Courses

This is a self-paced lab that takes place in the Google Cloud console. Learn how to run distributed services on multiple Google Kubernetes Engine (GKE) clusters in Google Cloud using Multi Cluster Ingress and GKE Service Mesh

AWS Managed Services (AMS) Self-Service Reporting collects data from various AWS services and provides you with reports on AMS patch, backup, billing, and incident management services. AMS Senior Cloud Service Delivery Manager Jeremy Tennant addresses the challenges that AMS Self-Service Reporting solves, how you can integrate your business intelligence tools with Self-Service Reporting, and provides a demonstration of the service in the AMS Console. Course level: Fundamental Duration: 10 minutes Activities This course includes presentations. Course objectives In this course, you will: Understand how AMS Self-Service Reporting helps create a complete picture of your data. Understand how AMS Self-Service Reporting fills in gaps in your data sets in real time, allowing you access to reporting outside of your AMS Monthly Business Review. Understand how to integrate the data provided by AMS Self-Service Reporting with your organizations business intelligence tools. Understand how to integrate the data provided by AMS Self-Service Reporting with your organizations business intelligence tools. Intended audience This course is intended for: AMS Customers Prerequisites We recommend that attendees of this course have: A fundamental understanding of AWS services. Course outline Module 1: How to Use This Course Module 2: AMS Self-Service Reporting Module 3: Feedback

Learn how to manage your manager. In this course, adapted from the podcast How to Be Awesome at Your Job, Mary Abbajay explains how to build a good relationship with your boss.

Learn how to create and manage apps with SCCM and prepare for Microsoft certification exam 70-703. See how to deploy apps using PowerShell scripts, and deploy App-V virtual apps.

AWS: Managed AI Services is the fifth course in the Exam Prep (MLA-C01): AWS Certified Machine Learning Engineer – Associate Specialization. This course is designed to help learners leverage powerful pre-trained AI services offered by AWS to accelerate the development of intelligent applications — without the need to build or train ML models from scratch. Through a practical, service-based approach, learners will explore AWS offerings for natural language understanding, speech processing, computer vision, personalized recommendations, intelligent search, and human-in-the-loop workflows. These services allow developers, data engineers, and ML practitioners to embed intelligence into applications at scale with minimal ML expertise. With real-world examples, this course demonstrates how to use services like Amazon Comprehend, Rekognition, Polly, Textract, Transcribe, Personalize, Kendra, and A2I (Augmented AI) to deliver business value through managed AI capabilities. This course is structured into two major modules, each containing focused lessons and guided walkthroughs. Learners will gain approximately 2.5 to 3 hours of hands-on video content, supported by Graded and Ungraded Quizzes to assess conceptual understanding and real-world application. Module 1: Natural Language, Speech & Vision AI Services on AWS Module 2: Intelligent Search, Personalization & Human-in-the-Loop AI By the end of this course, learners will be able to: Understand how AWS Managed AI Services solve common AI use cases without custom model development Integrate services for NLP, speech, and computer vision into applications Build personalized experiences and intelligent search solutions using Amazon Personalize and Kendra Incorporate human review using Amazon A2I for critical workflows requiring oversight This course is ideal for cloud developers, solution architects, data engineers, and ML beginners who want to integrate powerful AI capabilities without training models. It’s also tailored for learners preparing for the MLA-C01 certification, especially those aiming to master the application of AWS’s fully managed AI services in real-world use cases.

Explore the evolutionary roots of human social behavior in this thought-provoking lecture by Laura Fortunato, Associate Professor of Evolutionary Anthropology at the University of Oxford. Delve into intriguing questions about marriage customs, inheritance patterns, and their connections to social complexity across different societies. Gain insights into why some cultures enforce monogamy while others practice polygyny, and examine the varied inheritance systems from paternal to maternal lineages. Discover how evolutionary principles can shed light on the diversity of human social structures and behaviors in this engaging 73-minute presentation from the Santa Fe Institute's Community Lecture series.

Explore the emerging field of social cybersecurity in this thought-provoking lecture by Sauvik Das from Carnegie Mellon University. Delve into the complex interplay between human social behavior and cybersecurity decisions in an era of pervasive connected devices. Discover insights from data science research, including an analysis of security tool diffusion through Facebook user networks and a large-scale randomized experiment. Learn about Thumprint, an innovative authentication system designed for small groups using machine learning techniques. Gain valuable perspectives on the future of socially intelligent security systems that align with human behaviors, desires, and capabilities.

One way or another, all employees are managed. But approaches to managing employees varying from employee-to-employee, job-to-job, manager-to-manager, organization-to-organization, and country-to-country. This course provides a foundation for developing your own approach to skillfully managing employees by illustrating alternative human resource management (HRM) strategies, introducing the importance of the legal context, and thinking about what motivates employees. This will then give you the factual and conceptual basis for developing specific, critical HRM skills in subsequent courses on hiring employees, managing performance, and rewarding employees. Don't know anything about HRM? That's OK! Leave this course with a new-found understanding of the range of options available for managing employees, a grasp of what makes workers tick, and the readiness to develop your own HRM skills.

People are the most valuable asset of any business, but they are also the most unpredictable, and the most difficult asset to manage. And although managing people well is critical to the health of any organization, most managers don't get the training they need to make good management decisions. Now, award-winning authors and renowned management Professors Mike Useem and Peter Cappelli of the Wharton School have designed this course to introduce you to the key elements of managing people. Based on their popular course at Wharton, this course will teach you how to motivate individual performance and design reward systems, how to design jobs and organize work for high performance, how to make good and timely management decisions, and how to design and change your organization’s architecture. By the end of this course, you'll have developed the skills you need to start motivating, organizing, and rewarding people in your organization so that you can thrive as a business and as a social organization.

Explore a thought-provoking conference talk that delves into the concept of social cybersecurity and its impact on human behavior. Learn how social influences significantly affect cybersecurity practices and discover innovative approaches to encourage better security behaviors. Examine empirical evidence from a study of 1.5 million Facebook users, revealing how social perceptions can hinder the adoption of security measures. Gain insights into the design of more effective security systems that leverage social dynamics, including the results of a randomized controlled experiment involving 50,000 Facebook users. Understand the importance of creating observable, inclusive, and stewarded security systems to promote positive social influence. Uncover the potential of socially intelligent security systems that accommodate human behaviors, desires, and capabilities, reshaping the future of cybersecurity.

Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Get the skills you need to establish processes and policies that guide your employees to deliver superior performance. Learn the essentials of managing a contact center and team.Manage customer expectations and build loyalty.Develop customer surveys and win back lost customers.

Strong customer service is a cornerstone of any business and this short training course is an effective tool that will ensure your employees are aware of successful customer service practices. The knowledge developed with these videos will have a positive impact on your employees and ultimately your company.

In this course, you will learn about the process of onboarding customer accounts to AWS Managed Services (AMS). You will review the roles and teams associated with onboarding, as well as the steps covered in each of the five onboarding phases: Discovery and Planning, Foundations, Security Integration, Operations Integration, and Application Onboarding. Intended AudienceThis course is intended for:APN Consulting PartnersCustomersInternal Course ObjectivesBy the end of this course, you should be able to:Describe the AMS onboarding phasesExplain the roles and teams associated with each phase of onboardingRecognize key topics covered in each phase of onboarding PrerequisitesWe recommend that attendees of this course have the following prerequisites:A basic understanding of network architectureFamiliarity with the AMS service Delivery MethodThis course is delivered through:Digital training Duration20 minutes

Great leadership doesn't happen by chance—it happens by design. This course helps you create and evolve a personalized leadership checklist that keeps you focused on what matters most. You'll learn the core components of an effective checklist, from daily practices to strategic responsibilities, and how to structure them for clarity and action. Through practical tools, case examples, and hands-on activities, you'll build a Version 1 of your leadership checklist, test it against real challenges, and refine it as your role evolves.

Explore the intricacies of social complexity in a thought-provoking lecture that delves into the evolution of human social structures. Examine the defining characteristics of complexity and how they manifest in modern human societies. Investigate various bonding mechanisms, including grooming, sex, proximity, and play, and their roles in shaping social interactions. Analyze the relationship between risk-taking behaviors and social complexity. Uncover the connections between complexity and mythology, and explore the concept of fusion in social systems. Gain valuable insights into the multifaceted nature of human social dynamics and their implications for our understanding of society.

Explore the critical cybersecurity threat of social engineering in this 55-minute conference talk from NDC Oslo 2025. Discover why traditional security measures like multi-factor authentication, WAFs, software updates, code scanning, and encryption still leave organizations vulnerable to attacks that have cost companies millions - Facebook $99 million, Google $23 million, Toyota $37 million, and others. Learn how social engineering exploits human weaknesses rather than technical vulnerabilities, making it one of the most subtle yet potent attack vectors that no organization is immune to. Understand why IT professionals are particularly at risk, both as targets and as individuals with access to sensitive business data that could be exploited. Examine various social engineering methods and psychological manipulation techniques used to compromise personal and organizational security. Gain practical insights into recognizing attack vectors and implementing defensive strategies to better protect yourself and your organization against these human-focused cyber threats.

Looking for a consistent and reliable way to install Windows applications? Learn about the Chocolatey package manager.

This free course, The social nature of being human, will introduce you to several of the social aspects of humanity and being human. Some of these are obvious, as, during the course, you will think about crowd behaviour and consider traditional dilemmas of being in crowds. Others will be less obvious, such as the seemingly intimate and private act of charitable giving to the homeless. Yet the focus of the course will at all points be how the 'social' permeates our day-to-day conduct, and often in ways we are not necessarily aware of it. We are in the presence of others, not just when they clearly chant with us or step on our feet, but, more controversially, even when during our most private dreams, fantasies and other ruminations.

Learn the fundamentals of social engineering and human hacking in this 50-minute conference talk from BSides Philly 2016. Explore key principles, dangers, and advanced techniques such as method acting and industrial espionage. Discover how attraction and trust play crucial roles in manipulation, and understand Boyd's OODA loop. Gain insights into "healing" pain, potential pitfalls, and the concept of honeypots. Delve into the realization that our world is not a meritocracy and how this knowledge can be leveraged in social engineering practices.

Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Cultivate the skills you need to establish processes and policies that guide your employees to deliver superior performance.Learn the basics of being a strong customer service leader.Learn how to use assessments to hire customer service talent.Explore best practices for managing a customer contact center.