Head of Business Services

Head of Business Services Transamerica - 3.5 Philadelphia, PA Job Details Full-time 15 hours ago Benefits Wellness program Paid parental leave Employee stock purchase plan Paid holidays Disability insurance Health insurance Dental insurance Matching gift program Tuition reimbursement Paid time off Adoption assistance Pension plan Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Service agreement management Microsoft Excel Operational management Bachelor's degree Contracts Vendor contract management Productivity software Senior leadership Full Job Description Job Family Group Leader About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. Who We Are We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we're part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what's important to them. We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. What We Do Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. Transamerica employs nearly 7,000 people. It's part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.• For more information, visit transamerica.com. Job Description Summary Leads the strategy, governance, and delivery of enterprise business services, overseeing real estate, workplace, travel, security, and corporate program management to support business operations and employee experience. Duties expected to scale to include oversight of other enterprise support functions. Ensures these services are delivered safely, efficiently, and cost-effectively, aligned with organizational priorities, regulatory requirements, and risk management standards. Drives operational excellence across service functions by optimizing processes, enhancing service models, and leveraging technology and data to improve performance, scalability, and user experience. Partners with senior leadership and cross-functional teams to align service delivery with business needs, enabling productivity, workforce engagement, and sustainable growth. Job Description Responsibilities Lead enterprise business services strategy, governance, and execution across real estate and facilities, physical security, corporate travel, and meetings and events. Develop and implement long‑term plans that align business services capabilities with organizational strategy and growth objectives. Oversee real estate and facilities operations, including site strategy, space planning, lease administration, workplace standards, and facilities management. Direct physical security programs, including aviation and executive protection program design and execution, to ensure employee and leadership safety. Govern corporate travel programs to optimize cost, compliance, risk management, and traveler experience. Manage corporate insurance programs, including risk assessment, coverage strategy, claims oversight, and broker relationships. Establish standards and oversight for corporate meetings and events to ensure consistency, compliance, and brand alignment. Partner with senior leaders, legal, finance, human resources, and risk functions to ensure services meet regulatory, operational, and business requirements. Lead, coach, and develop high‑performing teams and vendor partners to deliver scalable and resilient services. Monitor service performance, risk, and emerging trends to drive continuous improvement and operational excellence. Qualifications Bachelor's degree in business, finance, operations, or related field Fifteen years of experience leading enterprise or corporate services functions Experience overseeing multiple business service disciplines, including facilities, security, travel, insurance, or events Experience developing enterprise strategies, governance models, and operating standards Experience managing complex vendor ecosystems and large‑scale service contracts Proficient in Microsoft Office tools, including Word, Excel, and PowerPoint Preferred Qualifications Master's degree in business administration Experience leading global or multi‑site business services organizations Experience supporting executive leadership and board‑level stakeholders Working Conditions Office environment May require availability outside of standard business hours during incidents, travel disruptions, or critical events Moderate travel (10-25%) Occasional travel for site visits, vendor engagement, and executive support This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request. What We Offer For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Compensation Benefits Competitive Pay Bonus for Eligible Employees Benefits Package Pension Plan 401k Match Employee Stock Purchase Plan Tuition Reimbursement Disability Insurance Medical Insurance Dental Insurance Vision Insurance Employee Discounts Career Training & Development Opportunities Health and Work/Life Balance Benefits Paid Time Off starting at 160 hours annually for employees in their first year of service. Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars Parental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. Adoption Assistance Employee Assistance Program Back-Up Care Program PTO for Volunteer Hours Employee Matching Gifts Program Employee Resource Groups Inclusion and Diversity Programs Employee Recognition Program Referral Bonus Programs Inclusion & Diversity We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We're thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. Giving Back We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work. Transamerica's Parent Company Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.• It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity. As of December 31, 2023