Donor Services Manager - The Catholic Foundation of West Michigan

Donor Services Manager - The Catholic Foundation of West Michigan Grand Rapids, MI Job Details Full-time 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Business financial process improvement Teamwork Internal controls Financial data reconciliation Non-profit experience Customer service Workflow management (operations management method) Major gifts Mid-level Performance management 3 years High school diploma or GED Change management Data quality management Bachelor's degree Team management Performance Improvement (PI) Customer relationship management Fundraising CRM system proficiency Financial audit support Communication skills Donor and alumni database management Full Job Description The Catholic Foundation of West Michigan is seeking a full time (40 hours) a week Donor Services Manager. The Donor Services Manager plays a vital role in advancing the mission of the Catholic Foundation of West Michigan and the Diocese of Grand Rapids by ensuring excellence in gift processing, donor stewardship, and data integrity. This includes overseeing high-volume processing for the Catholic Services Appeal (CSA), endowments, diocesan ministries, parish remittances, capacity campaigns, and online giving. This role ensures donor trust, system integrity, and compliance with internal controls. Through strong systems management and collaboration with development, finance, and parish partners, the Donor Services Manager helps build trust with donors and supports the growth of Catholic ministries, education, and outreach across West Michigan. This position leads all back-end gift operations and serves as a steward of donor intent, ensuring every gift is handled with accuracy, care, and gratitude.

The Donor Services Manager will:

Lead all gift processing workflows for the Foundation and Diocese, including annual giving (CSA), endowments, parish remittances, ministry gifts, major gifts, special collections, and campaign commitments. • Ensure accuracy in gift coding, fund designation, appeal assignment, donor attribution, soft credits, planned gifts and event registration. Serve as the primary liaison to Diocesan Finance for gift adjustments, batch documentation, corrected data, and audit support. Provide Finance with accurate batches and documentation needed for reconciliation; execute adjustments and coding corrections as requested. Maintain donor and fund records in the CRM; uphold high standards of data integrity and security. Oversee production of timely acknowledgment letters, donor receipts and other printed materials. Support parishes with donor lookups, corrections, reporting issues, and giving histories. Supervise the CSA assistant. Improve internal controls, workflow efficiency, and data quality across the gift processing function.

Our candidates will possess:

High School diploma or equivalent; bachelor's degree preferred. 3-5 years of experience in gift processing, advancement or development services, nonprofit operations, finance-related data management or other relevant experience. Experience with donor Client Relationship Systems (CRM) and comfort working with coding structures. Blackbaud Raiser's Edge is preferred. Strong accuracy and attention to detail Ability to maintain confidentiality, especially with donor records and parish information. Strong communication skills and customer-service orientation, with parishes, donors, and diocesan staff. Ability to work effectively during high-volume periods, including CSA and year-end giving cycles. Working knowledge of change management and process improvement. Directs and supports staff by setting expectations, monitoring performance, and promoting continuous improvement. Respect and support the mission, values, and teachings of the Catholic Church in the performance of all duties. Please include a cover letter.

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance

Experience:

Raiser's Edge or other

CRM:

1 year (Required) gift processing, advancement, development: 3 years (Preferred)

Work Location:

In person