Courses

The Johns Hopkins Medical Office Manager Professional Certificate prepares you for an entry-level role as a Medical Office Manager, responsible for overseeing staff, managing patient records, billing, coding, and ensuring compliance in healthcare practices. This career is ideal for those seeking to make an impact in healthcare administration, offering growth opportunities and the chance to improve patient care and office efficiency. This program is perfect for aspiring healthcare administrators, current medical workers aiming for management, career switchers, or entry-level job seekers. Through six comprehensive courses, you will master key areas such as healthcare management, human resources, quality and safety, EHRs, and revenue cycle management. Johns Hopkins, a globally recognized leader in medical education, provides expert-led training with practical, real-world scenarios. Unlike other programs, this certificate blends rigorous academics with hands-on skills, offering a competitive edge. You’ll learn the latest skills and tools used by medical office managers including mastering ambulatory care, human resource management, data and EHR use, and revenue cycle billing. Prerequisites include basic knowledge of medical terminology and office software. This program equips you with the confidence and expertise to succeed in managing a healthcare practice.

Learn how to manage your manager. In this course, adapted from the podcast How to Be Awesome at Your Job, Mary Abbajay explains how to build a good relationship with your boss.

Learn how to create and manage apps with SCCM and prepare for Microsoft certification exam 70-703. See how to deploy apps using PowerShell scripts, and deploy App-V virtual apps.

In this course you will learn how to use SharePoint 2013 to work with various types of Microsoft Office data from Access to Visio. SharePoint can extend your Office experience and offer new ways to work with your data that you never expected. In this course see how SharePoint 2013 can help extend your Microsoft Office capabilities as well as how Office can help you to get more out of SharePoint. You’ll learn how to customize a SharePoint List form using InfoPath and import Excel data into a SharePoint list. Outlook and SharePoint work hand in hand to bring your SharePoint libraries and calendar into your Outlook for easy access and this course will show you how. Get a glimpse into the powerful ways to analyse data using PowerPivot and Power View with SharePoint and Excel. See how SharePoint can bring in data from external sources like SQL and other ODBC databases and give you the tools to make business decisions fast. You will also learn how to quickly and easily create a no code web application using Access 2013 and SharePoint. Finally we wrap the whole thing up by unleashing the power of Visio working alongside SharePoint. Allow users to view complex Visio drawings with just a web browser and SharePoint 2013.

Great leadership doesn't happen by chance—it happens by design. This course helps you create and evolve a personalized leadership checklist that keeps you focused on what matters most. You'll learn the core components of an effective checklist, from daily practices to strategic responsibilities, and how to structure them for clarity and action. Through practical tools, case examples, and hands-on activities, you'll build a Version 1 of your leadership checklist, test it against real challenges, and refine it as your role evolves.

Looking for a consistent and reliable way to install Windows applications? Learn about the Chocolatey package manager.

This course focuses on understanding why managers are crucial to team success and the positive impact they can have. It covers recognizing both effective and ineffective management behaviors and highlights the unique value managers bring to their teams.

Learn how to manage office by learning by learning the concept of office, accommodation and lay out aspects. What you'll learn: Understand the concept and role of Modern OfficeUnderstand Factors to be considered while selecting office accomodationUnderstand difference between Own Building vs Lease or Rented Buildings for officeSize and Shape of OfficeImportance of adequate and suitable lighting for officeImportance of Layout and Facilities for OfficeOpen Office Vs Private OfficeOffice Environment Are you a Manager? Or in the pipeline of becoming Manager? Or still student but want to learn about various aspects of Management? Or an Entrepreneurs planning to open an office for your business? Then you are in the right place. This course is for you. This course will take you through from the basics of Office to Office Management concepts. Once, long ago, every one in the world ice skated. In fact, everyone worked on the ice. Then, someone came up with the idea of working off the ice. A new word was then formed by combining the words off and ice. That is where the word office comes from. This is why majority of people in the world don't ice skate and work in offices. Office is described as the nerve centre of the entire organisation. The present day office activities have expanded to a wider extent to keep pace with rapid globalisation. Office is now indispensable part of any business organisation. Modern offices are organised on scientific principles and their management and administration are in the hands of techno savvy Managers which has paved way for the sustenance of a business amidst cut throat competition. An Office performs tasks like framing of business policies, processing and communication of information, record keeping, handling mails, execution of orders and managing receipts and payments. Office can be described as any place where information converges on paper, which is documented, preserved and used for both current and future operations of business. Hence, Office Management is very important for successful functioning of the business. By taking this course, you will learn a) Basic Functions of an Office b) Administrative Functions of an Office c) Importance of Office to a Business Enterprise d) Different types of Office e) Position of Office Manager f) Qualities of Good Office Manager g) Duties of an Office Manager h) Factor to be considered while selecting an Office Accommodation I) Locating the Office Building j) Securing the required Office accommodation k) Size and Shape of Office Accommodation l) Lighting and Ventilation of the Space m) Layout and facilities for office n) Principles of Office Lay out o) Systems approach to office lay out (Covering Open Office Vs Private Office, Cubicle Farms, Hot Desk) p) Office Environment, etc. This course is structured in self paced learning style. This course has video lectures covering the above discussed topics. Presented in simple English. Take this course to learn the basics of Office Management.

Learn how to transition from individual contributor to Manager and Leader with confidence! What you'll learn: Welcome to your career in management. But most important…Welcome to leadership. Even for the most gifted individuals, the process of becoming a leader is a rigorous and many times an exhausting journey. The rewards, however, can be enormous. I surveyed a group of managers across many disciplines and asked the question, “As a new manager, what do you wish you learned early in your career?” What follows in this course, is a result of the responses, as well as my personal experience coaching and mentoring new managers. I will open this course by asking you to be patient with yourself. You do not develop leadership skills overnight. It takes practice, it takes trying new things, it takes making mistakes. Yes, sometimes you will fail. That is ok. It is ok to acknowledge when something doesn’t work, it is ok to celebrate and build on your successes. I have broken this course into individual modules. These are small bite sized modules that you can view either one after the other, or one at a time as you drink your morning coffee. Feel free to jump around and view the modules that are of the most importance to you. Take what works, challenge what doesn’t, try new things. I’m excited to join you in this journey. It’s time to think about success. Let’s Get Started. Welcome to your career in management. But most important…Welcome to leadership. Why did you make this big move? To grow personally and professionally? To make a difference? To lead others to realize their success? All of the above?All this, and more! Even for the most gifted individuals, the process of becoming a leader is a rigorous and many times an exhausting journey. The rewards, however, can be enormous. I surveyed a group of managers across many disciplines and asked the question, “As a new manager, what do you wish you learned early in your career?” What follows in this course, is a result of the responses, as well as my personal experience coaching and mentoring new managers. I will begin by asking you to be patient with yourself. You do not develop leadership skills overnight. It takes practice, it takes trying new things, it takes making mistakes. Yes, sometimes you will fail. That is ok. It is ok to acknowledge when something doesn’t work, it is ok to celebrate and build on your successes. I have broken this course into individual modules. These are small bite sized modules that you can view either one after the other, or one at a time as you drink your morning coffee. Feel free to jump around and view the modules that are of the most importance to you. Take what works, challenge what doesn’t, try new things.The Chapters include:Introduction to ManagementDeveloping Your Leadership StyleLeadership ResponsibilitiesLeadership CommunicationTeam DevelopmentYour Growth and DevelopmentManagers Toolkit I’m excited to join you in this journey. It’s time to think about success. Let’s Get Started.

Learn the skills you need as a middle manager, including how to build strong hybrid teams, onboard new employees, conduct performance reviews and give feedback, develop OKRs to drive business alignment, trust your teams to do their best work, build visibility online as a remote leader, and communicate across cultures virtually. After completing this learning path, advance your skills with Manage Remote and Hybrid Teams as a Senior Manager.Build strong hybrid/remote teams.Onboard new employees effectively.Create OKRs that drive alignment, autonomy, and accountability.Communicate across cultures virtually.

Discover what it means to lead at a distance. As a new manager, learn how to run effective virtual and hybrid meetings, build a virtual team culture, communicate across cultures, whether working virtually or in person, and drive engagement, productivity, and growth. After completing this learning path, advance your skills with Manage Remote and Hybrid Teams as a Middle Manager.Discover what it means to lead at a distance.Drive engagement, productivity, and growth remotely.Run effective virtual and hybrid meetings.Communicate across cultures virtually.

As a senior manager, you're leading distributed teams remotely, in an office setting or both. In this learning path, you’ll learn how to plan for and embrace this new reality, including how to run collaborative hybrid teams, communicate across cultures and create great employee experiences, coach your people, and drive results and resolve conflict.Plan for the work-from-anywhere organization.Build a high-performance work culture.Communicate across cultures virtually.Drive results and resolve conflict.

Explore the critical transition from engineering manager to manager of managers in this 23-minute conference talk that addresses the surprising lack of guidance available for this pivotal career step. Learn from practical insights gained during a year-long journey of scaling from managing one engineering team to overseeing five teams. Discover the key similarities and differences between managing individual contributors and managing other managers, while identifying which existing strengths to leverage and where new skills need development. Examine the biggest challenges faced during this transition alongside debunking common misconceptions about the role. Gain practical tips and templates for navigating information flow within organizations, influencing decisions effectively, and understanding the evolving nature of problems and their resolution at this leadership level. Whether considering this career path, currently in transition, or working alongside senior engineering leaders, acquire actionable strategies to make this professional evolution both smooth and successful while building confidence that complex leadership challenges are indeed "figurable."

Explore Azure Monitor System Center Operations Manager (SCOM) Managed Instance in this 21-minute video tutorial. Learn about the differences between DIY SCOM and SCOM MI, customer responsibilities, Microsoft-managed aspects, connectivity options, management tooling, and supported agents. Discover supported management packs, resiliency and scaling features, enhanced agent log capture, and updating processes. Gain insights into pricing models and migration strategies from existing SCOM deployments. Dive into key topics such as connectivity, management tools, and the benefits of Microsoft-managed infrastructure to understand how SCOM MI can streamline your monitoring responsibilities while maintaining familiar SCOM functionality.

Sponsored by AMAZON WEB SERVICES (AWS). In the previous course, Inspiring Peak Performance on Technical Teams, you learned about how to lead each individual team member to achieve a new personal best every day. Now, learn the skills that transcend the boundaries of your team and enable top tech companies to deliver the most popular and viral products and applications used by billions of people billions of times per day. GORDON YU, Technical Program Manager (TPM) at AWS Data Protection presents skills necessary to manage global programs, drive major product launches, and design system architectures. NANCY WANG, Director of Engineering and General Manager of AWS Data Protection Services and Founder, Advancing Women in Tech (AWIT) shares the next steps of a line manager's career into a manager of managers, and then to a director of engineering and general manager (GM). Upon course completion, you will understand what world-class software engineering organizations expect of their cross-functional managers and leaders, including: * The common tasks of the TECHNICAL PROGRAM MANAGER (TPM) and the tools they use to drive CROSS-TEAM COLLABORATION * How to design a MODERN SYSTEM ARCHITECTURE and answer system design interview questions related to MICROSERVICES, COMPONENTS, and TRADEOFFS * How to move from from a line manage to a MANAGER OF MANAGERS, and then to a DIRECTOR OF ENGINEEERING and GENERAL MANAGER (GM)

This is a self-paced lab that takes place in the Google Cloud console. Learn how to run distributed services on multiple Google Kubernetes Engine (GKE) clusters in Google Cloud using Multi Cluster Ingress and GKE Service Mesh

Learn the skills you need as an aspiring manager to effectively work, communicate, and collaborate at a distance, including how to drive success on remote teams, manage remote conflict, increase productivity and well-being while working remotely, and accelerate your remote or hybrid career. After completing this learning path, advance your skills with Manage Remote and Hybrid Teams as a New Manager.Work effectively in a remote or hybrid setting.Build culture and communication on remote and hybrid teams.Manage conflict during remote communication.Accelerate your remote or hybrid career growth.

Demonstrate your knowledge of Excel by becoming a Microsoft Office Specialist (MOS). Get training for the Excel Associate certification exams for Office 365 and Office 2019.

Demonstrate your mastery of Access by becoming a Microsoft Office Specialist (MOS). Get training for the Access Expert certification exams for Office 365 and Office 2019.

Demonstrate your mastery of Word by becoming a Microsoft Office Specialist Expert. This course helps you prepare for the Word Expert exam for Office 2019 and Office 365 (MO-101)