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Automotive Customer Relations Manager
Job
Bell Honda
Phoenix, AZ (In Person)
$41,500 Salary, Full-Time
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Job Description
Automotive Customer Relations Manager Bell Honda - 1.8 Phoenix, AZ Job Details Full-time $40,000 - $43,000 a year 14 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Customer communication Managerial strategic planning ATS Filing Executive administrative support Organizational skills Clerical experience Full Job Description We are seeking a dedicated and empathetic Administrative Customer Relations Representative to join our team. This is a senior role responsible for building and maintaining customer relationships and key role as an administrative assistant to the General Manager. Key responsibilities include developing and implementing customer service policies, creating strategies to improve customer satisfaction and retention, resolving escalated complaints, and analyzing performance reports to ensure high Customer Satisfaction Index (CSI) scores. This role requires strong leadership, strategic planning, and exceptional communication skills. Also, the role includes administrative support to performs a blend of traditional administrative duties and recruitment support, such as scheduling interviews, managing candidate communication, screening resumes, posting jobs, and maintaining candidate databases. Key skills and qualifications • Administrative support to perform general clerical tasks, such as filing, scanning, and organizing documents, both physical and digital. RDR/DVR Backup /Verify all Drivers License numbers are in putted in Dealer socket/Sales Staffing Schedules Strong customer service and communication skills CSI- (MANUAL -USE