Account Manager, Personal Lines

Account Manager, Personal Lines at Dillingham Insurance Account Manager, Personal Lines at Dillingham Insurance in Enid, Oklahoma Posted in 1 minute ago.

Type:

Full-Time Job Description:

The Personal Lines Account Manager manages a growing portfolio of personal insurance accounts, including auto, homeowners,boat,and life insurance policies.

The Personal Lines Account Managerprovides exceptional customer service, educatesthecustomerand works to develop andretainthe clients. Client Relationship Management Serve as the primary point of contact for clientsregardingtheir personal insurance needs. Maintain strong relationships through regular communication, ensuring clients receive timelyand attentive service. Analyze clients insurance needs and risk profiles to recommend appropriate coverageoptions and limits.

Assistclients in understanding their policies and coverage to make informed decisions. Provide support to clients during the claims process to ensure a smooth and efficient resolution. Act as a liaison between the client and the insurance carrier. Process new business, renewals, quotes, cancellations, changes in coverage, conduct policy reviews, and other transactions. Provide outstanding inbound service on claims, billing questionsand endorsements. Policy Management Oversee all aspects of the policy lifecycle for personal lines of insurance, including new policy setup, renewals, amendments, and cancellations. Ensure accuracy and compliance with all relevant regulations. Sales and Renewals Identifyopportunities for account growth through cross-sellingadditionalproducts or services. Lead the renewal process, including reviewing and comparing policy terms and negotiating with carriers to obtain competitive terms. Manage relationships with Primary carriers includingChubb, Pure, AIG, Safeco, Travelers, Farmers Alliance, Progressive,and Mercury. Documentation and Compliance Maintain comprehensive records of client interactions, policies, and transactions. Ensure all client data and policy documents are accurateandcomply withlegal and company standards. Market Knowledge Stay informed of trends and changes in the personal insurance industry, including new products, market rates, and regulatory issues that mayimpactclients.