Courses

Learn how to manage your manager. In this course, adapted from the podcast How to Be Awesome at Your Job, Mary Abbajay explains how to build a good relationship with your boss.

Learn how to create and manage apps with SCCM and prepare for Microsoft certification exam 70-703. See how to deploy apps using PowerShell scripts, and deploy App-V virtual apps.

Great leadership doesn't happen by chance—it happens by design. This course helps you create and evolve a personalized leadership checklist that keeps you focused on what matters most. You'll learn the core components of an effective checklist, from daily practices to strategic responsibilities, and how to structure them for clarity and action. Through practical tools, case examples, and hands-on activities, you'll build a Version 1 of your leadership checklist, test it against real challenges, and refine it as your role evolves.

Looking for a consistent and reliable way to install Windows applications? Learn about the Chocolatey package manager.

Configure product catalog, pricing, and orchestration for your company's revenue teams.

Build the skills to forecast, plan, and optimise your hotel’s revenue Using revenue management to predict customer behaviour can allow a business to optimise incomes and improve profitability through pricing. On this four-week course from the Universidad de Palermo, you’ll learn the basic concepts of revenue management and discover the best processes to prepare forecasts, benchmarks, pricing strategies, and much more. Explore the behaviour of the hotel market and hospitality sector trends You’ll start by delving into the basics of revenue management and understanding its competitive potential in the hospitality sector. Then, you’ll widen the focus to look at the hotel market as a whole; analysing the trends of the industry, both in consumers and competitors. By learning the behaviour of the hotel market, you’ll be able to better predict and plan for changes in the sector. Develop strategies and tools for hotel revenue management There are many tools you can use to analyse the market and make informed revenue decisions. From demand forecast to price elasticity on demand, you need a robust strategy and toolset to optimise your profitability in the hospitality industry. Throughout this course, you’ll gain the skills to analyse the market and identify when to make changes in pricing to improve both income and profitability. Discover the benefits of market segmentation and competitive positioning There are many different ways to obtain and analyse market information to better predict your strengths and weaknesses as a business. You’ll evaluate these different methods and techniques before learning the importance of market segmentation. By the end of this course, you’ll be able to plot a competitive map and develop strategies to effectively position your business’s price points. This course is designed for anyone with an interest in the tourism and hospitality sector. It will be especially useful to university students currently studying hospitality or for any professionals in the industry.

This course focuses on understanding why managers are crucial to team success and the positive impact they can have. It covers recognizing both effective and ineffective management behaviors and highlights the unique value managers bring to their teams.

Learn how to transition from individual contributor to Manager and Leader with confidence! What you'll learn: Welcome to your career in management. But most important…Welcome to leadership. Even for the most gifted individuals, the process of becoming a leader is a rigorous and many times an exhausting journey. The rewards, however, can be enormous. I surveyed a group of managers across many disciplines and asked the question, “As a new manager, what do you wish you learned early in your career?” What follows in this course, is a result of the responses, as well as my personal experience coaching and mentoring new managers. I will open this course by asking you to be patient with yourself. You do not develop leadership skills overnight. It takes practice, it takes trying new things, it takes making mistakes. Yes, sometimes you will fail. That is ok. It is ok to acknowledge when something doesn’t work, it is ok to celebrate and build on your successes. I have broken this course into individual modules. These are small bite sized modules that you can view either one after the other, or one at a time as you drink your morning coffee. Feel free to jump around and view the modules that are of the most importance to you. Take what works, challenge what doesn’t, try new things. I’m excited to join you in this journey. It’s time to think about success. Let’s Get Started. Welcome to your career in management. But most important…Welcome to leadership. Why did you make this big move? To grow personally and professionally? To make a difference? To lead others to realize their success? All of the above?All this, and more! Even for the most gifted individuals, the process of becoming a leader is a rigorous and many times an exhausting journey. The rewards, however, can be enormous. I surveyed a group of managers across many disciplines and asked the question, “As a new manager, what do you wish you learned early in your career?” What follows in this course, is a result of the responses, as well as my personal experience coaching and mentoring new managers. I will begin by asking you to be patient with yourself. You do not develop leadership skills overnight. It takes practice, it takes trying new things, it takes making mistakes. Yes, sometimes you will fail. That is ok. It is ok to acknowledge when something doesn’t work, it is ok to celebrate and build on your successes. I have broken this course into individual modules. These are small bite sized modules that you can view either one after the other, or one at a time as you drink your morning coffee. Feel free to jump around and view the modules that are of the most importance to you. Take what works, challenge what doesn’t, try new things.The Chapters include:Introduction to ManagementDeveloping Your Leadership StyleLeadership ResponsibilitiesLeadership CommunicationTeam DevelopmentYour Growth and DevelopmentManagers Toolkit I’m excited to join you in this journey. It’s time to think about success. Let’s Get Started.

Learn the skills you need as a middle manager, including how to build strong hybrid teams, onboard new employees, conduct performance reviews and give feedback, develop OKRs to drive business alignment, trust your teams to do their best work, build visibility online as a remote leader, and communicate across cultures virtually. After completing this learning path, advance your skills with Manage Remote and Hybrid Teams as a Senior Manager.Build strong hybrid/remote teams.Onboard new employees effectively.Create OKRs that drive alignment, autonomy, and accountability.Communicate across cultures virtually.

Discover what it means to lead at a distance. As a new manager, learn how to run effective virtual and hybrid meetings, build a virtual team culture, communicate across cultures, whether working virtually or in person, and drive engagement, productivity, and growth. After completing this learning path, advance your skills with Manage Remote and Hybrid Teams as a Middle Manager.Discover what it means to lead at a distance.Drive engagement, productivity, and growth remotely.Run effective virtual and hybrid meetings.Communicate across cultures virtually.

As a senior manager, you're leading distributed teams remotely, in an office setting or both. In this learning path, you’ll learn how to plan for and embrace this new reality, including how to run collaborative hybrid teams, communicate across cultures and create great employee experiences, coach your people, and drive results and resolve conflict.Plan for the work-from-anywhere organization.Build a high-performance work culture.Communicate across cultures virtually.Drive results and resolve conflict.

With a fixed capacity, a highly disposable product and high fixed costs, hotels are a natural candidate for the application of revenue management. Originally developed by the airlines in the 1970s, these analytics-based techniques help predict consumer behavior at the hotel’s market level so that the hotel can sell each room each night at the optimum price. With modern-day rising acquisition costs and distribution complexities, revenue management techniques have increasingly been adopted by both small and large hotel companies, making a comprehensive understanding of segmentation, forecasting and pricing an essential requirement for today’s hospitality professionals. The purpose of this course is to provide a core understanding of the fundamentals of revenue management, which ties into the larger picture of revenue strategy. The course is structured to provide an insightful look into Revenue Management. Created in conjunction with Duetto, this course is hosted by a group of revenue management leaders in both theory and with hands-on experience at properties around the world. Upon completion of the course students should be empowered with industry best practices, which can be applied across the vast diversification the hotel industry to empower those to optimize profits. Duetto delivers powerful revenue strategy solutions to the world’s leading hotels and casinos, combining unparalleled expertise with world-class cloud-based technology. Acknowledgement: Bela Nagy, Agnes Roquefort , Jonathon Liu, Frederic Toitot, Pierrick La Masne, Markus Keller - ACCOR Simone Truscello - ACE HOTELS. Richard Valtr - MEWS SYSTEM. Jean-Luc Chrétien - FAST BOOKING. Jeannette Ho - FAIRMONT RAFFLES HOTELS & RESORTS. Chinmai Sharma - TAJ HOTEL & RESORTS. Cindy Estis Green - KALIBRI LABS. Jason Thielbar - RED LION. Christopher Cooper - ROCCO FORTE. Rom Hendler - SANDS. Rafi Rejerano - AB Hotels. Riko Van Santen - KEMPINKI HOTELS & RESORTS. Vinod Sukhija - BANYAN TREE HOTELS & RESORTS. Olivier Flement - WALT DISNEY COMPANY. Cidalia Pinto Coehlo - LOUVRE HOTELS. Trevor Stuart-Hill - REVENUE MATTERS. Vincent Cusma, Marco Benvenuti, Eric Stoessel, Gayle Ehrean, Nevin Reed - DUETTO. Claire Bertrand, Vincent Chatain, Jessica Moses, Benjamin Six (ESSEC Business School), Emilie Dupré (IMAGE-IN), Gregory Halidy (TRIPLAY)

Revenue forecasting refers to the use of analytical techniques to produce estimates of future financial inflows for the government. It is of crucial importance to policymakers, as it helps them devise sound public polices and plan spending programs based on these projected revenues. While governments derive revenues from various sources, taxes typically are the main funding mechanism. Therefore, this course focuses on the forecasting and analysis of tax revenue. We first pinpoint places where data can be accessed and guide you on how to assess the quality of your data. We then move to general forecasting techniques. We apply these techniques to forecast major tax revenue items such as: value added taxes, import duties, excises, personal income tax and corporate income tax. The course also provides an introduction to techniques that can be used to estimate the revenue effects of policy changes and their distributional impact.

Learn how Revenue Cloud supports your product catalog, pricing, contracts, and orders.

Explore the critical transition from engineering manager to manager of managers in this 23-minute conference talk that addresses the surprising lack of guidance available for this pivotal career step. Learn from practical insights gained during a year-long journey of scaling from managing one engineering team to overseeing five teams. Discover the key similarities and differences between managing individual contributors and managing other managers, while identifying which existing strengths to leverage and where new skills need development. Examine the biggest challenges faced during this transition alongside debunking common misconceptions about the role. Gain practical tips and templates for navigating information flow within organizations, influencing decisions effectively, and understanding the evolving nature of problems and their resolution at this leadership level. Whether considering this career path, currently in transition, or working alongside senior engineering leaders, acquire actionable strategies to make this professional evolution both smooth and successful while building confidence that complex leadership challenges are indeed "figurable."

Explore Azure Monitor System Center Operations Manager (SCOM) Managed Instance in this 21-minute video tutorial. Learn about the differences between DIY SCOM and SCOM MI, customer responsibilities, Microsoft-managed aspects, connectivity options, management tooling, and supported agents. Discover supported management packs, resiliency and scaling features, enhanced agent log capture, and updating processes. Gain insights into pricing models and migration strategies from existing SCOM deployments. Dive into key topics such as connectivity, management tools, and the benefits of Microsoft-managed infrastructure to understand how SCOM MI can streamline your monitoring responsibilities while maintaining familiar SCOM functionality.

Security is often referred to as a “Cost” Center. However, security can be a Revenue Protector and a Competitive differentiator that can build trust from prospects, which will close deals. Prerequisites 5-7 years of Information Technology Experience 3-5 years of Project Management Experience Familiarity with Regulatory and Privacy Regulations Experience managing budgets Kelley Handerhans CISO Course GRC Concepts Course Goals By the end of this course, students should be able to: Understand what the business expects from the CISO Communicate in business language Identify opportunities to protect and potentially generate revenue How to gain stakeholder buy-in and build trust

Become a full stack sales expert and build a sales machine What you'll learn: Execute the Predictable Revenue systemSetup Pipedrive in the context of Predictable RevenueGenerate leads and qualified opportunities at scaleClose deals and drive revenue for their organizations This course was developed exclusively in coordination with the Pipedrive and Predictable Revenue teams. The goal of the course is to accelerate your journey on the road to becoming a full stack sales professional. In today’s sales environment the topsales reps are tech nerds and sales nerds. These top performing sales reps understand the sales technology but also understand the best-in-class sales frameworks. This course is designed for: Current Pipedrive usersFuture Pipedrive usersPredictable Revenue fansSales NerdsSales RookiesI made this course. My name is Matt Smith. I used Pipedrive and the Predictable Revenue methodologies to help my startup go from $0 to $30M/YR in sales in just a few years. Aaron Ross is both a friend and a mentor. Now I advise companies like Sales Hacker and Tangaon their sales systems and revenue generation activities. The course is broken down into 4 central components. Pipedrive How does Pipedrive work?What are the best practices?How should I use Pipedrive if I run a Predictable Revenue team?How should I use Pipedrive if I am a 1-man sales team?How do I combine sales hacking activities like lead scraping with Pipedrive?What 3rd party apps work well with Pipedrive?What data should I be looking at in Pipedrive to monitor my sales metrics?Since this course was built in coordination with the team at Pipedrive we have all the newest official Pipedrive training videos in the course as well. This means you are getting the absolute best Pipedrive training possible right from the Pipedrive team themselves as well as myself. Predictable Revenue What is Predictable Revenue?What are the Predictable Revenue metrics I should be monitoring?What are the central Predictable Revenue teachings?What type of emails should I be using when executing a Predictable Revenue system?What key terms used in Predictable Revenue can use to sound smart? :)Lead Generation How do I scrape for leads?Where should I be scraping?How do I find emails for Free?What 3rd party tools can I use for lead generation?How do I get more leads?What are good metrics around leads?Sales Hacking What are today’s sales hackers in the trenches doing that I am not?What type of outreach cadence should I be using to connect with my prospects?What are the key sales books I should read? What are the general ideas found in these books?How do I manage my pipeline?What are the key metrics I should be using?How do I manage a sales team?Explode your qualified leads. Close a ton deals. Build a sales machine. Join the new era of sales. And let me know how I can help. Cheers, Matt

Welcome to the Revenue Cycle, Billing, and Coding in Ambulatory Healthcare Management course! In this course, you will explore the essential aspects of revenue cycle management in ambulatory healthcare settings. Designed for those with little to no background in healthcare, this course provides you with a comprehensive understanding of the revenue cycle process, including registration, insurance, billing and coding basics, denials management, collections, and price transparency. By the end of this course, you will have a comprehensive understanding of the revenue cycle billing and coding process in ambulatory healthcare management. Start your journey to acquire the knowledge and skills needed to navigate the complexities of registration, insurance, billing and coding, denials management, collections, and price transparency in the revenue cycle.

Design engagement frameworks that accelerate time-to-value, handle crises, and drive profitable growth through renewals, expansions, and advocacy.