Account Manager

Description We are looking for a proactive Account Manager to support client relationships and day-to-day customer service operations in Dallas, Texas. This contract-to-permanent opportunity is ideal for someone who can balance account coordination, cross-functional communication, and customer advocacy in a fast-paced B2B environment. The person in this role will partner closely with sales, supply chain, and finance teams to deliver responsive service, resolve issues efficiently, and help maintain a high standard of client satisfaction.

Responsibilities:

• Oversee assigned customer accounts to maintain strong service levels, accurate follow-through, and dependable day-to-day support.
• Respond to client questions and requests promptly, providing clear communication and effective solutions.
• Coordinate customer specifications and order-related details in alignment with established sales and operational guidelines.
• Partner with supply chain teams to help ensure product availability and on-time delivery that meets client expectations.
• Support the sales process across the customer lifecycle, including onboarding, account development, retention efforts, and reporting needs.
• Work with accounting and finance teams to help facilitate timely claims handling and credit-related account setup.
• Investigate customer concerns and sales-related issues, identify root causes, and drive practical resolutions to recurring challenges.
• Help document service procedures, client support best practices, and issues related to packaging safety or product quality.
• Serve as a central point of coordination across departments to keep service commitments moving efficiently from request through completion. Requirements
• Experience in account management, customer service, or a related client-facing business role.
• Background supporting B2B customers and building long-term client relationships.
• Ability to collaborate effectively with sales, supply chain, accounting, and finance teams.
• Strong written and verbal communication skills with a clear and responsive approach.
• Comfortable managing inbound inquiries, resolving problems, and balancing multiple priorities.
• Proficiency in preparing reports, tracking account activity, and working with spreadsheets or similar business tools.
• Organized, detail-oriented, and able to follow established processes while adapting to customer needs.

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