Administrative Assistant

Our client is seeking an organized and detail-oriented Administrative Operations Support Specialist to provide critical support within a fast-paced home health environment. This role partners closely with leadership to ensure operational efficiency, timely patient care delivery, and compliance with regulatory standards. The ideal candidate thrives in a collaborative setting and can manage multiple priorities with a sense of urgency and discretion. Key Responsibilities

• Partner with the Administrator to ensure all patients are assigned, scheduled, and seen in a timely manner
• Monitor census, admissions, discharges, and visit utilization
• Identify and resolve operational gaps, including missed visits and delayed start of care Staffing & Scheduling Support
• Provide backup support for scheduling and intake to ensure appropriate coverage and productivity
• Assist in managing call-outs and staffing shortages in real time
• Collaborate with leadership on recruitment needs and support HR with new hire onboarding and training Intake & Admissions Management
• Support referral intake from hospitals, physicians, and community partners
• Ensure timely insurance verification and authorization processes
• Monitor referral-to-admission conversion rates and drive intake efficiency
• Push Plan of Care (POC/PCR) and support billing-related inquiries Documentation & Systems Management
• Oversee workflow within EMR system (HCHB/Homecare Homebase preferred)
• Ensure timely submission of documentation and physician orders
• Maintain accurate, compliant, and streamlined workflows Performance & KPI Management
• Track and report on key performance indicators (census growth, productivity, missed visits, timeliness of care)
• Analyze operational data and recommend process improvements
• Provide regular performance updates to leadership Compliance & Risk Management
• Support adherence to CMS and regulatory requirements
• Monitor documentation timelines and audit readiness
• Assist in implementing corrective action plans as needed Cross-Functional Collaboration
• Partner with Administrator, Director of Operations, Clinical Managers, and Billing teams
• Facilitate communication across departments to ensure alignment and efficiency
• Participate in operational meetings and case conferences Qualifications
• Experience in home health, healthcare operations, or a related field preferred
• Strong understanding of scheduling, intake, and administrative workflows
• Experience with EMR systems (Homecare Homebase strongly preferred)
• Knowledge of insurance verification and authorization processes
• Ability to analyze data and drive operational improvements
• Strong organizational, communication, and problem-solving skills
• Ability to handle confidential information with professionalism and discretion Core Competencies
• Operational Excellence
• Attention to Detail
• Time Management & Prioritization
• Communication & Collaboration
• Problem Solving & Critical Thinking
• Adaptability in a fast-paced environment Summary of Role Focus
• Support intake and scheduling operations
• Assist with Plan of Care (POC/PCR) processes and billing coordination
• Support HR with onboarding and training efforts
• Assist clinical leadership with case conference coordination

Pay:

From $50,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have experience working in a home health or healthcare environment (e.g., intake, scheduling, or operations support)? What EMR systems have you used, and do you have experience with Homecare Homebase (HCHB)? How do you prioritize urgent staffing or scheduling issues (such as call-outs or missed visits) while managing multiple responsibilities? What experience do you have supporting billing processes in a home health or healthcare setting (e.g., authorizations, POC/PCR, claim follow-ups)? Do you have claim management experience?

Work Location:

In person