Courses

The Zoho Sales Representative Professional Certificate Program is designed to give aspiring sales professionals a strong foundation and a competitive edge in their careers. Sales is both a science and an art. As a science, it follows proven methodologies—effective pitching, persuasive negotiation, and structured selling techniques. As an art, it requires creativity, adaptability, and a personal touch to turn strategies into success. More than just a profession, sales is a way of life—rooted in human connection, critical thinking, and effective communication. The ability to negotiate, persuade, and personalize interactions isn’t just crucial in sales—it’s essential in everyday life. At Zoho, we understand both the challenges and rewards of this dynamic field. Our flagship product, Zoho CRM, reflects our deep expertise in sales and our commitment to streamlining the sales process. Drawing from the experience of our own sales leaders, we’ve crafted this program to blend comprehensive theoretical knowledge with real-world insights, empowering learners to navigate the sales landscape with confidence. What Sets This Program Apart? Expert Guidance: Learn from Zoho’s seasoned sales leaders. Industry-Specific Insights: Gain a deep understanding of sales in SMB and enterprise sectors. Hands-On Training: Get started with Zoho CRM Real-World Applications: Explore rich examples from SaaS and hospitality industries.

If you’ve always wanted a rewarding career, the tech sales industry may be the path for you. If you’re an ambitious problem-solver who likes to win, you’ll find tech sales not only fulfilling, but lucrative as well. As the tech industry continuously introduces innovative services and products, tech sales roles have become more crucial than ever. SDRs are in the front lines of the tech biz, connecting with customers and clients, and coming up with the smartest solutions for their problems. Sales Development Representatives aren’t just important to the business — they’re essential. Tech sales will be a gratifying career if you’re looking to pivot career paths, or if you have previous experience in retail sales, but want to take that experience to a totally new level in tech. Do you enjoy engaging with customers? Do you need to be immersed in a value-driving, stimulating industry that’s constantly giving you new, exciting challenges? Would you like to thrive in a high-energy environment that’s collaborative and data-driven? Then it sounds like Tech Sales is for you. Your next job could be at one of SV Academy’s 400+ high-growth employer partners. Top companies like Survey Monkey, InsideView, Vimeo, Handshake, Gainsight, or Palo Alto Networks, are hiring Sales Development Representatives in the U.S. for revenue-generating roles. No experience in tech or sales is required to pursue a new, awesome career in Tech Sales. This Professional Certificate is where you start.

Explore the implications of the Medical Device Rules, 2017 on the medical device industry in this comprehensive lecture. Gain insights into the regulatory framework governing medical devices in India, understanding how these rules impact manufacturers, importers, and distributors. Delve into key aspects of the legislation, including classification of medical devices, licensing requirements, quality management systems, and post-market surveillance. Learn about the changes brought about by these rules and their significance for ensuring safety, efficacy, and quality of medical devices in the Indian market. Analyze the challenges and opportunities presented by the new regulatory landscape, and discover how industry stakeholders can navigate compliance requirements effectively.

Learn core concepts and skills necessary in today's selling environment—from negotiation and closing strategies to selling with authenticity. Recognize that selling is a partnership. Develop your sales skills, people skills, and ability to create emotional engagement and earn the trust of others.Learn how you can be a trusted partner in the sales process.Identify negotiation and closing strategies that suit you.Develop and hone your interpersonal, or "soft," skills.

This course is designed to introduce Sales Development Representatives (SDRs) to the transformative capabilities of Generative Artificial Intelligence (GenAI). Participants will explore practical strategies to leverage GenAI in various sales tasks, enhancing efficiency and productivity. Through a combination of discussions, demonstrations, and hands-on activities, participants will gain a deep understanding of how GenAI can be integrated into sales processes and decision-making. Whether you're an experienced SDR looking to stay ahead of the curve or an aspiring professional seeking to future-proof your skillset, this course provides a foundation that will empower you to unlock new levels of efficiency, productivity, and creativity in your work. This course targets sales development representatives, managers, and team leads. Sales Development Managers and Team Leads will learn to identify GenAI opportunities and guide their teams towards efficiency and innovation. Sales Development Representatives will enhance workflows and boost productivity with GenAI tools. Aspiring SDRs will future-proof their skills and gain a competitive edge by mastering GenAI integration in sales processes. Participants should understand fundamental sales concepts and workflows, including the sales process, customer journey, CRM systems, and sales communication tools (email, phone, chat). They should be curious, open to new technologies, and eager to learn how GenAI can enhance sales workflows. While a deep technical background isn't required, some prior sales experience will help contextualize the GenAI content. By the end of this course, participants will discover GenAI capabilities for sales, identify methods to enhance lead generation, customer engagement, and sales outreach, and review GenAI limitations. They will apply real-world GenAI applications to streamline work, evaluate results, and experiment with its impact. Additionally, they will consider risks, challenges, and ethics, develop strategies for responsible integration with human oversight, and reflect on improving their skills and productivity with GenAI in sales.

The Dell Technologies IT Sales Representative Certificate prepares you to launch a successful career in technology sales. You’ll build a foundation in communication, career readiness, and personal branding while learning to present your skills and value to employers with confidence. The program covers the entire sales cycle, from prospecting to closing deals, and explores strategies for building trust, credibility, and strong customer relationships. You’ll also gain insight into the fast-changing IT industry, including trends such as artificial intelligence (AI), and practice adapting your sales approach to meet evolving customer needs. By developing skills in data analysis, territory management, value proposition design, and persuasive communication, you’ll be ready to enter the workforce equipped with the tools to succeed in competitive IT sales roles.

Salesperson | Sales Representative | Sales Associate | Sales Agent | Business Development Manager | Sales Executive What you'll learn: The Ability To Sell Any Product Or Service Using Universal Sales ConceptsThe System That Allows Any Salesperson To Learn The Skill Of SellingHow To First Sell Yourself To Your Customers And Establish TrustThe Value Of Hard Work And Persistence, And How To Create A Habit Of PersistenceThe Important Personality Traits That Are Required For Success In Every Aspect Of LifeHow To Use The Power Of Visualisation Before During And After A Sales CallHow To Build Relationships With Customers That Lead To Long Term SuccessThe Concept Of Failure, Its Impact In Our Lives And How To Overcome FailureThe Role Of Emotions In Our Lives And How To Leverage Them In SalesThe Types Of Knowledge Required For Successful Sales Career & How To Acquire ItStrategies Such As 'Sell With Smile' And 'Once More' To Create Positive HabitsImportance Of Passion For The Product You Are Selling And How To Generate Passion Welcome to our course on becoming a great salesman! Whether you're just starting out in sales or looking to take your career to the next level, this course is designed to provide you with the skills and knowledge you need to succeed.Throughout the course, you'll learn essential sales techniques such as closing deals, managing customer relationships, and prospecting for new clients. You'll also learn how to effectively communicate with customers, deliver product knowledge, and overcome objections. These skills are critical for building trust and rapport with clients and closing sales.In addition to sales techniques, we'll also cover important strategies for maximizing your sales potential. This includes topics like time management, networking, and lead generation, as well as strategies for building a sales funnel and developing a marketing plan. We'll also delve into the important role of customer relationship management, and how to use it to build long-term, profitable relationships with your clients.Throughout the course, you'll have the opportunity to practice and apply what you've learned through interactive exercises and real-world case studies. By the end of the course, you'll have the confidence and expertise you need to excel in the field of sales and build a successful career as a sales representative. So if you're ready to take your sales skills to the next level, enroll in our course today and start your journey to becoming the greatest salesman!Who is this course for? - This course is for anyone who wants to sell anything to anyone. This is a broad statement because we have to always sell ourselves, our ideas, vision, product and services, and for that we must master the art of selling.Why this course?- This course simplifies selling into simple logical concepts with practical strategies that allow anyone to master the art of selling. It gives the tools to master sales in under $20.What else is offered? - The course also has assignments, quizzes that increasing learning. There are tips, tricks and strategies that allow easy implementation of the art of selling, as well as a guide on how to make selling successfully a habit.My objective with this course is to demystify sales, you don't have to be loud or extroverted, or have 10 years of experience, or have talent for sales. Sales is simply a skill, it is fulfilling a customers need and providing value in their life. I teach simple concepts that enable anyone to sell. What do I teach in this course?The skill of salesmanship.The art of selling.How to sell yourself first, establish yourself as a trustable personality.The key to win the heart of any customer, PassionHow is passion important in sales and how to generate passion.How to create relationship with customers for long-term growthHow to sell any product or serviceHow to use the power of visualisation to create your dream results.Personality traits essential in a salesperson.Principles for success applicable in sales, business and life.The power of emotions in sales, and tips to harness the power.The list keeps growing as I consistently add new lectures to increase the value I add in your life. Sales has been my passion and I have trained many salesmen only to realise it is a very important skill for everyone and can be easily learnt.Who is this course for?Entrepreneurs who want to grow the sales of their business.Entrepreneurs who have to pitch their ideas to their team, customers and investors.Salespersons who work in sales and want to enhance their selling skills.Anyone who wants to enter the field of professional sales.Anyone who wants to be able to sell their ideas and vision.Sales Managers to use as a training tool for their salespersons.I wish you all the best and look forward to seeing you in the course.Your Business MentorSalil Dhawan

"Key Skillsets for a Sales Representative" is designed to equip a sales representative with the ultimate go-to guide on how to start a successful career in sales. This combines the essential core skills as well as communication and soft skills required for any sales enthusiast to kick start a successful career in sales. By the end of this course, the learner will be able to: — Explain the need to upskill in their sales career. — List and practice the primary skills required to kick start and sail through their sales career successfully. — List and practice communication skills required in sales. — List and practice the soft skills for sales personality development. — List and practice the software skills essential for a sales person. "

Start your career in sales by exploring the core concepts and skills required for today's selling environment—from creating your sales process and managing your time to learning how to negotiate and sell authentically. Develop your ability to create emotional engagement and earn the trust of others.Create your sales process.Develop and hone your soft, interpersonal skills.Identify negotiation and closing strategies that suit you.

Are you interested in a career as a sales representative? Explore the most critical sales representative skills you'll need—from developing a sales mindset to successfully negotiating sales deals. You'll also learn how to connect with prospects and how to effectively sell in a virtual setting.Identify the key skills for sales representative roles.Practice sales questions to ask during your sales process.Explore the sales cycle—from virtual selling to adapting the right mindset.

Building strong relationships with your customers is the key to sales success. The Salesforce CRM™ customer relationship management system enables you to manage your customer relationships more effectively and efficiently—resulting in greater sales to new and existing customers. This course will give you the knowledge and skills you need to use Salesforce® in the real world—ultimately enabling you to meet and exceed your sales targets.Course ObjectivesIn this course, you will create and manage records in the trial version of Salesforce® Sales Cloud® Lightning Enterprise Edition.You will:Create a basic Salesforce Sales Cloud environment and navigate the interface.Optimize lead qualification.Manage accounts and contacts.Manage the opportunity pipeline.Use Salesforce email.Work with reports and dashboards.Target StudentThis course is designed for sales representatives who are managing their sales territories, with the goal of converting sales leads into sales opportunities and sales opportunities into closed sales. You may be selling products or services, or you may or may not be familiar with other CRM systems and may be new to Salesforce CRM.PrerequisitesTo ensure your success in this course, you should have a basic understanding of sales processes and techniques. You should also have basic end-user skills with computers and the Internet, and some experience with using cloud-based applications.Course ContentLesson 1: Getting Started with SalesforceLesson 2: Optimizing Lead QualificationLesson 3: Managing Accounts and ContactsLesson 4: Managing the Opportunity PipelineTtopic A: Manage OpportunitiesLesson 5: Using Salesforce EmailLesson 6: Working with Reports and DashboardsAppendix A: Extending Salesforce with AppExchange

Learn about the medical device industry and how to bring new products to market 510K, PMA, De Novo, ISO13485 and beyond! What you'll learn: Learn how medical devices go from idea to productUnderstand the 510K and PMA submission process for medical devicesFDA regulatory pathways including 510K, PMA, De Novo, IDE, HDERisk management and quality in device developmentLearn how to research new devices and companiesUnderstand medical device career paths and opportunities The medical device industry is growing rapidly, providing great opportunities for innovators, experts and entrepreneurs. This course will provide a detailed overview of the way in which new devices go from concept to product, providing you with a starting point to develop a deep understanding of this complex and fast-moving business space. We will cover all of the key components of bringing a new device to market, including:Paths to Market, including the 510K, PMA, HDE and other commonly used pathwaysClinical trials of medical devices, including IDE, submissions, records and reportingRisk management and quality in device developmentDuring this course we will also cover the publicly available information sources that will enable you to research device companies and understand their value. We will cover medical device databases that allow you to research marketed medical devices. We will cover clinical trial databases that allow you to research planned and ongoing trials of medical devices. Links to these freely available resources will be provided.This course will be a valuable resource for anyone interested in developing their basic knowledge of the medical device industry. For students and recent graduates in medical device engineering, this course will help you develop a knowledge of the industry and the regulatory steps that companies use to bring new innovations to market. For project managers, this course can help you to learn about this industry and equip you to manage medical device development projects. For professionals working in related fields, this course will provide an overview of the medical device industry.

The "Roles and Responsibilities of a Sales Representative" course is designed to help an entry-level sales professional gain a firm understanding of the primary expectations from their role and the skillsets required to meet those expectations effectively. Practical tips, expert interviews and hands-on assessments and suitable assignments make this course interesting, engaging and useful for a beginner in the world of sales. By the end of this course, the learner will be able to: — Describe the structure of a sales department in an organization — List the roles and responsibilities of a sales rep — Enumerate the role of a sales rep in qualifying new business and retaining existing business. — Visualize a day in the life of a sales rep — Map basic sales rep action items to the CRM "school students and professionals with an interest in programming.

This course in the Healthcare Marketplace specialization gives the learner an in-depth view of the intellectual property creation that is vital to creating breakthrough technologies. Included is an understanding of the strategy deployed for pricing drugs and new technologies as well as the market sizing exercise to identify where future research and development investments should be made.

Master the IEC 62304 standard, FDA design controls, and risk management of medical device software What you'll learn: Learning the Medical Device Software ProcessMedical Device Software Regulatory InsightsMastering the IEC 62304 StandardISO 14971 and Risk ManagementSafety Critical Software FundamentalsSiMD and SaMDFDA and Design ControlsCybersecurity and Premarket SubmissionsUse of Static Analysis for Medical Device Software DescriptionThe ultimate course for mastery of the medical device software process. This course gives you access to 5 hours of training from an industry expert covering safety critical software principles, FDA design controls, the latest FDA draft guidance documents, and deep insight into IEC 62304 and ISO 14971 international standards. You will graduate a blackbelt and walk away with confidence.Often people have fragments of the medical device process in their head but have never been able to put all of the pieces of the puzzle together. This course is unique and comes to the rescue because the training was put together by a software expert who has done the hands-on work and regulatory submissions for Class III implantable medical devices for 16 years. Why spend thousands of dollars elsewhere? You are invited to spend 11 minutes watching the preview video which will explain why you should take this course!Some HighlightsIEC 62304 in depthISO 14971 and software risk managementSoftware Safety ClassificationAll phases of the software development lifecycle: Planning, Requirements, Design, Testing, and ReleaseSoftware MaintenanceConfiguration ManagementProblem ResolutionSiMD and SaMDLate breaking FDA draft cybersecurity requirementsLate breaking FDA draft premarket submission requirementsStatic AnalysisCoding StandardsLifetime AccessMaterialsPDFs of all slides for all lecturesA white paper on static analysis for medical device software62304 checklists

Explore the critical realm of medical device security through this eye-opening conference talk from Cyphercon 2016. Delve into the importance of safeguarding medical devices, understand the initial phase of medical device security, and learn about the role of honeypots in identifying vulnerabilities. Assess the progress made in this field and discover ways to get involved in improving healthcare cybersecurity. Gain valuable insights from security expert Scott Erven as he shares his knowledge and experiences, concluding with a summary of key takeaways and providing contact information for further engagement in this crucial area of cybersecurity.

Master Test Method Validation Techniques in Healthcare Industry What you'll learn: Attribute and Variable Test Method Validation with ExamplesMeasurement System AnalysisMeasurement System Analysis ErrorsTest Method Validation ProtocolTest Method Validation ReportMinitab Gage R and R AnalysisAttribute Agreement Analysis Hello students, in this course you will learn about what a Test Method Validation is. In this course we have 10 different sections. In Section 1 we have introduction where we will look at Agenda of course. Next In section 2 we have measurement system analysis, In this section we will look at what a measurement system is and what a measurement system analysis is and we will look at some of the examples of measurement system analysis and what kind of errors that typically are present in a measurement system and we will also look at accuracy and precision errors and how calibration and test method validation play role in reducing these errors. Next in In Section 3 we have test method validation introduction, In this section we will look at an introduction to test method validation and prerequisites to authoring a test method validation and also types of test method validation. Next in section 4, we have visual inspection test methods, in the section we will look at prerequisites for a test method-to-be visual inspection test method and we will also look at what a visual inspection test method is and what a design analysis test method is and what a functional verification test method is and also finally what an industry recognized standard test method is Next in section 5, we have conventional test methods, in this section we will look at theory of what a conventional test method is and some of the examples. Next in section 6, we have in-house developed test methods in the section we will also look at theory of what an in-house developed test method is and will also look at some of the examples of this in-house develop test method. Next in section 7 we have Test method validation, in this section review look at elements of test method validation and we will also look at a general test method validation template that can be used for any type of test method validation development. Next in Section 8, we have attribute test method validation, in the section we will look at what an attribute test method validation with Theory and also we will look at an example with an attribute test method validation protocol and an attribute test method validation report. Next in Section 9, we have variable test method validation, in the section we will look at what variable test method validation with Theory and also we will look at an example with a variable test method validation protocol and an attribute test method validation report. Finally in section 10, we will look at a the conclusion of this test method validation course. Music credit: bensound

Explore the critical landscape of medical device cybersecurity in this 38-minute conference talk from BSidesLV 2015. Delve into key insights from Beau Woods and Scott Erven as they discuss the state of medical device cyber safety. Learn about the FDA's premarket review process, engagement strategies, and upcoming developments in the field. Gain understanding of FDA regulations, communication protocols with medical device manufacturers, and the importance of safety alerts. Discover the role of the Center for Devices and Radiological Health (CDRH) and engage with thought-provoking questions on this crucial topic. Connect with the speakers via Twitter for further dialogue on medical device cybersecurity.

Explore the state of medical device cybersecurity in this 38-minute conference talk from BSidesLV 2015. Delve into the healthcare marketplace, FDA's role, and key organizational structures within the agency. Examine the timeline of events and the FDA's response to cybersecurity concerns. Gain insights into medical device manufacturers' perspectives and understand the importance of FDA safety communications. Learn about crucial takeaways and participate in a Q&A session to deepen your understanding of this critical intersection between healthcare and cybersecurity.

Explore the critical realm of medical device security in this 56-minute conference talk. Delve into the background of medical device vulnerabilities, examining real-world examples and FDA warnings. Analyze the balance between safety and security, and understand the implications of continuous measurement. Witness a live demonstration of device fuzzing and its potential consequences. Gain insights into FDA guidelines for both premarket and postmarket security measures. Discuss global perspectives, including incidents in China, and debate the role of encryption in medical devices. Conclude by identifying the most pressing challenges in the field and participating in an interactive Archimedes workshop to reinforce your understanding of medical device security.