other courses that cost x10 the price." - Henrick L.Why Choose the Manufacturing Academy?Flexible online learning format, accessible anytime, anywhere right here on the Udemy platform.Engaging, interactive course content designed for optimal comprehension.Just the right depth of instruction utilizing Bloom's Taxonomy to help assure the success of professionals ready to understand the quality principles and approaches and the technician level.Expert instruction from an industry veteran passionate about your success.Shared learning environment with fellow professionals in the quality and manufacturing fields.Don't miss this opportunity to become a Certified Quality Technician and distinguish yourself in the competitive world of manufacturing. Enroll today and take the first step toward achieving your professional goals!ASQ® is the registered trademark of the American Society for Quality.The Manufacturing Academy is an independent training provider that is neither associated nor affiliated with the ASQ or any other certifying organization.

Prepare to join a group of over 10,000 Samsung Mobile certified repair technicians in the U.S. who have gone through a training certification that equips them with the skills to conduct a mobile repair safely. Samsung has more than 1,000 Authorized Service Centers and service locations which is a care network that 75% of Americans have access to. This is an entry level course that will teach you the basics of Samsung Care that are needed to become a Samsung mobile repair technician or customer care representative.

Discover how to build a cutting-edge integration between SAP Field Service Management and AWS through this exclusive behind-the-scenes conference talk from the AWS PACE team. Explore the architectural decisions, development process, and best practices used to create a scalable, serverless solution that extends SAP FSM with cloud-native AWS services while maintaining SAP's Clean Core principles. Learn how the team leveraged Amazon S3, Lambda, EventBridge, and API Gateway to solve real-world challenges around attachment storage for field service operations. Gain practical insights into clean core extensibility patterns and serverless integration architectures that you can apply to your own projects, whether you're an SAP customer looking to extend FSM capabilities, a solutions architect interested in extensibility patterns, or a developer curious about serverless architectures. Access accompanying resources including detailed blog posts, serverless patterns, and GitHub repositories to implement these solutions in your own environment.