Account Service Representative - 1st Shift (Hybrid)

Work Flexibility:

Hybrid Schedule Mon

• Fri, 8:30am
• 5pm Overtime based on business needs Must be commutable to Manchester, NH What you will do As the Account Service Representative (ASR), you will provide customer services relating to sales, sales promotions, installations and communications, and ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.

Confirm and enter usage of surgical implants to replenish inventory Coordinate with Stryker Sales team and customers to obtain purchase orders Support Sales Department by providing answers to questions generated by telephone, e-mails and fax Research responses with sales and keep records of customer interactions and transactions Record details of inquiries, complaints, and comments, as well as actions taken, determine charges for product requests/usage Collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute Prepare product or service reports by collecting and analyzing customer information Maintain customer pricing in systems of record, including entering contracts as required, and implement and support Quality initiatives throughout Customer Service workflow What you need Required High School Diploma or equivalent 2+ years' relevant work experience, in customer service, account management or similar Ability to work flexible hours, as needed to support the business needs, including weekends and evenings as needed Ideal candidate lives within reasonable commuting distance of Manchester, NH location Preferred Experience working in medical facility or surgical center Proficiency with Microsoft Office Suite (including Excel, Outlook, and Teams) Experience utilizing

ERP, CRM

systems;

SAP United States of America Pay Ranges:

USN:

$21.28

• $26.78 USD Hourly US5: $22.35
• $28.12 USD Hourly US10: $23.41
• $29.46 USD Hourly US20: $25.54
• $32.

14 USD Hourly View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage:

10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer

• M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World's Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote

• Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based
• You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite
• Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid
• You can expect to regularly work in both an alternate workplace and a Stryker facility.

Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.