Front Desk Supervisor

Pay:

$18.50 - $21.50/hr

Job Summary:

This position is responsible for the supervision of front desk associates at the designated clinic, assisting leaders with administrative processes and performing the duties of a front desk associate when necessary

Essential Duties and Responsibilities:

Provides leadership to team of front desk associates and insurance specialists, as well as training for new hires and changes in policy/procedure. Ensures that employees have the resources, tools, and training needed to perform their duties. Manages the performance of staff, including evaluations, disciplinary action, and terminations. Manages timekeeping system for staff to ensure employees are paid accurately. Maintains schedule for staffing to ensure adequate coverage is available. Performs the role of front desk associate or insurance specialist when staffing needs require. Answers patient questions and responds or resolves patient concerns or frustrations. Conducts pre-employment screenings and interviews when there are position vacancies on team. Maintains cleanliness and professional appearance of the front office area of the clinic. Adheres to organizational policy with attention to standards of conduct and to confidentiality as it relates to HIPAA. Assists site manager with supervisory responsibilities for the front desk team, as well as process improvement initiatives and changes regarding insurance, company policies, etc. Other duties as assigned.

Education and Experience Requirements:

A high school diploma or GED required. Associate or Bachelor's degree a plus. Previous supervisory experience required. Minimum of three (3) years of experience in an administrative support role for a medical practice. Previous experience with EMR desired.

Knowledge/Skills/Abilities:

Excellent customer service skills. Knowledge of medical billing and insurance related to physical therapy. Ability to establish and maintain effective working relationships with patients, staff and physicians. Great telephone etiquette and ability to speak clearly. Excellent written and verbal communication skills. Great attention to detail and organizational skills. Team-oriented work ethic. Ability to work in a fast-paced office setting.