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Job Description
The HR & Payroll Coordinator serves as the first point of contact for employees, visitors, customers, and vendors while providing administrative support to the Human Resources and Payroll departments. This role is responsible for supporting employee onboarding and offboarding, maintaining employee records, assisting with payroll and settlement administration, coordinating employee engagement activities, and ensuring smooth day-to-day office operations. The ideal candidate is highly organized, detail-oriented, customer-service focused, and able to successfully manage multiple priorities in a fast-paced environment. This position requires strong communication skills, professionalism, discretion when handling confidential information, and the ability to provide exceptional support to both internal and external stakeholders.
DUTIES AND RESPONSIBILITIES
Payroll & Settlement Support (40%) Assist with payroll and driver settlement processing activities. Review payroll and settlement information for completeness and accuracy. Support payroll audits and settlement reviews. Investigate and assist in resolving payroll discrepancies and employee inquiries. Verify deductions, reimbursements, and payroll-related documentation. Maintain payroll records and supporting documentation in accordance with company policies. Assist with payroll reporting, audit preparation, and administrative payroll functions. Partner with HR, Operations, and Payroll personnel to ensure accurate employee and payroll information. Human Resources Support (40%) Assist with employee onboarding and offboarding activities. Prepare onboarding materials and coordinate new hire orientation logistics. Maintain employee records and ensure data accuracy within HR systems. Assist with benefits administration, employment verifications, and policy distribution. Support recruiting efforts by posting job advertisements, scheduling interviews, and coordinating candidate communications. Assist with employee engagement initiatives, company events, wellness programs, and recognition activities. Coordinate internal communications, including employee newsletters, announcements, and event promotions. Support HR-related training and development activities. Maintain confidentiality of employee and company information. Front Desk & Administrative Support (20%) Serve as the primary point of contact for visitors, customers, vendors, and employees. Greet guests and ensure a professional and welcoming experience. Answer and route incoming phone calls and emails. Monitor and manage gate access and visitor entry procedures. Coordinate incoming and outgoing mail, deliveries, and general office logistics. Maintain front office organization and assist with general administrative duties. Support interdepartmental communication and administrative coordination. Perform clerical and data entry tasks as assigned.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.
COMPETENCIES
Confidentiality— The individual has the ability to be trusted with secret or private information. Customer Service Orientation— Provides professional, courteous, and responsive service to employees, visitors, customers, and vendors. Creates a welcoming and positive experience while effectively addressing inquiries and requests. Organized—The individual must be able to quickly organize the daily schedule and maintain structure throughout the workday. Attention to Detail— Maintains a high degree of accuracy when processing employee records, payroll documentation, reports, and administrative tasks while ensuring compliance with company policies and procedures. Self-Starter—An individual that can complete tasks and objectives independently. Communication Skills— Communicates clearly and professionally, both verbally and in writing. Effectively conveys information, listens actively, and maintains positive working relationships across all levels of the organization. Basic Accounting Skills - Must understand debits and credits and be able to enter journal entries and reconcile Balance Sheet Accounts.
WORK ENVIRONMENT
This job operates in a professional on-site office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, camera, and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The associate is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The associate must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
REQUIREMENTS/QUALIFICATIONS
High school diploma or equivalent required; Associate's degree in Human Resources, Business Administration, or related field preferred. Minimum of 2 years of experience in administrative, HR, payroll, customer service, or office support role. Strong organizational and multitasking skills with the ability to manage competing priorities. Excellent customer service and interpersonal skills. Professional verbal and written communication skills. Strong attention to detail and accuracy. Proficiency with Microsoft Office Suite and office technology. Ability to maintain confidentiality and handle sensitive information with discretion. Experience with HRIS and payroll systems preferred. Ability to work independently while supporting multiple departments and stakeholders.
