Billing and Operations Manager

Position Summary The WellSpring Billing & Operations Manager plays a vital role in supporting the financial health and operational excellence of WellSpring Counseling. This position oversees billing processes, supports office operations, coordinates administrative functions, and serves as a liaison between clinical staff, Central Ohio Youth for Christ (COYFC), and third-party payers. The ideal candidate is highly organized, detail-oriented, technologically proficient, and committed to supporting the mission and values of the organization. Goal To ensure the financial health and operational excellence of WellSpring Counseling by managing the billing process and providing strategic administrative support. This role acts as the primary liaison between clinical staff, the parent organization (COYFC), and third-party payers to maximize collection efficiency and maintain organizational mission alignment. Key Objectives & Responsibilities Billing Management Manage and oversee all counseling billing processes and payment workflows Coordinate with insurance providers and third-party payers regarding claims, reimbursements, and billing discrepancies Monitor accounts receivable and assist in improving collection efficiency Maintain accurate financial records and ensure billing compliance standards are met Work collaboratively with COYFC finance staff regarding reporting and reconciliation processes Client Intake Oversight Support and oversee the client intake process to ensure timely and accurate onboarding Coordinate intake documentation, scheduling systems, and client communication procedures Ensure confidentiality and compliance with HIPAA and organizational standards Office & Operational Support Maintain WellSpring office operations in conjunction with the Intake Coordinator Ensure office systems, supplies, and administrative processes function efficiently Provide administrative and operational support for counseling staff and leadership Assist in implementing and improving office workflows and operational procedures Psychiatry Division Support Provide scheduling, billing, and administrative coordination support for the WellSpring psychiatry division Assist with communication between providers, clients, and support staff as needed Data & Reporting Collect, organize, and maintain program data and metrics Prepare regular operational and billing reports for leadership review Assist leadership in tracking organizational goals, outcomes, and performance indicators Spiritual Responsibilities Support and uphold the mission, vision, and values of Central Ohio Youth for Christ and WellSpring Counseling Participate in staff meetings, prayer, and spiritual development opportunities as appropriate Demonstrate Christ-centered professionalism in all interactions with staff, clients, and community partners Qualifications Excellent administrative and organizational skills Strong interpersonal and written/verbal communication abilities High attention to detail and strong clerical skills Ability to prioritize tasks and manage multiple responsibilities effectively Affinity for and comprehension of technology and office systems Experience with billing procedures preferred, or willingness to learn quickly Ability to maintain confidentiality and handle sensitive information appropriately Experience in healthcare, counseling, nonprofit, or office administration environments preferred Commitment to the mission and values of WellSpring Counseling and COYFC