Courses

Retail Operations is a comprehensive online course that covers the essentials of retail operations. Review these simple lessons and quizzes to improve your retail operations knowledge for school, work, exams or fun.

This course includes5 days of live, project-based training from expertsProprietary workbook includedVerified digital certificate of completionLearn at an accredited institutionCredits: 3.0 CEUsSmall class sizesThe course meets the recommendations outlined in the Office of Personnel Management’s Federal Supervisory Training Framework and its Leadership Competencies. By focusing on OPM’s recommended “soft skills” for supervisors, these skill sets lay a solid foundation for both federal and non-federal supervisors.Target AudienceThis course is designed for new supervisors as well as participants in supervisory development programs. Experienced supervisors who want to update and refresh their leadership competencies will also find this course invaluable.What You'll Learn at a GlanceDescribe the responsibilities of a federal supervisor. Manage the challenges in transitioning to supervision. Balance the three key supervisory accountabilities. Describe the role of the supervisor as a change agent. Foster an environment that inspires and motivates employees. Describe the opportunities and challenges for new supervisors. Recognize the unique perspectives & contributions of a diverse workforce. Meet the supervisory challenge. Manage conflict in a way that encourages collaboration & creativity.Course SyllabusModule 1: Introduction to the CourseLink course topics to OPM's Federal Supervisory Training FrameworkIdentify current supervisory skills and areas for growthDescribe the Primary Responsibility Statement for guiding decisionsModule 2: Transitioning Into SupervisionUnderstand the primary roles of a supervisorLearn about sources of power and how employees respond to powerExplore the Supervisor’s three accountabilities and the Accountability TriangleModule 3: Building Quality Relationships Through Effective CommunicationExamine the link between balancing accountabilities and communicationLearn strategies for communicating effectively with virtual teamsUnderstand the different types of listening skills and their applicationModule 4: Inspiring a Motivated and Committed WorkforceAnalyze motivational theories such as Maslow’s Hierarchy of Needs and Herzberg’s Hygiene-Motivator TheoryUnderstand the relationship between motivation and performanceIdentify employee needs through observation and conversationModule 5: Managing and Resolving ConflictUnderstand the value of conflict and methods for conflict resolutionLearn five styles for handling conflict and the importance of flexibilityModule 6: A Model for Performance ExcellenceExamine the performance management system and its components: planning, monitoring, developing, rating, and rewardingLearn about giving feedback using the Situation-Behavior-Impact modelUnderstand the importance of delegating tasks for skill developmentModule 7: Analyzing and Addressing Performance ProblemsDifferentiate between performance and conduct issuesFollow a structured approach to analyzing and addressing performance problemsModule 8: The Supervisory ChallengeReflect on your supervisory journey and personal responsibility statementSynthesize all course concepts into a personalized supervisory plan

Explore a comprehensive conference talk on enhancing retail operations resilience through forecasting models. Delve into the intricacies of data-driven retail, understanding the retail value chain, and the crucial role of forecasting in strategic planning. Examine various forecasting horizons, challenges in retail forecasting, and the impact of COVID-19 on the industry. Gain insights into statistical techniques, machine learning applications, and deep learning models for retail forecasting. Learn about implementing time series models and review real-world case studies. Discover future trends in retail forecasting and how they can revolutionize operational resilience in the retail sector.

Explore the concept of Supervisor Protection Keys in this informative 21-minute talk by Ira Weiny from the Linux Foundation. Gain insights into this important security feature and its implementation in Linux systems. Learn about the mechanisms used to protect supervisor memory from unauthorized access and understand how these keys enhance overall system security. Discover the potential applications and benefits of Supervisor Protection Keys in various computing environments.

Streamline store processes and improve customer satisfaction with Store operations solution in Microsoft for Retail.In this module, you'll: Learn about the Store operations solution components and architecture. Learn about the functionalities of Intelligent store operations to improve the efficiency of store operations. Learn how to use Clientel'ing to help store associates be aware of their customers' needs. Review the retail story and scenarios that are set up for use in other modules in this learning path. Follow the steps in the exercises to learn how to set up a training environment to use with Microsoft for Retail.In this module, you'll: Set up Microsoft 365, Teams, and Power BI Premium licenses. Add Dataverse to the Microsoft Power Platform environment and deploy Store operations. Assign the manager security role to the manager user. Import a sample data package for training. Update the loyalty account number for a customer account. Upload product images. Set up Microsoft Teams and manage Microsoft Dataverse security setup. Learn how to set up sample data and security in a retail organization with Microsoft for Retail.In this module, you: Set up organizational structures like territories and business units. Set up Teams hierarchy and assign necessary security roles to users and store teams. Configure Store operations Admin accessibility in Microsoft Teams. Define target groups and set up store zones. Define retail actions like task types, request types, cancellation reasons, appointment types and appointment teams. Discover how to efficiently manage templates and plans using Store operations, including setting up recurring tasks and assigning stores to target groups.In this module, you: Set up templates and create plans to assign recurring tasks. Set up tasks for the plans. Assign stores to target groups and territories. Customize Store operations solution to integrate with third-party applications and fetch survey responses.In this module, you: Customize Store operations solution to integrate with a third-party application and fetch product prices and stock count. Modify the frequency of the "Trigger execution plan" Power Automate flow. Extract survey response data. Customize forms for Store operations and publish the template plans. Discover how to set up Store operations Mobile and efficiently manage forms and tasks on your mobile device.In this module, you: Set up Store operations Mobile and the mobile browser emulator. View a to-do list and complete a form template task. View a customer baseball card and then create a virtual appointment for a customer. Create an ad-hoc task and review the response. Deploy and set up the Retail Insights dashboard in Store operations to gain valuable insights.In this module, you: Deploy the Retail Insights dashboard. Set up the Retail Insights dashboard. View insights on the Retail Insights dashboard.

Discover how to leverage the Store Operations Agent within Microsoft Cloud for Retail in this 42-minute conference talk from Microsoft Ignite 2024. Learn to support retail employees with a powerful tool that uses natural language processing and semantic search to provide instant answers about products, inventory, and procedures. Explore the system's capabilities for task creation and management through voice or text commands, enhancing workplace efficiency and team collaboration. Dive deep into the technical aspects including features, architecture, deployment strategies, and extensibility options of the Store Operations Agent as configured in Microsoft Copilot Studio. Join speakers Andrii Mykhailiuk and Pepijn Richter as they demonstrate how to transform retail operations through intelligent automation and employee empowerment.

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints.This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.Who Should AttendNew supervisors with fewer than five years of supervisory experience, and process and production supervisors who want the benefit of basic management skills training.How You Will Benefit Know your role as a supervisorUnderstand diversity and individual differencesRecognize legal responsibilities as a supervisorManage an ethical workplace. Handle difficult conversations.Use effective communication skills of active listening and questioningCreate a motivational environment using feedback and reinforcement to guide and motivate behaviorIncrease performance through coachingUse delegation as a tool to motivate and develop peopleCreate a plan for your own continuing growth and developmentWhat You Will Cover Different Supervisory Styles • Understanding the three supervisory styles • Practicing when and how to use each supervisory styleManaging Up • Understanding and adapting to your manager’s style • Anticipating your manager’s needs and fulfilling them • Developing the best possible relationship with your managerManaging a Diverse Workforce • How diversity affects you, your work unit, your company • Applying inclusivity to your teamLegal and Ethical Responsibilities • Understanding the Equal Employment Opportunity, Americans with Disabilities Act (ADA), hostile environment, and other key laws and legal terms • Knowing your ethical responsibilities and making ethical decisionsCreating a Motivational Environment • Understanding the common workplace motivators and reinforcements • Practicing the rules for reinforcing productive behavior • Developing a strategy for solving a current employee motivational problemCommunication Skills • Demonstrating active listening to show understanding and check content • Asking questions that uncover valuable information and strengthen the relationshipGreat Performance Through Coaching • Demonstrating giving and receiving feedback constructively • Assessing your own strengths and development needs as a coach • Asking questions that increase employees’ self-awareness and accountability • Demonstrating the AMA GUIDE coaching modelManaging Performance Appraisals • Understanding the importance of quarterly performance alignment discussions • Conducting a performance appraisal meeting and keeping records • Coping with employee reactionsDelegation as a Motivational Tool–to Develop and Motivate • What to delegate, to whom to delegate, and how to delegatePlanning for Continuing Growth

Retail Management: Mastering Retail Business, Merchandising, Category Management, and Marketing Analytics What you'll learn: Master core retail principles, distinguish between retail formats, and curate the optimal product mix to meet target market needs.Leverage data analytics and CRM insights to predict shopper behavior, make informed decisions, and drive retail business success.Design innovative, technology-enhanced store experiences that seamlessly bridge the gap between offline and online retail channels.Develop effective marketing strategies, build strong brand narratives, optimize supply chain and inventory management for efficiency.Analyze successful retail innovators, assess market size, and implement strategies for sustainable and ethical retail practices.Understand financial acumen, manage working capital, and navigate the challenges and opportunities of global retail expansion.Explore the role of product managers in retail, optimize packaging design, and build strategic offline partnerships for growth.Stay ahead of current and emerging retail trends, preparing for the future of retail and charting a path forward in the industry. Title: Mastering Retail Management: Strategies for Success in the Dynamic World of Retail Course Description: Embark on a comprehensive journey through the ever-evolving landscape of retail management with our cutting-edge course, "Mastering Retail Management: Strategies for Success in the Dynamic World of Retail." This course is meticulously designed to equip aspiring retail professionals, entrepreneurs, and current retail managers with the essential knowledge, skills, and insights necessary to thrive in today's competitive retail environment. Topics Covered: 1. Understanding Retail Formats and Location Analysis2. Crafting the Optimal Product Mix and Assortment Planning3. Designing Immersive Store Layouts and Visual Merchandising Strategies4. Navigating the Digital Landscape: E-commerce and Omnichannel Retailing5. Data-Driven Decision Making: Analytics, CRM, and Shopper Insights6. Effective Inventory Management and Supply Chain Optimization7. Mastering Financial Acumen: Retail Economics and Working Capital Management8. Developing Targeted Marketing and Promotional Campaigns9. Leveraging Social Media Platforms for Retail Success10. Building Strategic Offline Partnerships and Collaborations11. Optimizing Packaging Design for Enhanced Customer Experience12. Navigating Sustainability and Ethical Practices in Retail13. Case Studies: Learning from Successful Retailers and Industry Leaders Throughout this immersive learning experience, you'll explore a wide range of topics crucial to effective retail management. Gain a deep understanding of various retail formats, from traditional brick-and-mortar stores to innovative pop-up shops and e-commerce platforms. Learn how to craft a winning product mix, curate engaging store designs, and create seamless omnichannel experiences that captivate and delight customers. Dive into the world of data-driven retailing and discover how to leverage advanced analytics, CRM systems, and market insights to make informed decisions, optimize inventory management, and predict shopper behavior. Explore the art of visual merchandising and learn proven strategies for designing immersive, customer-centric retail spaces that drive sales and build brand loyalty. This course also emphasizes the importance of effective marketing and promotional strategies in the retail context. Gain expertise in developing targeted campaigns, harnessing the power of social media platforms like Instagram, and crafting compelling brand narratives that resonate with your target audience. You'll also learn how to build strategic offline partnerships, collaborate with influencers, and optimize your packaging to enhance the customer experience and boost brand perception. Furthermore, we'll delve into the critical aspects of financial acumen and working capital management in retail. Understand key retail economics concepts, master strategies for optimizing asset and margin management, and learn how to maintain a positive working capital position. Through real-world case studies and practical exercises, you'll gain hands-on experience in analyzing financial data, making data-driven decisions, and developing effective financial strategies. Throughout the course, you'll have the opportunity to engage with industry experts, network with like-minded professionals, and gain valuable insights from real-world case studies of successful retailers. By the end of this transformative learning journey, you'll possess the comprehensive skill set and strategic mindset needed to excel in the dynamic world of retail management. Whether you're an aspiring retail professional looking to launch your career, an entrepreneur seeking to start your own retail venture, or a seasoned manager aiming to stay ahead of the curve, "Mastering Retail Management: Strategies for Success in the Dynamic World of Retail" is your gateway to unlocking your full potential in this exciting and rewarding industry. Join us today and embark on a path towards retail management mastery!

Throughout this course, we will discuss the various considerations and processes for leading and supervising an animation team. Software required: . Throughout this course, we will discuss the various considerations and processes for leading and supervising an animation team. These tutorials will discuss the subjects of character continuity, plotting sequences, casting scenes, preparation techniques, group review dynamics, scene review processes, animation feedback methods, and pipeline considerations. By the end of this training, you will have many great techniques to utilize as well as an even more thorough understanding of all the elements of leading an animation team on a project.

This course is designed for new frontline supervisors stepping into leadership roles for the first time. In 20 concise, 90-second videos, you will practice essential leadership skills that help you shift from peer to supervisor with confidence. The course emphasizes practical tools for building trust, communicating with clarity, and guiding teams through daily challenges. You’ll learn how to balance authority with approachability, manage former peers effectively, and use feedback and influence strategies to improve team performance. With a focus on emotional intelligence, accountability, and professional judgment, the course equips you to handle pressure while supporting both team and personal growth. Whether you are leading on the shop floor, in customer service, or in operations, you’ll leave with actionable routines for your first 30 days as a new supervisor.

This free course, Retail marketing, explores how retailers use marketing to communicate with their customers, considering definitions of retailing and consumers, the basics of communications, before moving on to look at different forms of marketing communications and advertising used by retailers.

In this course, part of the Retail Management Professional Certificate program, you will learn the four key components of the retail business: Demand forecasting, Inventory management Assortment planning Pricing decisions You will learn about the different challenges that retailers face and have the opportunity to explore methods and techniques available to address these challenges. You will also have access to simulation tools to better internalize the concepts. The course will take a hands-on, problem driven approach that will help you understand and put into practice the concepts you learn. At the end of the course you, will be able to make better decisions at every step of the retail process. We have designed this course to suit a wide variety of participants, from retail owners and store managers, to undergrad business majors or specialists in retail.

Learn about Containerd, a powerful container supervisor, in this 37-minute Docker conference talk. Explore the design decisions behind Containerd's architecture, including its ability to reattach to running containers after being killed and its capacity to start hundreds of containers within seconds. Discover the background of Containerd, understand the reasons for its development, and delve into concepts such as daemonless containers and exit codes. Examine the architecture, exit status handling, standard I/O management, and reparenting capabilities. Watch a live demo and gain insights into the runtime workflow of this efficient container management tool.

This one day refresher course is required for all accredited asbestos contractor supervisors to extend their accreditation for a one-year period. Course Content: Review state of the art work practicesReview air monitoringReview federal and state regulationsSupervisory techniquesCase StudiesAfter registration, students will receive information on signing onto the webinar platform via ZOOM. Please note access to PC with webcam and audio will be necessary to attend the live webinar. Students will be required to show their state ID (example: Drivers license) at the start of the Webinar. During the Live webinar, students will be able to interact with the instructor. Training will be actively proctored at all times.

By participating in this self-paced corporate learning course, you'll learn about the role management plays in identifying and reducing stress for employees in the workplace. Our short video lessons are fun and informative, and the included quizzes may be used for additional review or training.

We've provided a helpful resource you can use to teach your supervisors about emotional intelligence in this engaging corporate training course. Made up of lessons, quizzes and tests, this course is always accessible on mobile device as well as computers.

This engaging Retail Innovation course can quickly build your retail innovation knowledge. Utilizing our entertaining lessons, mini quizzes and additional learning and study tools will make it easy to excel in school or improve your performance on the job.

Learn about the strategic outlook and roadmap evolution for Supervisor software in this 11-minute conference presentation from the Geology Symposium 2025. Discover insights from Oscar Rondon, Principal Geostatistician at Datamine, who brings over 18 years of experience in geostatistics and resource estimation to discuss the future direction of this mining software platform. Gain understanding of how Supervisor is evolving to meet the changing needs of mine and resource geology professionals, with perspectives informed by extensive experience in resource estimation, conditional simulation, uniform conditioning, and change of support techniques across various commodities and mineralisation styles. Explore the strategic vision for advancing geostatistical applications in mining through this expert presentation delivered at a symposium featuring leading professionals from major mining companies and technology providers including Vale, Evolution Mining, Northern Star Resources, and other industry leaders.

Assign this course to your retail employees at any time to help them review the foundations of retail management. The course's lessons and quizzes can be used to train potential retail managers or strenthen the management skills of your current retail supervisors.

When you access this course, you'll find lessons you can use to help your managerial employees learn how to handle conflict in the workplace. The video lessons, short quizzes and tests are accessible 24 hours a day and can be assigned your employees or used in a corporate training session