20-400 RV Park Guest Services Associate

Summary/Objective The RV Park Associate is responsible for supporting the daily front-line operations of the Ute Mountain Casino Hotel RV Park. This entry-level role provides friendly and efficient customer service to guests, handles reservations and check-ins, processes payments, and ensures the guest area remains clean and welcoming. Success in this role means delivering a consistent and positive guest experience, managing transactions accurately, and contributing to the smooth day-to-day operation of the RV Park in collaboration with the RV Park Supervisor. Qualifications General Must be at least 18 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Non-Support License (background checks may be required). Ability to work flexible hours including nights, weekends, and holidays Must maintain a professional appearance, tone, and guest-service mindset at all time Must pass a drug test. Education High school diploma or GED required Experience Previous cashier, front desk, or hospitality experience preferred Experience using Microsoft Word, Excel, and Outlook is helpful Knowledge, Skills, and Abilities (KSAs) Proficiency with reservation and POS systems Strong communication and basic writing skills for guest records and reports Basic math and cash-handling skills Ability to operate a computer, register, and credit card terminal accurately Good organizational habits and attention to detail Team-oriented and committed to guest satisfaction