Automotive Warranty Administrator

Alpha Auto Group (AAG) is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence rooted in drive, discipline, and a data-driven mindset. We're seeking a Warranty Administrator to work out of our Audi Great Neck location who's committed to accuracy, efficiency, and delivering excellent service. What We Offer At AAG, our people are our greatest asset, and we're committed to helping you succeed. When you join our team, you can expect:

Compensation & Benefits:

Competitive pay, performance-based incentives, and a comprehensive benefits package.

Career Growth:

Ongoing training, mentorship, and opportunities for advancement.

Results-Oriented Culture:

A high-performance environment where passion, achievement, and impact are recognized and celebrated. Responsibilities Review and process warranty claims accurately and efficiently according to manufacturer guidelines. Submit claims to manufacturers or third-party warranty providers in a timely manner. Track and follow up on claim approvals, denials, or adjustments. Ensure proper documentation and coding of repairs and parts replaced under warranty. Reconcile warranty payments and process adjustments or resubmissions as needed. Collaborate with service advisors, technicians, and parts personnel to verify warranty coverage and clarify repair information. Maintain up-to-date knowledge of manufacturer policies, procedures, and bulletins. Audit repair orders for compliance with warranty rules and support internal training if issues arise. Generate warranty reports and summaries for management review. Assist with other administrative or service-related tasks as needed Qualifications Previous experience as a Warranty Administrator or in an automotive dealership/service department is preferred. Strong knowledge of automotive systems, terminology, and warranty processes. Familiarity with dealership management systems (DMS) Excellent attention to detail and ability to work with high volumes of data accurately. Strong organizational and time management skills. Ability to interpret service repair documentation and technical language. Professional communication skills and ability to work collaboratively with multiple departments. Proficient in Microsoft Office, especially Excel. High school diploma or equivalent required; post-secondary education in automotive or business administration is an asset.

Pay:

From $25.00 per hour

Experience:

Warranty:

1 year (Preferred)

Language:

English (Required)

Location:

Great Neck, NY 11021 (Required)

Work Location:

In person