Administrative & Service Coordinator

Jobs › Mashpee, MA › Administrative & Service Coordinat… RCA Electrical & Generators Administrative & Service Coordinator Mashpee, MA Apply What we?

re looking for:

Ideal team members are those dedicated individuals who constantly strive for excellence and continuous improvement, and who consistently focus on solutions to overcome obstacles. This is achieved with honesty and integrity, to efficiently perform the hard work necessary for success, in a cooperative and collaborative team environment. Does this describe you? If so, you are likely to be a perfect fit for our team ! Currently, we are seeking a motivated individual to join us as an Administrative and Service Coordinator in our Mashpee, MA location. The Administrative & Service Coordinator will promote and adhere to company performance expectations through positive and consistent customer interaction. The Administrative and Service Coordinator must be able to balance and prioritize work and ensure quality production output. The Administrative and Service Coordinator reports directly to the RCA Management Team.

Duties/Responsibilities:

Respond to inbound calls from customers who require residential planned maintenance service(s) to be scheduled, rescheduled, or cancelled Make outbound calls to customers whose residential planned maintenance service(s) are due to be scheduled, or need to be rescheduled or cancelled Manage service technician schedules to optimize travel and labor efficiencies Schedule repair and/or troubleshoot visits for both commercial and residential customers. Schedule warranty start-up services for new customers Serve as a first-line resource for customers regarding accommodation and/or billing questions. Identify and help support process improvement opportunities/efforts. Update customer information in Company?s ERP system as needed. Work with all departments to meet customer needs. Complete all required documentation and reporting in a timely manner. Process A/P invoices and payments. Update information in the Company?s ERP and Accounting systems as needed. Via the telephone or email, assist Customer Service with incoming questions regarding billing or payments. Assist departmental managers with administrative or bookkeeping projects on an as needed basis. Assist with Collections for Residential Customers. Participate in monthly Budget pay review and weekly department accounting meeting. Identify and help support process improvement opportunities/efforts. Work with all departments to meet customer needs. Complete all required documentation and reporting in a timely manner.

Skills, Experience and Qualifications:

Strong knowledge of, and an employment background in Customer Service/Dispatch Scheduling via software platforms, telephone, text, and/or email. Ability to operate a multi-line phone system. Strong knowledge of, and an employment background in accounting, bookkeeping, or related field. Working knowledge of QuickBooks Desktop. Must consistently demonstrate a customer and team-centric attitude. Must be reliable and extremely trustworthy. Must be proficient in Microsoft Office Suite or related programs. Excellent organizational skills and attention to detail. Ability to maintain confidential and meticulous records. Ability to problem solve and make decisions independently (within the scope of practice) to support the Company?s stated goals. Exceptional communication skills. (Written, verbal) Ability to work as part of a team to ensure that customer expectations are met. Ability to work cooperatively across all functional areas, with strong interpersonal skills. Reading and legible writing of the English language is essential for this position. Consistent demonstration of a positive attitude, with the ability to always remain professional and courteous. People with a criminal record are encouraged to apply Active Filters Administrative & Service Coordin... Mashpee, MA Clear All Apply