Administrative Support Supervisor

Administrative Support Supervisor Lanter Delivery Systems LLC

• 2.7 Portland, OR Job Details Full-time $60,000
• $67,000 a year 23 hours ago Qualifications Claim investigation Microsoft Excel Microsoft Outlook Management Phone communication Logistics Data reporting Research Mid-level 3 years Administrative experience Supervising experience Freight Claims documentation management Escalation handling Client interaction via phone calls Full Job Description Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations.

In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries. The ideal candidate will embody our company's

Non-Negotiables:

Walk in Humble Confidence

• We are experts at what we do, but we never assume we know everything Be Open, Honest and Respectful
• We say what has to be said in a tactful, courteous way Be Fearless
• We never fail, we only learn We are One Team
• We achieve more together by collaboration and consensus Delivery on Commitments
• We do what we say we will do We have a Passion to Serve
• We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other We put Safety First
• We prioritize the safety of our team members and customers above all else in our business We Strive for Operational Excellence
• We are dedicated to a culture of continuous improvements, driving quality and productivity

Position Summary:

This Administrative position is to support the team by collaborating with operations, the customer and carrier to gather information that will be put into daily, weekly reports and sent back to the group. The leadership of this position is critical to ensure our customer receives timely communication.

Key Deliverables:

Manage daily, weekly, and monthly reporting for the entire District including but not limited to; On time, OS&D, piece count, free astray, and summary reports Lead and attend daily, weekly, and monthly conference calls with Customers and Operations team members regarding service Monitor and handle any escalated customer service issues Receive freight claims from customer delivery points including dealerships and stores Communicate directly with customers via phone and email to ensure all claim documentation is received per customer claim guidelines Investigate claims and research delivery information Track and document status of claims Work closely with Operations to resolve any outstanding issues Provide additional admin support where needed Other duties as assigned

Required Experience and Skills:

Three (3) years' experience in an administrative or support role Previous experience in the logistics/transportation industry preferred Highly proficient in Microsoft Office (Excel, Outlook, Word) Ability to multitask in a fast-paced environment Deadline oriented with strong attention to detail Ability to work independently with little supervision

Supervisory Responsibilities:

This position has supervisory responsibilities. Position Type /

Expected Hours of Work:

This is a full time position; averaging 40 50 hours per week, with occasional evenings or weekends as business needs dictate.

Travel:

This position may require occasional travel up to 10%.

Work Environment:

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, copier, and phone.

Physical Demands:

The physical demands described here are representative of those that a team member must meet to perform the key deliverables of this job successfully. While performing the duties of this job, the team member is regularly required to listen, communicate verbally and in writing, sit for extended periods of time working on a computer, and lift up to 15 pounds at a time.

Other Duties:

This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change per location based on business needs as well as change at any time with or without notice.

EEO Statement:

Lanter Delivery Systems provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Lanter Delivery Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lanter Delivery Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Lanter Delivery Systems team members to perform their job duties may result in discipline up to and including discharge. Monday to Friday 8:00am

• 16:30pm