Administrative Assistant

Administrative Assistant - VCS VCS provides accessible and affordable mental health services to residents of Rockland County. The Administrative Assistant services as the first point of contact for clients, families, and visitors of VCS'S Article 31 licensed outpatient mental health clinic. This role is critical in creating a welcoming, trauma-informed, and professional environment while supporting efficient clinic operations, client access, and revenue cycle processes in a recovery-oriented mental health setting serving adolescents (age 10+) and adults. Come join our team! Qualifications Associate's degree or minimum of 2 years of experience in a related field Bilingual preferred (Spanish and/or Creole Excellent written and verbal communication skills Highly organized with strong interpersonal skills Ability to treat people with respect and demonstrate sensitivity to cultural differences Solution-oriented with strong decision-making skills Confidence working independently while collaborating effectively within a team environment Proficiency in Microsoft Office, Outlook Mail, Outlook Calendar, Gmail, Google Workspace, and Google Docs Duties & Responsibilities Client & Visitor Services Carry out all responsibilities in alignment with the mission and goals of the agency Greet clients, family members, and visitors with warmth, respect, and cultural sensitivity. Check clients in/out for appointments using the electronic health record (EHR) system. (Experience with iSolv is a plus) Assist clients with completing intake forms, consents, and financial assistance applications. Verify client insurance eligibility, copays, and benefits at intake and as required Maintain professional and respectful interactions with individuals seeking assistance, members of the public, representatives from partner agencies and county offices, and co-workers Coordinate with hospitals on setting up discharge appointments for patients leaving the hospital setting Work independently while maintaining strict confidentiality Compliance & Clinic Support Adhere to all confidentiality requirements, VCS policies, and OMH Article 31/MHOTRS regulations. Assist with triage of urgent calls or walk-ins by promptly notifying clinical staff. Collect patient payments, copays, and self-pay amounts; issue receipts and follow established financial procedures. Schedule initial assessments, follow-up appointments, and psychiatric/medication management visits. Maintain accurate client demographics, contact information, and insurance records in the EHR. Support sliding fee scale applications and financial counseling referrals. Participate in team meetings, trainings, and quality improvement activities as needed. Perform other clerical duties such as copying, filing, and maintaining office supplies. Demonstrate strong attention to detail, ensure work is accurate and complete, and adhere to established deadlines Run monthly insurance eligibility reports for all clients in the Clinic and resolve any issues that may arise Responsible for inputting, maintaining, and verifying all insurance information for clients and when necessary, assist with care coordination Back up for intake coordination, and other duties as assigned in the NYS licensed VCS Mental Health Clinic (MHC) Assist Clinic Coordinator with prior authorization when needed.

Pay:

$20.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person