Assistant Director of Auxiliary Services

Thank you for your interest in The University of New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment. Department Auxiliary Services Job Summary The Assistant Director of Auxiliary Services owns the day-to-day financial and operational throughput of

Auxiliary Services:

including deposits, interdepartmental billings, accounts receivable, requisitions and purchase orders, vendor commissions, mail chargebacks, budgets, and meal plan activations. The position oversees contract review, serves as the first-line responder for policy and customer service questions, and drives recurring reconciliations that keep the unit's records accurate and current. The Assistant Director supervises the University Center Business Office administrative assistant and student workers and represents the Director in routine financial and operational matters during the Director's absence. Job Description Auxiliary Services Financial Operations Process interdepartmental billings and check requests for contract vendors covering meal plans, catering, bookstore purchases, financial aid purchases, scholarship charges, third-party commissions, and other miscellaneous transactions; resolve related errors and vendor disputes as they arise.

Own the deposit pipeline end-to-end:

prepare, reconcile, and clear deposits on a recurring cadence across all revenue streams, including vending and campus booking revenues, bookstore and campus dining rent, PO box and ATM rentals, University Center room rentals, miscellaneous fees, third-party vendor commissions, rooftop lease revenues, and other university-contracted rentals overseen by Auxiliary Services. Own the requisition and purchase-order pipeline for Auxiliary Services. Develop specifications and prepare requisitions for services, equipment, supplies, and permits across unit areas including direct mail processing, postal meter replenishment, US postal permits, and supplies and equipment required for the University Center, Campus Dining, and other auxiliary units; maintain steady-state throughput.

Own the commissions-records process:

track, reconcile, and close out third-party vendor commissions on a recurring schedule. Own interdepartmental mail chargebacks (bulk and first class): reconcile monthly, prepare billings, and resolve disputes. Develop, present, and oversee financial budgets as directed by the Director to ensure all financial processes align with departmental and university objectives; monitor and maintain running totals of expenditures, including utilities, insurance, and phone accounts. Monitor accounts receivable across Auxiliary Services functions including dining, bookstore, vending, room rentals, commissions, and other departmental revenue streams, tracking outstanding balances, following up on overdue amounts, and coordinating with campus partners and vendors to ensure timely collection. Maintain accurate accounting records and ensure record retention compliance. Maintain petty cash accounts; manage vending refund requests and report malfunctioning vending equipment. Process and disburse all unclaimed mail. Operations Ownership & Customer Service Own the contract review process from initial draft through execution for Auxiliary Services agreements, coordinating with Purchasing, Legal, and the Director. Serve as the first-line responder for Auxiliary Services policy and customer service questions from campus partners, tenants, and students - including vending refunds, mailbox issues, and meal plan inquiries - resolving routine matters independently and escalating only exceptions to the Director. Identify and drive operational improvements across Auxiliary Services workflows, including deposits, commissions, mail chargebacks, meal plans, and vending; propose and implement standardized, AI-assisted processes where appropriate.

Own meal plan activations:

daily processing through the first 21 days of each term, then semi-weekly thereafter; coordinate with Chartwells and the Bursar. Reconcile activated meal plans against student charges and invoiced meal plans on the 21st day of each semester and at semester end. Reconcile Follett Access Course Materials against student charges and invoiced Follett Access fees at the end of every semester; track and monitor ongoing charges and invoices throughout the semester. Supervision & Support Supervise, train, and monitor student workers and any full-time or part-time University Center Administrative Office employees. Represent the Director of Auxiliary Services and Campus Operations in routine financial and operational matters during the Director's absence, with designee authority scoped to financial and business-office matters within the Assistant Director's existing delegated authority. Venue, event, and campus booking operational matters in the Director's absence are covered by the Campus Operations and Booking Manager; the Assistant Director and the Campus Operations and Booking Manager coordinate to ensure clear coverage across financial and operational domains. Other Duties Perform other duties as requested and assigned by the Director.

Required Qualifications:

Bachelor's degree Professional experience in an administrative office setting with account or data processing. Excellent verbal and written communication skills. Demonstrated willingness to learn and use AI tools (including LLMs, document automation, and spreadsheet/data tooling) to increase throughput and reduce error. Comfort owning recurring processes end-to-end, including identifying and resolving upstream breakdowns rather than only executing defined steps. Professionalism and ability to work collaboratively with others.

Strong quantitative skills:

proficiency in Excel (formulas, pivot tables, reconciliation workflows), working knowledge of basic finance concepts (budgets, variance, accruals), and sound math fundamentals.

Desired Qualifications:

Advanced degree. Experience supervising others. Experience with university financial management systems. Strong time management skills. Experience in a conference center, assembly facility, or similarly high-demand environment. Advanced knowledge of Microsoft Office. Experience with AI-assisted workflows (e.g., Copilot, Claude, ChatGPT) for document review, reconciliation, or drafting. Demonstrated initiative in identifying and executing operational improvements. Required Attachments Please upload the following documents in the Resume/Cover Letter section. Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems; Names and contact information of three references; Applications that do not include the required uploaded documents may not be considered. Posting Close Date This position will remain open until filled. Note to

Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks. The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor. Located on the southern shore of Lake Pontchartrain, only 15 minutes from the French Quarter, the University of New Orleans occupies a 195-acre campus in one of the finest residential areas of the city. Founded in 1958, the University of New Orleans was the first integrated university to open in the South. UNO has graduated more than 80,000 alumni - more than half of whom live and work in the greater New Orleans metropolitan area. Ranked Top 50 in the Nation for Social Mobility by U.S. News & World Report. The Brookings Institution ranked UNO third in the nation for providing equal access to higher education for students from all income levels. The University of New Orleans is the most ethnically diverse college in Louisiana according to College Factual, a data analytics company that focuses on higher education outcomes. For years, UNO has appeared on U.S. News & World Report's least debt list (schools whose graduates have the least amount of debt) among national universities. The University has been classified by the Carnegie Foundation as a Research University (high research activity), one of fewer than 100 public universities that holds this prestigious designator. The University of New Orleans is also a major business driver in metro New Orleans, generating a total economic impact of $470.5 million for metropolitan New Orleans in the 2014-15 fiscal year. UNO Welcomes Job Applicants from Varied Backgrounds The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.