Courses

Service etiquette demonstrates effective interpersonal skills, which can help service professionals make a positive impression and deliver a high standard of service. For financial services, carefully executed etiquette strategies can help financial service professionals to connect with their customers, develop positive relationships, and make a good first impression. More importantly, when dealing with consumer finances, it creates customer trust and confidence. The course endeavours to understand the dimensions of service etiquette and leverage it to increase conversions, improve customer loyalty, trust, and respect.

Explore the vulnerabilities of cloud-based DDoS protection services in this 24-minute Black Hat USA 2013 conference talk by Allison Nixon. Discover fundamental flaws in these services, initially uncovered while investigating malicious websites shielded by Cloudflare. Learn about a new tool called "No Cloud Allowed" that exploits cloud security bypass methods to unmask websites protected by DDoS mitigation. Gain insights into various unmasking techniques and acquire an arsenal of tools to audit your cloud-based DDoS or WAF protection. Understand the implications of these vulnerabilities for a range of cloud-based anti-DDoS and WAF providers, equipping yourself with knowledge to enhance your organization's security posture.

Get started on your LFSA/RHCSA and LFCE/RHCE path. This course you'll dive into learning all about internet architecture and HTTP services. Have you ever thought about how the internet works? And how to set up an Apache web server? In this course, LFCE: Linux Service Management - HTTP Services, you'll be introduced to internet architecture and HTTP services, allowing you to install, configure, and manage HTTP services in Apache. First, you'll learn about the internet's architecture and the domain name system DNS. Next, you'll explore how to install and configure Apache. Then once Apache is installed, you'll discover how to secure it with server certificates and access controls. Finally, you'll learn how to configure Apache logging. By the end of this course, you'll have the necessary skills and knowledge to install and configure HTTP services with Apache.

Dive into an extensive 8-hour video course on Amazon Web Services (AWS), exploring its diverse range of cloud computing services. Learn about AWS core service domains, compute services like EC2 and Lambda, storage solutions including S3 and Glacier, networking tools such as VPC and Route 53, DevOps services, machine learning capabilities with SageMaker and Rekognition, security features, management tools, and database services. Gain comprehensive knowledge to leverage AWS for business operations, understand career opportunities in cloud computing, and master data-driven decision-making across various sectors.

This episode of "Streaming for Impact" features Todd Smitala, Technology Solutions Architect at the Association of Professional Flight Attendants (APFA), sharing how real-time data streaming transformed their systems to support 27,000 union members. Discover how APFA overcame challenges with crumbling legacy infrastructure during a critical high-volume union vote by implementing Apache Kafka® on Confluent Cloud. Learn about the technical decisions and leadership alignment that enabled a more reliable, scalable system ensuring every vote counted. The 38-minute discussion covers how to solve high-stakes challenges with real-time infrastructure, modernize under pressure, bring leadership on board, and frame cost, reliability, and system ownership to drive successful change. Todd brings unique perspective from his 10 years as a flight attendant and 20 years in IT. The episode includes segments on empowering members through data streaming, creating a shared vision, implementation tools and tactics, improving data streaming adoption, plus additional features like Meme of the Week, Quick Bytes, and key takeaways.

Azure lets you create applications composed of various components: website front-ends, back-end services, and triggered functions that perform compute-on-demand services. Azure also includes various communication strategies to let these various components pass data to each other. In this course, you will learn how to leverage these communication services to create scalable, efficient solutions out of testable components. This course will help you prepare for the Microsoft Certified: Azure Developer Associate certification. This course is part of a Specialization intended for developers who want to demonstrate their expertise in all phases of cloud development from requirements, definition, and design; to development, deployment, and maintenance; to performance tuning and monitoring. It is ideal for anyone interested in preparing for the AZ-204: Developing Solutions for Microsoft Azure exam. This is the second course in a program of 8 courses to help prepare you to take the exam. Each course teaches you the concepts and skills that are measured by the exam. By the end of this Professional Certificate program, you will be ready to take and sign-up for the Exam AZ-204: Developing Solutions for Microsoft Azure.

With this advanced Linux course, you'll learn email architectures and explore installing Postfix, common SMTP scenarios, and provide clients email access to IMAP. Take your Linux sysadmin skills to the next level and get started on your LFSA/RHCSA or LFCE/RHCE path. In this course, LFCE: Linux Service Management - Advanced Email Services, you will dive into learning about SMTP services so you can provide a reliable and secure messaging platform for your systems. First, you will learn common email architectures. Next, you will discover how to implement email services with Postfix, a common email server. Finally, you will explore common mail scenarios, including how to secure email relay services and provide client’s access to email with IMAP. When you’re finished with this course, you will have the skills and knowledge of email services needed to enable messaging in your Linux based environment.

Gain comprehensive knowledge of oxy fuel cutting in this 45-minute video tutorial. Learn how to set up and break down your rig, choose appropriate cutting tips, set pressures, and master cutting techniques for more consistent results. Explore advanced topics such as scarfing and using rosebud tips. Discover valuable hacks and tips to improve your oxy fuel cutting skills, whether you're a student, inexperienced welder, or looking to enhance your craft. Follow along with a detailed syllabus covering everything from equipment setup to specialized techniques, ensuring a thorough understanding of this essential welding process.

Explore the Kubernetes Service Catalog Project in this informative conference talk. Learn how Service Catalog enables provisioning cloud services directly from native Kubernetes tooling, regardless of hosting location. Discover the Open Service Broker API's role in allowing app developers to utilize third-party services within Kubernetes applications. Follow a demonstration of database provisioning through Service Catalog and its connection to a cluster-running application. Gain insights into recent developments and future plans for Service Catalog. Understand key concepts such as Services, Marketplaces, Service Brokers, and the Open Service API. Delve into the Service Catalog workflow, SIG updates, and upcoming improvements. Perfect for potential contributors seeking an introduction to the project and an opportunity to meet maintainers.

Introduction to Teams meetings and callingAfter completion of this module, you are able to: Differentiate between different meeting and events types in Teams. Identify Teams Phone scenarios and PSTN options. Identify usage scenarios for auto attendants and call queues. Plan for meeting rooms and shared spaces with Microsoft Teams Rooms and other devices. Plan for Microsoft 365 Copilot in Teams Learn how to manage and configure meetings and events with Microsoft Teams, including town halls, webinars, and audio conferencing.By the end of this module, you will be able to: Describe meetings and events in Microsoft Teams. Manage audio conferencing policies and settings. Manage meeting policies and settings. Manage webinars, town halls, and virtual appointments. Configure Teams policies and settings for Microsoft 365 Copilot. Plan for Microsoft Teams Rooms and shared meeting spacesUpon completion of this module, you'll be able to: Select the most suitable Teams Rooms configuration for your organization. Plan and design modern, intelligent workspaces that foster collaboration. Choose the appropriate licenses and devices based on your organizational needs. Integrate third-party meeting services for a seamless hybrid work experience. Manage and monitor Teams Rooms devices effectively to ensure optimal performance. Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to provision and manage devices, and associated device accounts.At the end of this module, you'll be able to: Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services. Differentiate between the different options for deployment and management of devices. Deploy Teams phones and Teams displays. Configure Teams Phone for Microsoft Teams Rooms. Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal. Learn about Microsoft Teams Phone and what is needed to make and receive phone calls, plan for Teams Phone devices, features, and cloud voicemail.At the end of this module, you'll be able to: Plan for a basic Teams Phone deployment. Plan for advanced Teams Phone calling options. Plan for Teams phones and devices. Teams Phone requires some configuration before users can make calls, receive calls, and use all the features. Microsoft Calling plans or Operator Connect for your PSTN must be configured before phone numbers can be assigned to users.At the end of this module, you'll be able to: Configure emergency calling addresses Manage Microsoft Calling Plan numbers Setup and manage Operator Connect and Teams Phone Mobile Understand Teams Phone policies and configuration options Ongoing management is required as new employees start, or if their needs change. Learn how to manage voice user configuration, including enabling voice services and adjusting voice configuration.After completing this module, you'll be able to: Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant. Enable users for Direct Routing. Manage per-user options for Teams Phone. Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they're connected your agents as quickly as possible. You'll also learn how to set up auto attendants and call queues.At the end of this module, you'll be able to: Describe the differences between auto attendants and call queues. Design an auto attendant to gather information from callers. Explain how to set up auto attendants to implement your plan. Demonstrate how to plan call queues to manage many callers. Describe how to configure call queues to alert agents and route calls. Explain how to plan licensing for auto attendants and call queues. Learn about the troubleshooting approaches for audio, video, and client issues in Teams, including collecting appropriate logs and identifying problems with different reports and dashboards.By the end of this module, you'll be able to: Describe key aspects of Teams troubleshooting. Identify call quality issues with call analytics. Identify call quality issues with Call Quality Dashboard. Identify call quality issues with the Direct Routing Health Dashboard.

AWS Managed Services (AMS) Self-Service Reporting collects data from various AWS services and provides you with reports on AMS patch, backup, billing, and incident management services. AMS Senior Cloud Service Delivery Manager Jeremy Tennant addresses the challenges that AMS Self-Service Reporting solves, how you can integrate your business intelligence tools with Self-Service Reporting, and provides a demonstration of the service in the AMS Console. Course level: Fundamental Duration: 10 minutes Activities This course includes presentations. Course objectives In this course, you will: Understand how AMS Self-Service Reporting helps create a complete picture of your data. Understand how AMS Self-Service Reporting fills in gaps in your data sets in real time, allowing you access to reporting outside of your AMS Monthly Business Review. Understand how to integrate the data provided by AMS Self-Service Reporting with your organizations business intelligence tools. Understand how to integrate the data provided by AMS Self-Service Reporting with your organizations business intelligence tools. Intended audience This course is intended for: AMS Customers Prerequisites We recommend that attendees of this course have: A fundamental understanding of AWS services. Course outline Module 1: How to Use This Course Module 2: AMS Self-Service Reporting Module 3: Feedback

Azure lets you create applications composed of various components: website front-ends, back-end services, and triggered functions that perform compute-on-demand services. Azure also includes various communication strategies to let these various components pass data to each other. In this course, you will learn how to leverage these communication services to create scalable, efficient solutions out of testable components. This course will help you prepare for the Microsoft Certified: Azure Developer Associate certification. This course is part of a Specialization intended for developers who want to demonstrate their expertise in all phases of cloud development from requirements, definition, and design; to development, deployment, and maintenance; to performance tuning and monitoring. It is ideal for anyone interested in preparing for the AZ-204: Developing Solutions for Microsoft Azure exam. This is the second course in a program of 8 courses to help prepare you to take the exam. Each course teaches you the concepts and skills that are measured by the exam. By the end of this Professional Certificate program, you will be ready to take and sign-up for the Exam AZ-204: Developing Solutions for Microsoft Azure.

Manage, track, and automate customer interactions with Financial Services CloudLearn how the insurance platform can help deliver connected customer experiences.Deliver connected customer experiences with the insurance platform.Optimize your Insurance for Financial Services Cloud setup with advanced configurations.Use the insurance data model to plan, manage, and track your insurance business.

In today’s fast-paced world, the ability to communicate using real-time IP voice and video technology is a business necessity. In Deploying Cisco Enterprise Voicemail with Unity Express and MediaSense Server, you'll learn how to configure and deploy voicemail, auto attendant, and video greetings using Cisco Unity Express and Cisco MediaSense. First, you'll see how to configure Cisco MediaSense server to work with Cisco Unity Connection to provide video voicemail greetings. Next, you’ll explore how to deploy IP SCCP phones using router-based Cisco Communications Manager Express and then how to configure Cisco Unity Express to provide voicemail services to end users. Finally, you’ll delve into creating auto attendant scripts that allow callers to locate people in your organization without talking to a receptionist, as well as troubleshooting Message Waiting Indicators (MWIs). When you’re finished with this course, you’ll have the skills and knowledge needed to deploy and manage a Cisco Unity Express voicemail solution.

Learn how to manage and configure meetings and events with Microsoft Teams, including town halls, webinars, and audio conferencing.By the end of this module, you will be able to: Describe meetings and events in Microsoft Teams. Manage audio conferencing policies and settings. Manage meeting policies and settings. Manage webinars, town halls, and virtual appointments. Configure Teams policies and settings for Microsoft 365 Copilot. In this module, you'll practice how to meet specific business policies by creating relevant policies to disable GIFs, enable the lobby for all external users and disable desktop sharing remote control.In this guided project, you'll: Create a security group Create and assign a messaging policy in the Teams admin center Create a meeting policy in Teams admin center and assign it with PowerShell Ongoing management is required as new employees start, or if their needs change. Learn how to manage voice user configuration, including enabling voice services and adjusting voice configuration.After completing this module, you'll be able to: Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant. Enable users for Direct Routing. Manage per-user options for Teams Phone. Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they're connected your agents as quickly as possible. You'll also learn how to set up auto attendants and call queues.At the end of this module, you'll be able to: Describe the differences between auto attendants and call queues. Design an auto attendant to gather information from callers. Explain how to set up auto attendants to implement your plan. Demonstrate how to plan call queues to manage many callers. Describe how to configure call queues to alert agents and route calls. Explain how to plan licensing for auto attendants and call queues. Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to provision and manage devices, and associated device accounts.At the end of this module, you'll be able to: Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services. Differentiate between the different options for deployment and management of devices. Deploy Teams phones and Teams displays. Configure Teams Phone for Microsoft Teams Rooms. Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal. In this module, you'll prepare your Microsoft 365 developer tenant to be ready for the usage of Microsoft Teams Rooms. You'll create the tenant from scratch, change security related settings, and prepare Microsoft Teams Rooms specific tasks.In this guided project, you'll: Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment Create dynamic groups following best practice Disable multi-factor authentication for Microsoft Teams Rooms resource accounts Configure room mailbox properties Troubleshooting is an important task that includes troubleshooting of phone number assignment, call failure and quality issues, client issues, and device issues. Call Analytics, Call Quality Dashboard, and the Teams Rooms Pro portal are also covered for monitoring, reporting, and troubleshooting.At the end of this module, you'll be able to: Diagnose and troubleshoot phone number assignment Diagnose and troubleshoot Microsoft Teams client issues Diagnose and troubleshoot call failures and quality issues Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD) Diagnose and troubleshoot Direct Routing issues Troubleshoot and monitor Teams devices using the Teams Rooms Pro portal Bring-your-own-device (BYOD) spaces and bookable desks are essential for a hybrid workspace. Learn how to configure buildings and floors, set up desk pools, and enable desk booking in Microsoft Places.By the end of this module, you'll be able to: Configure and manage BYOD rooms and bookable desks, including resource account setup and peripheral association. Configure Microsoft Places buildings, floors, and sections hierarchy for structured workspace management. Configure bookable desks and desk pools for Microsoft Places and Teams, including booking policies and metadata. Manage and optimize BYOD rooms using the Microsoft Teams Rooms Pro Management portal, including usage analytics and device health.

This is a self-paced lab that takes place in the Google Cloud console. Learn how to run distributed services on multiple Google Kubernetes Engine (GKE) clusters in Google Cloud using Multi Cluster Ingress and GKE Service Mesh

Explore the intersection of service design, front-end interaction, and government digital services in this insightful conference talk from CSS Day 2022. Gain a fresh perspective on how democratic principles and user research should complement each other in designing government services. Follow along as Maike Klip, a seasoned service design researcher, shares her decade-long experience working with governmental organizations and her personal journey tracking digital interactions with the government. Discover how this experience reshaped her views on service design and learn why working in design might be more political than being a member of parliament. Walk away with a new understanding of the complex world of digital governmental services and the crucial role of front-end interaction in service design.

Learn to build a complete e-commerce recommendation system using Kumo AI's Graph Neural Network service in this comprehensive 55-minute tutorial. Discover how to leverage Kumo AI to abstract away the complexity of building GNNs for predictive analytics, transforming what typically takes months of data wrangling and model training into a streamlined process. Work with real H&M transaction data containing 33 million records to create a recommendation engine capable of predicting customer lifetime value for 30-day periods, generating personalized product recommendations, and forecasting purchase behavior to identify active customers. Master the setup and configuration of Kumo AI, explore data connectors and BigQuery integration, understand graph construction principles, and utilize Predictive Query Language (PQL) for advanced analytics. Gain hands-on experience with personalized recommendation algorithms, purchase volume prediction models, and practical implementation strategies for deploying machine learning solutions in production environments.

Blueprinting is the trojan horses of methods to help open the mindset of service design thinking and doing within organizations. In this course, Service Design Service Blueprints, you’ll learn to how to complete a blueprint with confidence. First, you’ll explore how to complete a journey map.. Next, you’ll discover how to map the interactions that are happen in the backstage to serve the frontstage. Finally, you’ll learn how to complete a blueprint.. When you’re finished with this course, you’ll have the skills and knowledge of a service designer needed to conduct and complete the creation of service blueprints.

Watch a 20-minute conference talk from fwd:cloudsec where Senior Security Researcher Liv Matan explores the hidden security implications of cloud service orchestration. Discover how a single click in cloud platforms like GCP can trigger multiple interconnected services, creating potential security vulnerabilities. Learn about a novel privilege escalation vulnerability uncovered in GCP's cloud functions deployment flow that allowed code execution as the default Cloud Build service account. Understand the broader security implications of cross-service dependencies in cloud architectures, and gain insights into tools and techniques for uncovering hidden APIs and potential attack vectors. Explore real-world examples demonstrating how treating cloud services as black boxes can lead to security risks, and learn practical approaches to understanding and securing multi-service deployments in cloud environments.