Administrative Coordinator

We are looking for a Administrative/Customer Service Coordinator to join a team in Hudson, Wisconsin in a Contract to Permanent opportunity. This role is ideal for someone who enjoys helping customers, managing administrative tasks, and keeping documentation accurate and organized. The position combines inbound call support, problem resolution, and clerical coordination in a fast-paced environment where strong communication and attention to detail are essential.

Responsibilities:

• Respond to incoming inquiries from internal partners and external customers with professionalism, empathy, and timely follow-up.
• Handle challenging customer interactions by calming concerns, identifying solutions, and ensuring issues are resolved appropriately.
• Review, complete, and update forms and supporting documentation while maintaining accurate digital files and records.
• Assist with accounts receivable-related processes by checking service authorizations for accuracy and coordinating needed corrections with appropriate representatives.
• Maintain clear communication across teams to support workflow coordination, scheduling needs, and service-related updates.
• Use business applications and office software, including tools such as Adobe and DocuSign, to manage documents and support operational tasks.
• Follow company policies, compliance standards, and applicable regulations while handling customer information and internal records.
• Take part in training and ongoing development activities to strengthen product knowledge, system proficiency, and service delivery.
• Apply sound judgment and problem-solving skills to prioritize work, address administrative issues, and support efficient daily operations.
• 50 - 70 outbound calls per day