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Collision Center Administrative Coordinator
Job
Red Rock Ford of Dickinson, Inc
Dickinson, ND (In Person)
$49,920 Salary, Full-Time
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Job Description
About the Role Red Rock Collision Center is seeking a highly organized and motivated Administrative Coordinator to support the daily flow of our collision repair facility. This role plays a key part in keeping customer communication, repair orders, billing, insurance coordination, and shop workflow running smoothly from vehicle drop-off through completion. This is a fast-paced position that requires strong communication skills, attention to detail, and the ability to manage multiple priorities. Automotive or collision industry experience is helpful but not required — we are willing to train the right person who is motivated, dependable, and organized. Key Responsibilities Customer Service & Communication Answer incoming phone calls and assist customers professionally Greet customers and check in vehicles at drop-off Tag keys and manage vehicle intake/drop box process Provide ongoing repair status updates to customers Help coordinate scheduling for repairs and related services Repair Order & Workflow Support Create and maintain repair orders (ROs) and job jackets Assist in scheduling jobs and supporting shop workflow updates Track vehicles awaiting parts and help monitor ETAs Assist with insurance supplements and estimate matching when needed Support technician time tracking and basic administrative corrections when necessary Insurance, Billing & Collections Assist with insurance and fleet communication regarding payments Follow up on outstanding balances and receivables Collect customer payments at vehicle pickup and close out repair orders Help maintain internal tracking of open invoices and accounts Parts & Supply Coordination Order parts through CollisionLink and vendor contacts (training provided) Communicate with vendors regarding parts status and updates Order shop and office supplies as needed Assist with purchase orders when required Administrative & Closing Duties File completed job jackets and maintain organized records Assist with month-end closing processes Help coordinate outside services such as tint, bedliners, and sublet work Ensure repair orders are properly tracked and closed out in a timely manner Qualifications Strong organizational skills and attention to detail Comfortable working in a fast-paced, multitasking environment Good communication and customer service skills Basic computer skills (email, data entry, office systems) Office, customer service, or automotive experience is helpful but not required Experience with CCC One, insurance billing, or collision repair workflows is a plus, but training will be provided