Courses

The Zoho Sales Representative Professional Certificate Program is designed to give aspiring sales professionals a strong foundation and a competitive edge in their careers. Sales is both a science and an art. As a science, it follows proven methodologies—effective pitching, persuasive negotiation, and structured selling techniques. As an art, it requires creativity, adaptability, and a personal touch to turn strategies into success. More than just a profession, sales is a way of life—rooted in human connection, critical thinking, and effective communication. The ability to negotiate, persuade, and personalize interactions isn’t just crucial in sales—it’s essential in everyday life. At Zoho, we understand both the challenges and rewards of this dynamic field. Our flagship product, Zoho CRM, reflects our deep expertise in sales and our commitment to streamlining the sales process. Drawing from the experience of our own sales leaders, we’ve crafted this program to blend comprehensive theoretical knowledge with real-world insights, empowering learners to navigate the sales landscape with confidence. What Sets This Program Apart? Expert Guidance: Learn from Zoho’s seasoned sales leaders. Industry-Specific Insights: Gain a deep understanding of sales in SMB and enterprise sectors. Hands-On Training: Get started with Zoho CRM Real-World Applications: Explore rich examples from SaaS and hospitality industries.

Sales planning*the adaptive selling*Detailing>>Features>>Benefits>>Value* Verbal&nonverbal communication*win-win closing What you'll learn: The skills of the professional medical representativeThe pharmaceutical and medical promotional practiceThe selling process in detailsThe adaptive sellingSelling values & SolutionsHandling objectionsMutual beneficial closingAnalyze for improvement This course will provide you with detailed information about the principles, practices and tools involved in all aspects of the pharmaceutical and medical devices pre selling and profitable selling process and creating loyal customers.I will share with you the best practices of my 28 years of experience in the pharmaceutical and healthcare fieldwithin multinational companies, like SANOFI, BASF Chemicals, DPC(DIAGNOSTIC PRODUCTS CORPORATION).During this course you will learn and challenge your learning through different types of articles:video sessions, case studies quizzes and more, to guarantee that you became familiar with and gained a respectable experience in the pharmaceutical and medical equipment selling environment & the art of selling which includes:Introduction to the pharmaceutical promotion:Pharmaceutical market specificity.The vital role of the Medical Representative.Prospecting and qualifying your prospect: Gathering information and creating customer data base.Targeting the right prospects to achieve the best ROI.Precall planning & preparation:Product technical knowledge.Market and competition.Setting specific & ambitious objectives.Master the use of your promotional tools.The adaptive selling:Gain, develop and retain your customers’ attention.Ask objective driven questions to fully understand your customers’ needs.Dig and probe deeply to uncover customer’s hidden needs.Customize your message according to each customer needs.Product detailing: Features>>Benefits>>Values.Customer responses.Handling objections:Objections are opportunities, are they?.Respond to and manage objections confidently and professionally.How to differentiate true objection from false one.Trust your price.A successful closing:Deploy key strategies for winning business and gaining customer commitment.Post call analysis:Self- feedback of what you have already done.Writing notes for the next visit.Follow up to maintain and keep developing your client relationships for long term and profitable business.

If you’ve always wanted a rewarding career, the tech sales industry may be the path for you. If you’re an ambitious problem-solver who likes to win, you’ll find tech sales not only fulfilling, but lucrative as well. As the tech industry continuously introduces innovative services and products, tech sales roles have become more crucial than ever. SDRs are in the front lines of the tech biz, connecting with customers and clients, and coming up with the smartest solutions for their problems. Sales Development Representatives aren’t just important to the business — they’re essential. Tech sales will be a gratifying career if you’re looking to pivot career paths, or if you have previous experience in retail sales, but want to take that experience to a totally new level in tech. Do you enjoy engaging with customers? Do you need to be immersed in a value-driving, stimulating industry that’s constantly giving you new, exciting challenges? Would you like to thrive in a high-energy environment that’s collaborative and data-driven? Then it sounds like Tech Sales is for you. Your next job could be at one of SV Academy’s 400+ high-growth employer partners. Top companies like Survey Monkey, InsideView, Vimeo, Handshake, Gainsight, or Palo Alto Networks, are hiring Sales Development Representatives in the U.S. for revenue-generating roles. No experience in tech or sales is required to pursue a new, awesome career in Tech Sales. This Professional Certificate is where you start.

Learn core concepts and skills necessary in today's selling environment—from negotiation and closing strategies to selling with authenticity. Recognize that selling is a partnership. Develop your sales skills, people skills, and ability to create emotional engagement and earn the trust of others.Learn how you can be a trusted partner in the sales process.Identify negotiation and closing strategies that suit you.Develop and hone your interpersonal, or "soft," skills.

This course is designed to introduce Sales Development Representatives (SDRs) to the transformative capabilities of Generative Artificial Intelligence (GenAI). Participants will explore practical strategies to leverage GenAI in various sales tasks, enhancing efficiency and productivity. Through a combination of discussions, demonstrations, and hands-on activities, participants will gain a deep understanding of how GenAI can be integrated into sales processes and decision-making. Whether you're an experienced SDR looking to stay ahead of the curve or an aspiring professional seeking to future-proof your skillset, this course provides a foundation that will empower you to unlock new levels of efficiency, productivity, and creativity in your work. This course targets sales development representatives, managers, and team leads. Sales Development Managers and Team Leads will learn to identify GenAI opportunities and guide their teams towards efficiency and innovation. Sales Development Representatives will enhance workflows and boost productivity with GenAI tools. Aspiring SDRs will future-proof their skills and gain a competitive edge by mastering GenAI integration in sales processes. Participants should understand fundamental sales concepts and workflows, including the sales process, customer journey, CRM systems, and sales communication tools (email, phone, chat). They should be curious, open to new technologies, and eager to learn how GenAI can enhance sales workflows. While a deep technical background isn't required, some prior sales experience will help contextualize the GenAI content. By the end of this course, participants will discover GenAI capabilities for sales, identify methods to enhance lead generation, customer engagement, and sales outreach, and review GenAI limitations. They will apply real-world GenAI applications to streamline work, evaluate results, and experiment with its impact. Additionally, they will consider risks, challenges, and ethics, develop strategies for responsible integration with human oversight, and reflect on improving their skills and productivity with GenAI in sales.

The Dell Technologies IT Sales Representative Certificate prepares you to launch a successful career in technology sales. You’ll build a foundation in communication, career readiness, and personal branding while learning to present your skills and value to employers with confidence. The program covers the entire sales cycle, from prospecting to closing deals, and explores strategies for building trust, credibility, and strong customer relationships. You’ll also gain insight into the fast-changing IT industry, including trends such as artificial intelligence (AI), and practice adapting your sales approach to meet evolving customer needs. By developing skills in data analysis, territory management, value proposition design, and persuasive communication, you’ll be ready to enter the workforce equipped with the tools to succeed in competitive IT sales roles.

Salesperson | Sales Representative | Sales Associate | Sales Agent | Business Development Manager | Sales Executive What you'll learn: The Ability To Sell Any Product Or Service Using Universal Sales ConceptsThe System That Allows Any Salesperson To Learn The Skill Of SellingHow To First Sell Yourself To Your Customers And Establish TrustThe Value Of Hard Work And Persistence, And How To Create A Habit Of PersistenceThe Important Personality Traits That Are Required For Success In Every Aspect Of LifeHow To Use The Power Of Visualisation Before During And After A Sales CallHow To Build Relationships With Customers That Lead To Long Term SuccessThe Concept Of Failure, Its Impact In Our Lives And How To Overcome FailureThe Role Of Emotions In Our Lives And How To Leverage Them In SalesThe Types Of Knowledge Required For Successful Sales Career & How To Acquire ItStrategies Such As 'Sell With Smile' And 'Once More' To Create Positive HabitsImportance Of Passion For The Product You Are Selling And How To Generate Passion Welcome to our course on becoming a great salesman! Whether you're just starting out in sales or looking to take your career to the next level, this course is designed to provide you with the skills and knowledge you need to succeed.Throughout the course, you'll learn essential sales techniques such as closing deals, managing customer relationships, and prospecting for new clients. You'll also learn how to effectively communicate with customers, deliver product knowledge, and overcome objections. These skills are critical for building trust and rapport with clients and closing sales.In addition to sales techniques, we'll also cover important strategies for maximizing your sales potential. This includes topics like time management, networking, and lead generation, as well as strategies for building a sales funnel and developing a marketing plan. We'll also delve into the important role of customer relationship management, and how to use it to build long-term, profitable relationships with your clients.Throughout the course, you'll have the opportunity to practice and apply what you've learned through interactive exercises and real-world case studies. By the end of the course, you'll have the confidence and expertise you need to excel in the field of sales and build a successful career as a sales representative. So if you're ready to take your sales skills to the next level, enroll in our course today and start your journey to becoming the greatest salesman!Who is this course for? - This course is for anyone who wants to sell anything to anyone. This is a broad statement because we have to always sell ourselves, our ideas, vision, product and services, and for that we must master the art of selling.Why this course?- This course simplifies selling into simple logical concepts with practical strategies that allow anyone to master the art of selling. It gives the tools to master sales in under $20.What else is offered? - The course also has assignments, quizzes that increasing learning. There are tips, tricks and strategies that allow easy implementation of the art of selling, as well as a guide on how to make selling successfully a habit.My objective with this course is to demystify sales, you don't have to be loud or extroverted, or have 10 years of experience, or have talent for sales. Sales is simply a skill, it is fulfilling a customers need and providing value in their life. I teach simple concepts that enable anyone to sell. What do I teach in this course?The skill of salesmanship.The art of selling.How to sell yourself first, establish yourself as a trustable personality.The key to win the heart of any customer, PassionHow is passion important in sales and how to generate passion.How to create relationship with customers for long-term growthHow to sell any product or serviceHow to use the power of visualisation to create your dream results.Personality traits essential in a salesperson.Principles for success applicable in sales, business and life.The power of emotions in sales, and tips to harness the power.The list keeps growing as I consistently add new lectures to increase the value I add in your life. Sales has been my passion and I have trained many salesmen only to realise it is a very important skill for everyone and can be easily learnt.Who is this course for?Entrepreneurs who want to grow the sales of their business.Entrepreneurs who have to pitch their ideas to their team, customers and investors.Salespersons who work in sales and want to enhance their selling skills.Anyone who wants to enter the field of professional sales.Anyone who wants to be able to sell their ideas and vision.Sales Managers to use as a training tool for their salespersons.I wish you all the best and look forward to seeing you in the course.Your Business MentorSalil Dhawan

"Key Skillsets for a Sales Representative" is designed to equip a sales representative with the ultimate go-to guide on how to start a successful career in sales. This combines the essential core skills as well as communication and soft skills required for any sales enthusiast to kick start a successful career in sales. By the end of this course, the learner will be able to: — Explain the need to upskill in their sales career. — List and practice the primary skills required to kick start and sail through their sales career successfully. — List and practice communication skills required in sales. — List and practice the soft skills for sales personality development. — List and practice the software skills essential for a sales person. "

Start your career in sales by exploring the core concepts and skills required for today's selling environment—from creating your sales process and managing your time to learning how to negotiate and sell authentically. Develop your ability to create emotional engagement and earn the trust of others.Create your sales process.Develop and hone your soft, interpersonal skills.Identify negotiation and closing strategies that suit you.

Are you interested in a career as a sales representative? Explore the most critical sales representative skills you'll need—from developing a sales mindset to successfully negotiating sales deals. You'll also learn how to connect with prospects and how to effectively sell in a virtual setting.Identify the key skills for sales representative roles.Practice sales questions to ask during your sales process.Explore the sales cycle—from virtual selling to adapting the right mindset.

Building strong relationships with your customers is the key to sales success. The Salesforce CRM™ customer relationship management system enables you to manage your customer relationships more effectively and efficiently—resulting in greater sales to new and existing customers. This course will give you the knowledge and skills you need to use Salesforce® in the real world—ultimately enabling you to meet and exceed your sales targets.Course ObjectivesIn this course, you will create and manage records in the trial version of Salesforce® Sales Cloud® Lightning Enterprise Edition.You will:Create a basic Salesforce Sales Cloud environment and navigate the interface.Optimize lead qualification.Manage accounts and contacts.Manage the opportunity pipeline.Use Salesforce email.Work with reports and dashboards.Target StudentThis course is designed for sales representatives who are managing their sales territories, with the goal of converting sales leads into sales opportunities and sales opportunities into closed sales. You may be selling products or services, or you may or may not be familiar with other CRM systems and may be new to Salesforce CRM.PrerequisitesTo ensure your success in this course, you should have a basic understanding of sales processes and techniques. You should also have basic end-user skills with computers and the Internet, and some experience with using cloud-based applications.Course ContentLesson 1: Getting Started with SalesforceLesson 2: Optimizing Lead QualificationLesson 3: Managing Accounts and ContactsLesson 4: Managing the Opportunity PipelineTtopic A: Manage OpportunitiesLesson 5: Using Salesforce EmailLesson 6: Working with Reports and DashboardsAppendix A: Extending Salesforce with AppExchange

The "Roles and Responsibilities of a Sales Representative" course is designed to help an entry-level sales professional gain a firm understanding of the primary expectations from their role and the skillsets required to meet those expectations effectively. Practical tips, expert interviews and hands-on assessments and suitable assignments make this course interesting, engaging and useful for a beginner in the world of sales. By the end of this course, the learner will be able to: — Describe the structure of a sales department in an organization — List the roles and responsibilities of a sales rep — Enumerate the role of a sales rep in qualifying new business and retaining existing business. — Visualize a day in the life of a sales rep — Map basic sales rep action items to the CRM "school students and professionals with an interest in programming.

Find out how to systematically navigate the process of a complex sale, and receive the tactics and tools to increase your likelihood of sales success.

ABOUT THE COURSE:The proposed course though a fundamental course is the core of pharmaceutical education and research. This course will provide a basic understanding of all the dosage forms which are being used in the treatment of diseases. The course is to be taken by the UG students to develop their understanding of the dosage forms and is also of benefit to PG students to further develop their understanding of the pharmaceutical dosage forms which they may take up for further research and development.INTENDED AUDIENCE: Pharmacy and allied fields

Learn Sales Skills to increase your sales: Practical Sales techniques and sales strategies to close a sale successfully What you'll learn: Learn Sales TechniquesHow to Impress and Convince Anyone with ConversationHow to have a Positive MindsetHow to Develop a Winner MindsetHow to Develop Self ConfidenceEasy Selling TechniquesImportance of Visualization in SuccessImportance of Planning and ExecutionImportance of a Daily Routine and ScheduleHow to Stay Focused to Achieve Your Dreams Sales techniques are the methods that sales professionals use to create revenue. The sales process is something that a dedicated professional works on for many years. The techniques are refined through trial and error based on the sales associate's experiences. Developing effective sales techniques is an ongoing process for an individual and his entire organization. The technique typically isn’t a one-size-fits all and is often refined through trial and error based on past experiences.There are many sales techniques to close deals faster and sell more effectively, thought out by incredibly smart consultants and experienced sales personnel's. You don’t necessarily need to choose: experiment with some of them or even apply multiple methodologies to different parts of your sales process.Being successful in sales requires deliberate and persistent activities and the ability to adapt to the market and services simultaneously. Selling might seem easy when you list these sales techniques out, but actually implementing them successfully takes a lot of practice.The Key Elements in a good Sales Techniques areIdentifying ProspectsBuilding RapportIdentifying the Prospect’s Challenges and Qualifying ThemPresenting SolutionsKnowing When to Say “No”Handling ObjectionsClosing the DealMaintaining the RelationshipCreating an Opportunity to UpsellSalespeople are always looking for new and effective sales techniques. With the rapidly changing sales space, these techniques are evolving constantly.Dive in to Learn More

Explore the fundamental properties and mechanisms of pharmaceutical cocrystals in this 32-minute lecture that delves into hydrates of cocrystals and their role in stabilizing low melting solids through cocrystallization processes. Learn about pharmacokinetic profiles and how they relate to cocrystal behavior in pharmaceutical applications. Understand the Spring and Parachute model as a framework for comprehending the mechanism of action of cocrystals in solution, providing insights into how these crystalline forms enhance drug solubility, stability, and bioavailability in pharmaceutical formulations.

Welcome to "GenAI for Customer Service Representatives," an introductory course designed to empower customer service professionals with the knowledge and tools of Generative AI (GenAI). This course will illuminate how GenAI can revolutionize customer service by enhancing response times, personalizing interactions, and analyzing large volumes of feedback efficiently. You’ll explore the fundamentals of GenAI, practical applications in real-world scenarios, and important ethical considerations to use these technologies responsibly. This course is tailored for customer service representatives eager to leverage GenAI technologies to enhance their daily operations. It is also suitable for customer service managers aiming to integrate GenAI into their strategic initiatives, and IT professionals or technical support staff interested in the technological aspects of GenAI for seamless implementation and innovation. Participants should have a basic understanding of customer service processes and tools. While a deep technical background is not required, a curiosity and willingness to explore new technologies will be beneficial. This course is designed for those open to integrating GenAI tools into their customer service workflows. This course will help you understand Generative AI (GenAI) and its role in customer service, including its capabilities, limitations, and the latest advancements. You'll learn to apply GenAI to improve workflows, evaluate real-world applications, and experiment with tools. Additionally, you'll explore the risks, ethical considerations, and strategies for responsible integration, reflecting on how GenAI can enhance service quality and productivity.

ABOUT THE COURSE:The course will cover all aspects of the subject including crystallization of active pharmaceutical ingredient, intermediates as well as final products. In addition, precipitations and amorphous solids will be covered and the differences between amorphous solids and crystalline solids will be discussed. Solid state pharmaceutics supporting advanced characterization tools are included as well. Upon the completion of the course, student shall be able to apply scientific principles to the design and development of pharmaceutical crystallization processes.INTENDED AUDIENCE: UG PG students interested in pharmaceutical crystal engineering and solid-state pharmaceutical characterizationPREREQUISITES: Basics understanding of crystals, crystal engineering, solid pharmaceutical formulationsINDUSTRY SUPPORT: Pfizer, Novartis, Dr Reddy’s laboratories, Granules India, GSK, MSD, BMS

ABOUT THE COURSE:The course will cover all aspects of the subject including crystallization of active pharmaceutical ingredient, intermediates as well as final products. In addition, precipitations and amorphous solids will be covered and the differences between amorphous solids and crystalline solids will be discussed. Solid state pharmaceutics supporting advanced characterization tools are included as well. Upon the completion of the course, student shall be able to apply scientific principles to the design and development of pharmaceutical crystallization processes.INTENDED AUDIENCE: UG PG students interested in pharmaceutical crystal engineering and solid-state pharmaceutical characterizationPREREQUISITES: Basics understanding of crystals, crystal engineering, solid pharmaceutical formulationsINDUSTRY SUPPORT: Pfizer, Novartis, Dr Reddy’s laboratories, Granules India, GSK, MSD, BMS

Learn the fundamental principles and practical applications of pharmaceutical crystal engineering in this comprehensive lecture that covers the design, development, and scale-up processes for pharmaceutical solid forms. Explore how crystal engineering techniques are applied to optimize drug properties, enhance bioavailability, and improve manufacturing processes in pharmaceutical development. Discover the relationship between molecular structure and crystal packing, understand polymorphism and its impact on drug performance, and examine strategies for controlling crystal formation during pharmaceutical manufacturing. Gain insights into characterization methods used to analyze pharmaceutical crystals, including X-ray diffraction, thermal analysis, and spectroscopic techniques. Delve into case studies demonstrating successful implementation of crystal engineering principles in real-world pharmaceutical development projects, from laboratory-scale research to commercial production. Master the critical considerations for scaling up crystallization processes while maintaining product quality and consistency, and understand regulatory aspects related to pharmaceutical solid-state chemistry and crystal form selection.