Servicenow Admin

Job:

NCDIT -

Service Now Admin Location :

Remote Client :

State of NC Duration:

Long Term ServiceNow Administrator/Developer position provides support for the state's use of its CSM system (ServiceNow) and NDIT's use of best practices supporting users' needs while working with a team of ServiceNow developers.

• The candidate will be allowed to work remotely for the duration of this engagement.
• The manager can ship the equipment to the candidate.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field
• 5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow
• Experience designing and deploying web-based end user self-service portals
• Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
• Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data

Preferred Qualifications:

• Experience working in the governmental sector (local, state, or federal)
• Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework
• Experience performing continuous improvement initiatives for processes and services
• Strong knowledge and familiarity with CSM processes
• Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
• Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
• Ability to obtain a security clearance with FedRamp administration standards

Knowledge, Skills, Abilities and Competencies:

• Decision Quality
• Problem Solving
• Directing Others
• Hiring and Staffing
• Drive for Results
• Organizational Agility
• Building Effective Teams
• Motivating Others Experience working in the governmental sector (local, state, or federal) Required 1 Years Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework Required 3 Years Experience performing continuous improvement initiatives for processes and services Required 3 Years Strong knowledge and familiarity with HR processes Required 3 Years Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience Required 3 Years Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results Required 3 Years Produce unambiguous, comprehensive, and accurate interpretations of analysis Required 3 Years Ability to obtain a security clearance with FedRamp administration standards