Courses

Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job What you'll learn: Understand how computer works from a hardware & software perspectiveHave a good knowledge about networking, DNS & DHCP mainlyUnderstand how printers worksEnhance their knowledge & skills in help desk with extra tips & hints Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let’s see Because when you want to become an IT specialist, you have to start from the basics, you need to master computers & everything related to that, how they work, how to install operating systems like Windows on machines, how they communicate, how to manage them, and of course troubleshooting all that, that's from a hardware point of view, while taking into consideration the need to learn how users are managed through network, how you can manage users accounts permissions, passwords, access, all through Active Directory. These are part of the stuff that we will discuss here in our course, we will discuss printers, networks, and some other important stuff, where we will guarantee that the information & examples provided here will maximize your learning experience to the max., so in the next time you are in an interview for a help desk position, you will be more confident about your technical background as you will have a solid understanding from applying what you will learn here. The instructors' experiences sum up to more than 15 years in total in this field, so you will not get theoretical information, but a practical one! We structured the course from the most basic knowledge required, Installing, and see how we can install Windows on a machine, as most operating systems follow the same steps, we will use Windows 10 as a standard, and once we complete installation, we will prepare the machine for the user. The second section talks about networking, we will discuss DHCP & DNS, troubleshoot some network related issues, and master the most useful & needed commands in CMD that help you troubleshoot connectivity problems. After that, we will move to discuss hardware, and mainly printers; types, terminologies, drivers’ installation, and of course basic troubleshooting to see how you can solve some problems when they occur. The forth section will be a quick but very important one, which covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users. Next, we will see two tools and two websites that will help you a lot in doing some tasks faster, easier, and more professionally The last section will be about hardware as well, the first hardware section was about printers, and this one will be about PC, we will we will uncover the PC from inside and see how it works, what parts are there, some troubleshooting basics that you must know, and we will also talk about hardware upgrade. As more than 90% of the course contents are practical demonstration, and in order to maximize your learning experience outcomes, we highly encourage you to have a test PC in order to apply and practice everything we will see here. Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let’s begin the journey.

Explore the wide variety of roles, systems, responsibilities, and certifications available to start pursuing a career in technical support.

Are you someone who uses Commvault® software and need to learn more about CommCell® components? If so then this course is for you! First, you will dive into a comprehensive review of Commvault® software design and methodologies. Then, you will explore components including the CommServe ® server, MediaAgents, Clients, and Storage Policies. Finally you will learn about the navigation and customization of the CommCell® console, backup and recovery processes, how to run and schedule jobs, view job histories, and various methods to recover data.

Must know skills for Helpdesk and Service Desk Professionals!! What you'll learn: Further understanding on key IT technologiesBasics around Windows 10 administration and supportIT Hardware overview and troubleshootingActive Directory and how to use itBasics on what Servers areand much much more!! In this course we will cover a number of technology items, focusing on the Help Desk Professional. If you are new to IT, or have been in technology for sometime, this course will give you the foundation that you need to either get that IT job, get promoted, or improve your existing tech skillset. This course will give you the essential and foundational technical skills for those who currently work in technology, as well as those who want to get into the IT industry. In this course we’ll provide you with -Further understanding on key IT technologiesBasics around Windows 10 administration, troubleshooting and supportIT Hardware overview, setup and troubleshootingAD (Active Directory) and how to use ADAn overview of DHCP?Basics on what Servers are Do I need to be an expert?No, this course is designed for people who are excited about technology and may be either working in technology or looking at getting into IT. It’ll provide a list of key skills for anyone aspiring to work in technology, and improve providing an overview of core system and network technologies. Why this course?This course will be easy to understand, and give you an overview of the necessary IT skills you need to know. You’ll soon start to see why so many people love working in Technology. I love it, and hope that you do also!!Of course this is only the beginning of your learning journey. Continuing to improve on your tech skills more and more will help you in being a highly skilled IT professional!

Gain comprehensive Active Directory skills essential for help desk and IT support roles through this extensive 13-hour training program. Explore fundamental concepts, including the differences between workgroups and domains, and learn how to set up and manage Active Directory in various environments, including Azure. Master crucial tools like Remote Server Administration Tools (RSAT) and discover effective scripting techniques for streamlined administration. Delve into Group Policy management and understand its importance in IT support jobs. Acquire practical knowledge on resume building and interview preparation specific to entry-level help desk positions. Benefit from live training sessions, hands-on exercises, and expert guidance to enhance your Active Directory proficiency and boost your career prospects in IT support and systems administration.

Applies to ANY system | Build Strong Processes | Support Your Team | Streamline Operations | Hands-On Experience What you'll learn: Understand your customers needs and design an intake process to support themDesign processes to support a successful ticketing systems or help deskUse queues in Jira to allow Agents to focus on which tickets need workDiscover ways to support your ticketing Agents so they can become more effective at resolving issuesUse ticket deflection techniques to reduce the overall number of tickets entering your systemGet and setup a free Jira Service Management help desk Welcome to my comprehensive course on Ticketing Systems and Help Desk Fundamentals! No prior knowledge is necessary - I'll show you everything you need to know.Whether you're just starting out or have years of experience in the IT help desk field, I've designed this course to equip you with the foundational knowledge required to not only establish but also effectively manage a thriving ticketing system. The concepts and ideas you learn can be applied to any ticketing system. To help ensure you get hands-on experience Ihave also included hands-on lectures in Jira Service Management (a very common system), as well as instructions on how to setup a free version that you can learn with. The course is designed around several sections, including:Planning - How to set up your system, and team, for success, including:Knowing your audience - Understanding WHOuses your system is critical to setting up a successful system as different groups have different needsTeam Structure - How to structure a support team to handle issuesCommunication Strategy - Building a solid community strategy helps ensure everyone knows what is going on Processes - The mechanics of a help desk, includingTriage - Reviewing a ticket when it first enters your system to ensure it's ready for workEscalations - What to do if a ticket needs more enhanced supportResolving Tickets - Once the work is done, what's next? Reporting - Understanding what has happened helps you improveBasic Reports - Become familiar with some basic reports that help manage your systemService Level Agreements (SLA) - These agreements help set expectations and ensure levels of serviceAnd more! What You'll Gain:A solid understanding of the importance of tailoring your approach to your specific audience.I'll guide you through the vital role that Service Level Agreements (SLAs) play in managing customer expectations and optimizing team performance.Strategies to empower and support your ticketing agents, enabling them to thriveHow continuous improvement helps your operations become strongerGuidelines on establishing effective ticket escalation paths for the benefit of both customers and agents.Who Should Enroll:If you're an aspiring help desk professional looking for your first taste of the industry, this course is for you.If you're an inquisitive individual eager to grasp the core principles that drive help desk operations, you're in the right place.If you're a current ticketing system user intrigued by the underlying concepts and best practices, you'll find valuable insights here.If you interact with various ticketing systems and want to demystify their workings, this course will be enlightening. My course goes beyond theory; it includes hands-on activities that will familiarize you with a widely-used ticketing system, Jira Service Management. You'll learn how to set up a help desk portal, configure request types, create efficient agent queues, and monitor SLAs, among other valuable skills.Don't miss this opportunity to acquire a solid understanding of ticketing system and help desk fundamentals. Join me today to enhance your knowledge and unlock new career opportunities!

Get the full information needed to be able to become a Wireless Technician What you'll learn: Understand the foundation theory of the Wireless LANBe able to configure and install a Wireless access pointGet prepared to the CWNP Certified Wireless Technician exam (CWT)Know which WLAN should you configure and how DISCLAIMER:This course is not officially sponsored by CWNP and not an authorized course by CWNP. We are neither affiliated with nor endorsed by CWNP. We respect the Trademarks of the mentioned company and institution. Hello,You are looking to this page because you are interested to become a Wireless Technician. Being a wireless technician nowadays is very required specially that all the networks need to have wireless enabled. However, if the wireless is deployed by unexperienced engineers, then this can cause a lot of issue as for the security, installation, frequency interference, and so on. For this, it is always required that the person who is installing the Wireless LAN to be an experienced one and to know what he is doing.In this course, Iwill prepare you to become ready to be a wireless technician. You will have to understand a lot of theory in wireless so when you will get a project to do a wireless installation then you know what you are doing.Also, I will be showing in this course many practical work. For instance, we are going to configure an Wireless Access Point Router from scratch so we have the wireless up and running, then to test if it is going to work.If you have taken previsouly the course Wireless Specialist, then you may see that some of the lectures are the same and that's because the 2 courses have a lot of matched topics.Finally, if you want to be read to be a Wireless Technician, all you need to do is to join this course and I will help you with your path.

Know all about Healthcare IT What you'll learn: This course ensures IT professionals have the knowledge and skills needed to succeed in installing, managing and troubleshooting IT systems in medical and clinical settings.Healthcare IT technicians are essential in maintaining a high quality of care to patients in hospitals. As an IT professional working at a hospital, it’s easy to get overwhelmed with unfamiliar medical terminology and patient confidentiality requirements. CompTIA’s Healthcare IT Technician course dives into the hospital-based IT systems and focuses on the medical jargon you’ll be working with. CompTIA Healthcare IT Technician puts you in a high-growth job market. Employment of health IT professionals is expected to increase by 20 percent through 2018, according to the Bureau of Labor Statistics. The U.S. government estimates that we will need more than 50,000 health IT workers to help medical providers with electronic medical records. Help desk technicians in healthcare environments earn $40,000 per year on average. The average annual salary for an implementation support specialist, an IT professional able to implement, deploy and support healthcare IT systems, is $71,000. **This course is only for knowledge, not attached to any certification exam.**

Learn How to Create, Update and Resolve the Tickets for EUC Support in Level1 using JIRA and Manage Engine. What you'll learn: Associates will Learn all about creating the tickets properly for the EUC Support.Associates will Learn all about Updating the tickets properly for the EUC Support.Associates will Learn all about Managing the tickets properly for the EUC Support.Understand the Ticket Lifecycle and Workflow as per the ITIL Framework. In this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization. This course will be beneficial for the Freshers and Associates who is joining as L1 Support for any organization. This E-learning explains the Life cycle of the ticket and what is required from Support person at each level. Properly updating and managing the Support ticket will increase the Customer Satisfaction and help the analyst to demonstrate their skills in Handling the End User Support tickets. Course Content :Introduction to Ticketing Tool for L1 IT SupportTicket Life Cycle ManagementJIRA Service ManagementJIRA Incident Ticket CreationJIRA Service Request CreationIncident Ticket Creation - Manage EngineService Request Creation - Manage Engine In this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization. This course will be beneficial for the Freshers and Associates who is joining as L1 Support for any organization. This E-learning explains the Life cycle of the ticket and what is required from Support person at each level. Properly updating and managing the Support ticket will increase the Customer Satisfaction and help the analyst to demonstrate their skills in Handling the End User Support tickets. A helpdesk ticketing system collects, organizes, and tracks all of your customer support queries from various channels and manages them from one place. With their ability to streamline processes, organize information, and simplify interactions, helpdesks prevent important requests from slipping through the cracks

In this foundational Pharmacy Technician Career Training Specialization, students will take four courses to master the fundamentals of a career in pharmacy. The first two courses teach how to communicate and engage professionally in any healthcare setting and the necessary knowledge of human anatomy and physiology required for any medical role. Next, students dive into two pharmacy-related courses - Pharmacy Technician Essentials and Pharmacy Dosages & Prescriptions Essentials - to round out their entry-level pharmacy education. IMPORTANT: This specialization is not designed to prepare students for national certification. Enrollees will gain the foundational/fundamental knowledge on subject matter relevant to the profession. However, to gain industry certification, a more comprehensive program must be completed through enrollment via approved/eligible schools such as MedCerts.

This intermediate specialization equips pharmacy technicians with a comprehensive skill set, encompassing legal compliance, safety protocols, medication optimization strategies, specialized compounding techniques, and effective communication in pharmacy settings. Students gain expertise in navigating pharmacy law, emergency preparedness, ensuring medication safety, mastering syringe use, and compounding medications. Additionally, students are taught how to foster empathetic patient interactions, facilitating a well-rounded and competent approach to a pharmaceutical career. IMPORTANT: This specialization is not designed to prepare students for national certification. Enrollees will gain the foundational/fundamental knowledge on subject matter relevant to the profession. However, to gain industry certification, a more comprehensive program must be completed through enrollment via approved/eligible schools such as MedCerts.

The Pharmacy Technician Essentials course provides an in-depth look at what a career in a pharmacy will look like. Through several lessons, students learn the ins and outs of a pharmacy setting and the meaning of the terminology used daily within a pharmacy environment. This course also provides a deep dive into the purpose of the top 200 most commonly prescribed medications and drug routes and formulations. Students will be able to demonstrate correct processing of medication orders, preparation, storage, and distribution of medications, by the end of the course. On top of knowing the medications being prescribed, students must also learn how to use pharmacy equipment, including management software and reading of prescriptions. At the completion of this course, students should have a solid understanding of what their day-to-day tasks will be within a pharmacy environment and how to use the necessary tools to excel in their new career. Course objectives include: - Identify the primary functions of different pharmacy organizations - Discuss the different roles of the pharmacy technician - Describe the common drugs and their uses, drug routes and formulations, and factor affecting drug activity - Understand pharmacy management software, as well as reading and interpreting prescriptions

Prepare for a successful career in IT with the CompTIA A+ Core 1 (220-1101) Complete Video Course, expertly designed to help you master essential computer hardware, networking, mobile devices, virtualization, cloud computing, and troubleshooting skills. Through engaging, hands-on demonstrations and real-world scenarios, you’ll gain practical experience configuring, maintaining, and repairing PCs, laptops, mobile devices, and networks—skills that are critical for passing the CompTIA A+ Core 1 exam and excelling as a PC support specialist, help desk analyst, or IT technician. Whether you’re new to computers or looking to advance your technical expertise, this course provides the comprehensive knowledge and confidence needed to solve complex IT problems and stand out in today’s competitive job market.

IT help desk specialists need technical knowledge and strong customer service skills to be able to successfully resolve issues. Improve how you perform system administration and maintenance while also enhancing your skills in communication, time management, conflict resolution, and teamwork.Advance your skills in resolving hardware and software issues.Learn how to prepare for certification.Enhance your communication skills for successful interactions.

Help desk specialists need technical knowledge and strong customer service skills to successfully resolve issues and communicate with customers. Advance your knowledge of hardware and software administration and troubleshooting, plus strengthen your skills in communication and conflict resolution.Build your communication skills for successful interactions.Learn how to resolve hardware and software issues.Discover how to communicate with upset customers.

Master the Help desk position by working smarter and boost your career opportunities What you'll learn: Computer skills to help you break into the IT worldHow to quickly diagnose computer-related issues and the steps to take to resolve problemsHow to communicate with users and provide the best IT experienceUnderstand the functions of computer hardware and navigate WindowsServer Hardware and SoftwareNetworking: IP's, DNS, DHCP, and Command Prompt tools Help Desk Professional is your guide to breaking into the ITworld. We cover the basics of computing to intermediate/advanced tools without a bunch of useless information. The 5 hours of Help Desk Professional will bring you new and exciting information that you'll be able to apply during interviews and in the workplace. What sets Help Desk Professional apart from competing courses is the use of real-life examples. I have personally selected actual tickets that my team has worked on in the past to bring you the best representation of workplace interactions. Things we will cover in this course:Setting up a Windows 10 environmentHow to work your way around WindowsPrinter TroubleshootingNetworking BasicsServer HardwareServer 2016 Operating SystemVirtual EnvironmentsActive DirectoryGroup PolicyTroubleshooting Please join me in this technological journey; I'll be available to assist you with anything you need along the way. I'm confident this course will increase your knowledge and improve your tech confidence. It's time to take your skills to the next level. What are you waiting for?

Watch a technical demonstration from Networking Field Day 36 that showcases how PathSolutions TotalView platform streamlines network troubleshooting processes for help desk teams. Learn from CTO and Founder Tim Titus as he demonstrates the platform's capabilities to quickly identify and visualize network errors, providing actionable insights that significantly reduce trouble ticket resolution times. Discover practical examples of how the system conceptualizes complex network issues into easily understandable information, enabling more efficient problem-solving workflows for IT support staff.

Get the skills you need to pursue an entry-level position as an IT help desk technician What you'll learn: Get the skills you need to pursue an entry-level position as an IT help desk technician Kickstart your career in IT Support and Help Desk with this practical, hands-on course designed for beginners and aspiring IT professionals. Whether you’re looking to land your first entry-level IT job or enhance your technical support skills, this course provides the essential foundation you need to succeed.You’ll gain real-world knowledge of software installation, networking, system configuration, and troubleshooting — the core skills every IT Help Desk Technician must master. Learn how to install and remove software applications, join computers to a domain, manage workgroups, and perform key networking tasks using the command line. You’ll also understand how to deliver excellent customer service in technical environments, a critical part of any IT support role.Through step-by-step demo labs, you’ll gain hands-on experience with:Dual boot setup: Ubuntu and Windows 10Essential Ubuntu 18 commandsInstalling and configuring the LAMP stack (Linux, Apache, MySQL, PHP)Common and advanced Linux commands for real-world tasksBy the end of this course, you’ll be confident in your ability to handle day-to-day IT support operations, assist users effectively, and troubleshoot common technical issues. This course is your gateway to roles like IT Help Desk Technician, Technical Support Specialist, or System Administrator Assistant.Enroll now and start building your career in IT Support, Help Desk, and Linux System Administration today!

The Behavior Technician specialization provides foundational knowledge in behavior analysis and practical strategies for supporting individuals with developmental and behavioral challenges. Participants will gain hands-on skills in behavior acquisition techniques, functional assessment, verbal operant instruction, and both antecedent and consequence-based interventions. By the end of the program, learners will be able to implement structured teaching methods, identify functions of behavior, apply behavior intervention strategies, and support communication development through mand, tact, and intraverbal training. IMPORTANT: This specialization is not designed to prepare students for national certification, such as the Registered Behavior Technician credential offered by the BACB. Enrollees will gain the foundational/fundamental knowledge on subject matter relevant to the profession. While references may be made throughout the training to Registered Behavior Technicians (RBTs) or Behavior Technicians (BTs), to gain industry certification, a more comprehensive program must be completed through enrollment via approved/eligible schools such as MedCerts.

A Video Study Guide for the Pharmacy Technician Certification Exam What you'll learn: By the end of this course, you will be able to utilize the skills you have learned to achieve a job as a pharmacy technician.Read sig codesPerform simple pharmacy mathUnderstand commonly used pharmacy lawBrand and generic equivalents Becoming a pharmacy technician is a simpler path than most students think. While many students are convinced that becoming certified involves months of schooling -currently this is NOT the case. To become a certified pharmacy technician an individual must: 1. Register with the PTCB or ExCPT to take a certification exam. Most states require the PTCB, but the ExCPT is accepted in many states. 2. Study the required material to pass the PTCB or ExCPT examination. (Note: Studying for the exam can be a part of a lengthy/costly college course, but is not required - a simple online video course will be sufficient ) 3. Pass your exam! 4. Register with your respective State Board of Pharmacy. We provide the web URL for all 50 State Boards of Pharmacy to make registering easy! This course is designed to help students learn the concepts needed to become a certified pharmacy technician (C. Ph.T). Many different topics are covered in the course, including pharmacy law, common abbreviations, commonly used calculations, and many other skills used by pharmacy technicians in their day to day tasks. Utilizing the advantages of a self-paced course, student will be able to prepare to take the certification exam needed to work as a pharmacy technician. Included in this course are how-to videos, drugs lists, commonly seen abbreviations, pharmaceutical calculations, sample test questions, and other resources useful in a successful pharmacy career. This course will require additional time and repetition to reinforce skills learned within the included materials. Students are encouraged to take a slow and steady pace in this course - it is designed as a 6-week course but may be longer or shorter depending on the rate of learning by the student.