Courses

Learn what a hotel is, how it operates and become a better hotel manager What you'll learn: What is a hotelWhat rooms does a hotel offerHow to classify a hotelBasic terminologyBasic understanding of ratiosThe history of the hotel industryThe future of the hotel industryThe different jobs and positionsWhat a hotel chain isWhat a brand isHotel affiliation Welcome to this hospitality course.This course 'Hotel management for beginners' is based towards students who are new to the hospitality industry and want to learn more about what life is like working in a hotel. If you have little to no experience in hospitality and want to start your career in a hotel or if you are thinking about opening a hotel or bed and breakfast yourself, then this course is for you.Together we will discuss all the basics of managing a hotel. By the end of this course you will have a solid foundation and basic understanding of what a hotel is, what a hotel brand is, what a good hotel manager needs to know and how hotels are classified. Ever wondered what sets a 5-star hotel apart from a 4-star hotel and how a hotel receives it stars?We will also cover the different hotel departments and the people that run these departments. To make sure you are somewhat up to speed we will cover the most common and useful terminology. When you've finished this course you will understand the different key performance indicators, such as the Average room rate, the Revenue per available room, the hotel occupancy and many more.So jumpstart your hotel manager career today!

Learn how to become a better hotel manager by understanding how the rooms division operates What you'll learn: RevPARARRPricing a roomDistribution channelsHousekeepingFront OfficeScheduling staffReservationsOutsourcingBasics overbooking managementBasics marketing strategyBasics revenue management This course 'Hotel management 102 the rooms division' is based towards students who are new to the hospitality industry.If you have little to no experience in hospitality and want to start your career in a hotel or if you think about opening a hotel yourself, then this course is for you.Together we will discuss all the basics of managing the rooms division. By the end of this course you will have a solid foundation and basic understanding of; what a room division is, what a jobs there are in this department, how to schedule staff, how to set a price and how to look at the most important kpi.When you've finished this course you'll be able to calculate a room rate, schedule staff, analyze a hotel's performance based on kpi and understand different types of room status and their rates.So jumpstart your hotel manager career today!

Become a better hotel manager and learn how the food and beverage department works What you'll learn: Calculating food costCalculating beverage costCalculating RevPASHJob structuresRestaurant star classificationsThe banqueting departementThe room serviceThe mini barThe bar This course, 'The food and beverage department' is based towards students who are new to the hospitality and restaurant industry.If you have little to no experience in restaurant management and want to start your career in a hotel or more specifically in the f&b department, or if you think about opening a hotel or restaurant yourself, then this course is for you.Together we will discuss all the basics of the food and beverage department in a hotel. By the end of this course you will have a solid foundation and basic understanding of; what a food and beverage department is, what outlets there are, what a good f&b manager needs to know and how restaurants are classified. We discuss different jobs in the restaurant and kitchen as well.When you've finished this course you'll be able to calculate and understand different KPI like; revPASH, food cost, beverage cost and Occ%.So jumpstart your career today!

Learn how to manage your manager. In this course, adapted from the podcast How to Be Awesome at Your Job, Mary Abbajay explains how to build a good relationship with your boss.

Learn how to create and manage apps with SCCM and prepare for Microsoft certification exam 70-703. See how to deploy apps using PowerShell scripts, and deploy App-V virtual apps.

Learn hospitality management basics, dive into hotel operations, succeed in your hospitality career and become a manager What you'll learn: Hotel Management StructureDepartmental OperationsProfessional Hotel TerminologySecrets of Career Success Almost everyday people type in Google "hotel management colleges near me" in hope to learn and succeed in hospitality management.First, Iwant you to read this hotel management course description and make it your first step towards a successful hotel management career.If you are about to start your first hotel job and interested in hotel management operations, this course is what you need. I made it as useful as possible for you to have a complete understanding of hotel organizational structure. The unique delivery style will help you learn every hotel department through its functions, systems, reports, relations, and professional terminology. You will be able to understand practical hospitality management basics, pick the right hotel department for your career and learn how to become a manager.When I started my first hotel job as a restaurant server, I did not know much about hotel management structure and professional terminology that is essential to your career progress. However I've learned cash handling procedures, POS system, inventory, PAR level and a night audit. There were even more terms for me to learn as I moved forward towards my career goal of being a hotel general manager.Long story short.Now allow me to explain to you the structure of this course:Part 1: Course IntroductionPart 2: Hotel Operations - Front Office, Food & Beverage, Housekeeping, Sales & MarketingPart 3: Test Yourself - QuizzesPart 4: Additional MaterialsPart 5: Final NoteStudying hotel management will help you uncover other hospitality and tourism job opportunities within your home country as well as around the world. All you have to do now is register for this course so that you can make an informed decision about hotel management career and hospitality industry in general.

Hospitality is the fundamental need for travellers, pilgrims, wanderers, tourists, etc. because it gives them a strong feel of home away from home. It is especially important during overnight stays at destinations away from home. Thus hospitality services and tourism are interdependent. Hospitality services generally comprises of accommodation and food services. In hospitality services, the hotel industry plays a very important role in providing the most valued elements of total tourism services. Modern hotels are managed by professionally trained managers and line staff. The important departments in a modern hotel are Front office, Housekeeping, Food & Beverage, administration and accounts, safety and security etc. the present course provides details about the structure and operations of the hotel.

Great leadership doesn't happen by chance—it happens by design. This course helps you create and evolve a personalized leadership checklist that keeps you focused on what matters most. You'll learn the core components of an effective checklist, from daily practices to strategic responsibilities, and how to structure them for clarity and action. Through practical tools, case examples, and hands-on activities, you'll build a Version 1 of your leadership checklist, test it against real challenges, and refine it as your role evolves.

Use this course as part of your corporate training activities to help employees learn important leaderships skills and the key elements of hotel management. This information is presented in brief online lessons that explain the functions of management, cultural diversity within the field of hospitality and hotel management communication.

This course is a professional basic course for the hotel management major. Through a four-in-one teaching mode of "listening, speaking, reading and writing", it enables students to master the basic theoretical knowledge of the hotel management major well, master the oral English of hotel services proficiently, strengthen students' oral expression ability, be able to communicate and interact with foreign guests fluently, and better serve foreign guests. The teaching of this course should follow the following principles and objectives: with the aim of enhancing the professional quality of tourism enterprise practitioners, focusing on cultivating their communication and service management skills, and aiming to shape professional talents with noble professional ethics and proficient English communication skills, a project-based teaching system should be constructed. This course is conducted through project-based teaching, providing targeted oral training for students.

In today’s fast-evolving hospitality industry, strong financial leadership is key to driving success and resilience. The Financial Leadership in Hospitality Specialization prepares aspiring and current hotel leaders with in-demand financial and operational skills to optimize revenue, manage costs, and implement strategic innovations. Designed for hospitality professionals, entrepreneurs, finance managers, and students, this 3-course program builds essential capabilities in hotel budgeting and forecasting, foundational hotel financial management, and leveraging Business Process Outsourcing (BPO) to streamline operations. Learners will develop practical expertise in creating and analyzing hotel budgets, interpreting financial statements, managing risk, implementing sustainable financial practices, and driving innovation through technology and outsourcing. Courses feature real-world case studies and hands-on projects to build a portfolio of skills applicable across global hospitality organizations. Prepare for roles such as Hotel Manager, Finance Manager, Hospitality Consultant, and Operations Leader with tools and insights to navigate today’s dynamic hospitality finance landscape. No prior experience required just a passion for driving financial success in hospitality.

Hotel Front Office Management and Operations What you'll learn: Role and Importance of Front Office Operations in the HotelFoundational procedures of Front OfficeDay to day tasks/reports/actions at the deskSuccessful Front Office Manager To Do List and Complete day to day ChecklistHow to respond to an unhappy guest survey or emailService recovery and how to resolve Guest ComplaintsWhy is it important to understand the real reason guests complainKey Performance Indicators and how to measure success of Front Office Department Everything you need to know about successful Front Office Operations. This course will teach you all details, reports, transactions, skills you need to operate Front Office Department.Course is designated in the manner that after completion you will be able to open a Hotel Front Office Department or know exactly what must be done to improve and build efficiency in the current one. Course is designed with driving results and focuses on key performance indicators so that learning can be transitioned to results and results transformed to achievements and wins.

Build the skills to forecast, plan, and optimise your hotel’s revenue Using revenue management to predict customer behaviour can allow a business to optimise incomes and improve profitability through pricing. On this four-week course from the Universidad de Palermo, you’ll learn the basic concepts of revenue management and discover the best processes to prepare forecasts, benchmarks, pricing strategies, and much more. Explore the behaviour of the hotel market and hospitality sector trends You’ll start by delving into the basics of revenue management and understanding its competitive potential in the hospitality sector. Then, you’ll widen the focus to look at the hotel market as a whole; analysing the trends of the industry, both in consumers and competitors. By learning the behaviour of the hotel market, you’ll be able to better predict and plan for changes in the sector. Develop strategies and tools for hotel revenue management There are many tools you can use to analyse the market and make informed revenue decisions. From demand forecast to price elasticity on demand, you need a robust strategy and toolset to optimise your profitability in the hospitality industry. Throughout this course, you’ll gain the skills to analyse the market and identify when to make changes in pricing to improve both income and profitability. Discover the benefits of market segmentation and competitive positioning There are many different ways to obtain and analyse market information to better predict your strengths and weaknesses as a business. You’ll evaluate these different methods and techniques before learning the importance of market segmentation. By the end of this course, you’ll be able to plot a competitive map and develop strategies to effectively position your business’s price points. This course is designed for anyone with an interest in the tourism and hospitality sector. It will be especially useful to university students currently studying hospitality or for any professionals in the industry.

In the fast-paced and dynamic world of hospitality management, mastering the financial aspects of hotel operations is essential for success. "Hospitality Management: Foundations of Hotel Financials" is a comprehensive course designed to provide you with the knowledge and skills necessary to excel in hotel financial management. Whether you're an aspiring hotel manager, a small hotel owner, a hospitality student, or simply passionate about the industry, this course will empower you with the financial expertise required to make informed decisions and drive profitability in the hotel sector. This course is suitable for a wide range of individuals interested in the hospitality industry and hotel financial management. While no specific prerequisites are required, having a basic understanding of business concepts and financial terminology will be beneficial. This course is designed to accommodate learners with various levels of familiarity with financial concepts, making it accessible to those new to the field as well as those seeking to deepen their understanding of hotel financial management. Whether you're looking to launch a career in hospitality, improve the financial performance of your hotel business, or simply enhance your knowledge of the industry, this course provides the foundation you need to succeed.

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Designed for aspiring and entry-level hospitality professionals, this comprehensive course provides a thorough understanding of the hotel front office. You'll gain the knowledge and practical skills needed to excel in roles such as a Front Desk Agent, Receptionist, and Guest Services Representative. Explore the key functions, master guest interactions, manage operations efficiently, and learn strategies to maximise revenue. This course equips you with the confidence and skills to launch a successful career in the world of hotel front office operations.

This course is a beginner-level program that provides a comprehensive immersion into the world of digital marketing and social media strategies tailored specifically for the hotel industry. In this course, Learners will gain a solid understanding of how to effectively utilize digital marketing tools and social media platforms to enhance a hotel's online presence, engage with potential guests, and drive bookings. The course will start by introducing Learners to the fundamentals of hotel digital marketing and its significance in today's competitive hospitality landscape. It will cover the benefits of adopting digital marketing strategies for hotels and address the challenges that may arise in the process. Learners will learn about the latest digital marketing trends and innovations relevant to the hotel industry, ensuring they stay up to date with the rapidly evolving digital landscape. A significant portion of the course will be dedicated to building a strong hotel online presence. Learners will discover how to create an effective hotel website, ensuring it showcases the hotel's unique selling points and provides a seamless user experience. Search Engine Optimization (SEO) techniques will be explored to boost the hotel's visibility in search engines and attract organic traffic. Managing online reputation is crucial in the hospitality industry, and this course will guide Learners on monitoring and responding to guest reviews to maintain a positive image. The course will then delve into the world of social media marketing for hotels. Learners will gain insights into popular social media platforms and understand how to tailor their strategies to match the preferences and behaviors of their target audience. An essential aspect of the course will focus on content creation and storytelling. Learners will learn to craft engaging content that resonates with potential guests, conveys the hotel's unique brand identity, and compels them to choose the hotel for their stay. This course is well-suited for various individuals, including those aspiring to pursue a career in hotel marketing and social media management. It also caters to hotel managers and staff looking to bolster their digital marketing skills. Additionally, entrepreneurs and hotel owners keen on grasping the fundamentals of promoting their hotel business online will find value in this course. As for prerequisites, learners should possess basic computer skills and be internet literate. Familiarity with popular social media platforms like Facebook, Instagram, and Twitter is recommended, although no prior experience in hotel marketing or social media is required to enroll in this course.

This course focuses on understanding why managers are crucial to team success and the positive impact they can have. It covers recognizing both effective and ineffective management behaviors and highlights the unique value managers bring to their teams.

Learn to build a comprehensive hotel booking website from scratch using React.js and Tailwind CSS in this 5-hour tutorial. Develop a full-featured application where users can browse and book hotel rooms, while hotel owners can register as partners to list their properties and manage bookings through an admin dashboard. Master the implementation of user authentication and management using Clerk, which provides ready-to-use UI components for sign-in, sign-up, and user profiles. Create essential components including a responsive navbar, hero section, featured hotels display, exclusive offers section, customer testimonials, newsletter subscription, and footer. Build dynamic functionality with a rooms listing page featuring advanced filtering options, detailed room pages, user booking management, and hotel registration popups. Construct a complete owner interface with a dedicated layout, comprehensive dashboard for managing bookings, room addition functionality, and room listing management. Follow along with the provided Figma design to ensure professional UI/UX standards while implementing modern React.js patterns and responsive design principles using Tailwind CSS.

With a fixed capacity, a highly disposable product and high fixed costs, hotels are a natural candidate for the application of revenue management. Originally developed by the airlines in the 1970s, these analytics-based techniques help predict consumer behavior at the hotel’s market level so that the hotel can sell each room each night at the optimum price. With modern-day rising acquisition costs and distribution complexities, revenue management techniques have increasingly been adopted by both small and large hotel companies, making a comprehensive understanding of segmentation, forecasting and pricing an essential requirement for today’s hospitality professionals. The purpose of this course is to provide a core understanding of the fundamentals of revenue management, which ties into the larger picture of revenue strategy. The course is structured to provide an insightful look into Revenue Management. Created in conjunction with Duetto, this course is hosted by a group of revenue management leaders in both theory and with hands-on experience at properties around the world. Upon completion of the course students should be empowered with industry best practices, which can be applied across the vast diversification the hotel industry to empower those to optimize profits. Duetto delivers powerful revenue strategy solutions to the world’s leading hotels and casinos, combining unparalleled expertise with world-class cloud-based technology. Acknowledgement: Bela Nagy, Agnes Roquefort , Jonathon Liu, Frederic Toitot, Pierrick La Masne, Markus Keller - ACCOR Simone Truscello - ACE HOTELS. Richard Valtr - MEWS SYSTEM. Jean-Luc Chrétien - FAST BOOKING. Jeannette Ho - FAIRMONT RAFFLES HOTELS & RESORTS. Chinmai Sharma - TAJ HOTEL & RESORTS. Cindy Estis Green - KALIBRI LABS. Jason Thielbar - RED LION. Christopher Cooper - ROCCO FORTE. Rom Hendler - SANDS. Rafi Rejerano - AB Hotels. Riko Van Santen - KEMPINKI HOTELS & RESORTS. Vinod Sukhija - BANYAN TREE HOTELS & RESORTS. Olivier Flement - WALT DISNEY COMPANY. Cidalia Pinto Coehlo - LOUVRE HOTELS. Trevor Stuart-Hill - REVENUE MATTERS. Vincent Cusma, Marco Benvenuti, Eric Stoessel, Gayle Ehrean, Nevin Reed - DUETTO. Claire Bertrand, Vincent Chatain, Jessica Moses, Benjamin Six (ESSEC Business School), Emilie Dupré (IMAGE-IN), Gregory Halidy (TRIPLAY)