Activities Guide - Sun Mountain Lodge Winthrop, WA

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable and guest-focused Activities Guide for Sun Mountain Lodge in Winthrop, WA. This role is responsible for coordinating recreational activities, assisting guests with rentals and reservations, and ensuring a safe, welcoming, and enjoyable lake experience. The ideal candidate thrives in an outdoor environment, delivers exceptional customer service, and maintains strong attention to detail.

Job Purpose:

Greet guests and provide information on lake activities, amenities, and safety guidelines Coordinate and manage rentals (kayaks, paddleboards, canoes, etc.) and track usage Process reservations, payments, and waivers accurately using internal systems Monitor lake activity areas to ensure guest safety and compliance with lodge policies Maintain the cleanliness and organization of the lake office, dock, and equipment areas Conduct routine inspections of recreational equipment and report maintenance needs Assist with the setup and coordination of scheduled activities and group events Enforce safety procedures and respond appropriately to guest concerns or incidents Collaborate with other departments to enhance the overall guest experience Qualifications Previous customer service or hospitality experience preferred Strong communication and interpersonal skills Basic computer skills and ability to learn reservation/POS systems Ability to work independently and as part of a team Comfortable working outdoors in varying weather conditions Must be reliable, punctual, and detail-oriented Physical Requirements Ability to stand, walk, and move for extended periods Ability to lift and carry up to 40 lbs (equipment such as kayaks or paddleboards) Comfortable working near and on the water Salary-$20.00

Hourly Insurance:

Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and

Flexible Savings Account Retirement:

After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

Paid Time Off:

Vacation Time - 80 hours on your first 3 years of service; Sick Time - 1 hour accrued per 30 hours worked

Paid Holidays:

New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day