Courses

This is a self-paced lab that takes place in the Google Cloud console. Learn how to run distributed services on multiple Google Kubernetes Engine (GKE) clusters in Google Cloud using Multi Cluster Ingress and GKE Service Mesh

Learn how to provide "rock star" retail customer service—the kind that gets you noticed by managers and keeps customers coming back.

The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers. You will complete sample transactions for peer evaluation, ensuring all steps are executed and excellent customer service is provided during any transaction. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service To be successful in this course, it is recommended that you complete the first two courses in this program.

The demand for customer service representatives is huge, there are thousands of open job roles in the US alone. This program prepares you for a retail customer service role. Retail customer service is an exciting career where every day is a new day and a new adventure. The target audience for this certificate is anyone who is customer obsessed and is looking to launch a career in retail customer service. This program uniquely prepares you for your new role by using a blend of videos, activities, discussions, simulations, peer-reviewed projects, and a final capstone. As you complete each of these activities, you will create experiences that you can reference in job interviews or even as you work with customers after you have landed the job. At the end of this program, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service If you are someone that enjoys meeting people, solving problems, and are ready for new experiences, then this program is right for you. Upon completion of this program, you will receive a Professional Certificate from CVS Health to showcase your proficiency. You’ll also gain access to exclusive career support resources to help you in your job search and you’ll have a portfolio of meaningful activities you have completed to show prospective employers.

This convenient and effective corporate training course helps employees develop and strengthen their retail management skills. Your employees can study the course at any time, and they'll learn about the fundamentals of merchandise, personnel and retail management.

AWS Managed Services (AMS) Self-Service Reporting collects data from various AWS services and provides you with reports on AMS patch, backup, billing, and incident management services. AMS Senior Cloud Service Delivery Manager Jeremy Tennant addresses the challenges that AMS Self-Service Reporting solves, how you can integrate your business intelligence tools with Self-Service Reporting, and provides a demonstration of the service in the AMS Console. Course level: Fundamental Duration: 10 minutes Activities This course includes presentations. Course objectives In this course, you will: Understand how AMS Self-Service Reporting helps create a complete picture of your data. Understand how AMS Self-Service Reporting fills in gaps in your data sets in real time, allowing you access to reporting outside of your AMS Monthly Business Review. Understand how to integrate the data provided by AMS Self-Service Reporting with your organizations business intelligence tools. Understand how to integrate the data provided by AMS Self-Service Reporting with your organizations business intelligence tools. Intended audience This course is intended for: AMS Customers Prerequisites We recommend that attendees of this course have: A fundamental understanding of AWS services. Course outline Module 1: How to Use This Course Module 2: AMS Self-Service Reporting Module 3: Feedback

By the end of this course, learners will be able to manipulate NumPy arrays, implement gradient descent, clean and transform retail datasets using Pandas, create pivot tables and groupby aggregations, manage string and datetime data, and export results for business reporting. This hands-on case study–driven program begins with NumPy foundations to establish strong numerical computing skills, then transitions into Pandas for retail data management and analysis. Learners will benefit by building both technical depth (NumPy optimization, array operations, linear algebra) and business-ready skills (retail dataset cleaning, transformation, and advanced Pandas analytics). Unlike generic tutorials, this course integrates practical projects with real-world datasets, ensuring students practice problem-solving with tools they will use in professional environments. What makes this course unique is its two-in-one structure: learners first gain confidence in numerical computing with NumPy, then seamlessly apply those skills to business data analysis in Pandas. This progression creates a complete, industry-relevant learning pathway for aspiring data analysts, business intelligence professionals, and Python enthusiasts.

Discover how to manage young employees. Learn management and coaching techniques to bring out the best in a younger team.

Learn how to manage your manager. In this course, adapted from the podcast How to Be Awesome at Your Job, Mary Abbajay explains how to build a good relationship with your boss.

Learn how to create and manage apps with SCCM and prepare for Microsoft certification exam 70-703. See how to deploy apps using PowerShell scripts, and deploy App-V virtual apps.

Set yourself up for success in your new retail job. Learn techniques that can help you consistently deliver top-notch customer service—regardless of what's going on around you.

This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create solutions to customer problems - Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the first three courses in this program.

This MOOC examines how brand values, products/service sensory qualities and their communicative, emotional and relational attributes are translated into the context of physical and virtual retail and its omnichannel evolution.

Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Get the skills you need to establish processes and policies that guide your employees to deliver superior performance. Learn the essentials of managing a contact center and team.Manage customer expectations and build loyalty.Develop customer surveys and win back lost customers.

Strong customer service is a cornerstone of any business and this short training course is an effective tool that will ensure your employees are aware of successful customer service practices. The knowledge developed with these videos will have a positive impact on your employees and ultimately your company.

This course is an effective training tool you can use to build the skills of your customer service employees in retail and other settings. The training program can help ensure that your employees provide high-quality customer service that's needed for the success of your business.

Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Cultivate the skills you need to establish processes and policies that guide your employees to deliver superior performance.Learn the basics of being a strong customer service leader.Learn how to use assessments to hire customer service talent.Explore best practices for managing a customer contact center.

AWS: Managed AI Services is the fifth course in the Exam Prep (MLA-C01): AWS Certified Machine Learning Engineer – Associate Specialization. This course is designed to help learners leverage powerful pre-trained AI services offered by AWS to accelerate the development of intelligent applications — without the need to build or train ML models from scratch. Through a practical, service-based approach, learners will explore AWS offerings for natural language understanding, speech processing, computer vision, personalized recommendations, intelligent search, and human-in-the-loop workflows. These services allow developers, data engineers, and ML practitioners to embed intelligence into applications at scale with minimal ML expertise. With real-world examples, this course demonstrates how to use services like Amazon Comprehend, Rekognition, Polly, Textract, Transcribe, Personalize, Kendra, and A2I (Augmented AI) to deliver business value through managed AI capabilities. This course is structured into two major modules, each containing focused lessons and guided walkthroughs. Learners will gain approximately 2.5 to 3 hours of hands-on video content, supported by Graded and Ungraded Quizzes to assess conceptual understanding and real-world application. Module 1: Natural Language, Speech & Vision AI Services on AWS Module 2: Intelligent Search, Personalization & Human-in-the-Loop AI By the end of this course, learners will be able to: Understand how AWS Managed AI Services solve common AI use cases without custom model development Integrate services for NLP, speech, and computer vision into applications Build personalized experiences and intelligent search solutions using Amazon Personalize and Kendra Incorporate human review using Amazon A2I for critical workflows requiring oversight This course is ideal for cloud developers, solution architects, data engineers, and ML beginners who want to integrate powerful AI capabilities without training models. It’s also tailored for learners preparing for the MLA-C01 certification, especially those aiming to master the application of AWS’s fully managed AI services in real-world use cases.

Great leadership doesn't happen by chance—it happens by design. This course helps you create and evolve a personalized leadership checklist that keeps you focused on what matters most. You'll learn the core components of an effective checklist, from daily practices to strategic responsibilities, and how to structure them for clarity and action. Through practical tools, case examples, and hands-on activities, you'll build a Version 1 of your leadership checklist, test it against real challenges, and refine it as your role evolves.

As organizations adopt cloud-native applications and services, the need for effective management and orchestration of containerized workloads becomes crucial. In this course, Manage Azure Kubernetes Service (AKS), you’ll learn how to manage networking for the AKS cluster API and how to configure scaling. First you’ll explore the available options for securing access to the AKS cluster API at the network layer, which will improve defense in depth by providing an additional layer of security in addition to the authentication and authorization layer. Next, you’ll learn how to configure scaling for your AKS cluster and its workloads, by first exploring how to configure node scaling, and then moving up into the workloads and exploring how to configure pod scaling. Finally, you’ll explore how you can take advantage of low-cost compute with spot instances and rapidly burst capacity using Azure Container Instances (ACI). By the end of this course, you’ll have the skills and knowledge of managing AKS needed to secure the AKS cluster API and manage AKS scaling.