Senior Business License Administrator (On-Site)

Senior Business License Administrator (On-Site) Neumo - 3.0 Birmingham, AL Job Details Full-time 1 day ago Qualifications Computer operation Microsoft Excel Phone communication Procedural guides Regulatory compliance Associate's degree in Business Administration Mid-level Improving operational efficiency Technical support 3 years Public Administration Overseeing compliance functions Performance Improvement (PI) Organizational skills Microsoft Teams Developing new training programs Business Administration Productivity software Training & development Proofreading Cross-functional collaboration Business Associate's degree Communication skills Technical Proficiency Cross-functional communication Training delivery

Full Job Description Job Summary:

We are seeking a highly motivated and experienced Senior Business License Administrator to join our team in Birmingham, AL. In this role, you will serve as a Subject Matter Expert (SME) in the organization's primary resource for business licensing knowledge, ensuring compliance with all applicable laws and regulations. You will play a critical part in training and supporting the Business License Manager, driving process improvements, maintaining procedural documentation, and delivering exceptional service to internal stakeholders and the public. As the Senior Business License Administrator, you will leverage deep knowledge of applicable laws and regulations to ensure compliance and serve as a trusted resource across the organization. Your excellent communication and interpersonal skills will be central to collaborating with other departments, supporting the Business License Manager, and delivering exceptional service to customers and colleagues alike.

Duties and Responsibilities:

Serve as the subject matter expert for business license issuance and renewal processes Provide day-to-day guidance and technical support to the Business License Manager, helping to inform operational decisions and resolve complex licensing questions Ensure ongoing compliance with all applicable laws and regulations Develop, deliver, and continuously improve training programs for license specialists and department staff Create, maintain, and update procedural manuals and reference materials Collaborate cross-functionally with other departments to ensure the smooth operation of the licensing process Assist the Business License Manager with monthly productivity reporting and performance analysis Identify opportunities for process improvement and help implement streamlined workflows Perform other duties as assigned

Education and Experience:

Associate's degree in Business Administration, Public Administration, or a related field 3+ years of experience in business licensing or a related field Strong working knowledge of applicable laws and regulations governing business licensing Excellent communication and interpersonal skills Experience working in a government agency environment Experience with licensing software platforms Experience with process improvement initiatives

Knowledge, Skills and Abilities:

Strong interpersonal skills with the ability to communicate effectively with customers and employees at all levels Ability to proofread correspondence, detect and correct errors, and interpret complex regulatory documents Skill in creating clear, well-structured procedural manuals and training materials Proficiency in

Microsoft Office Suite, Microsoft Teams, and Excel Work Environment :

Office setting with a moderate noise level. The employee will work at an individual workstation, using a telephone and computer.

Physical Demands :

Must be able to remain seated for extended periods. Regular use of a computer and other office machinery, such as printers and copy machines. Occasional movement around the office. Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.