Activation Client Specialist

Pay:

$17.35/hour + performance based tier pay

Location:

Hybrid (In office Tuesday, Wednesday, Thursday)

Hours:

Full Time, Monday-Friday 8:00 AM - 5:00 PM Mountain TimeOverviewActivation Client Specialists coordinate with clients and the appropriate parties to make for a smoother utility activation or deactivation process. You will field questions and issues from clients, then research the appropriate response or action. You will coordinate between the client, team members, and utility providers or tenants, to work out a solution. Your ability to build strong relationships with clients will be a direct reflection of how they view the company. Come join a successful team dedicated to quality work and true client satisfaction. Phone use in this position is about 75% of the workday.

ResponsibilitiesAs an Activation Client Specialist, you will:

Research and respond to all direct correspondence with the clients that are sent.

Researching and Resolving Activation delays, Disconnects, and Client requests.

Coordinate conversations between clients and team members.

Responsible for calling and responding to direct calls from Utility Coordinators.

Research and document client disconnectsProviding a high-level summary of the disconnect and resolution.

Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without noticePreferred SkillsApproachable and able to work with a teamClear and professional written and verbal communicationManage and prioritize workload for yourselfComposed and effective during high-stress situationsEducationHigh school diploma, GED, or equivalent