Administrative Coordinator

Robert Half is looking for a customer-focused Administrative Coordinator to join a well-established service company in Spokane Valley. This role is ideal for someone who thrives on the phone, enjoys coordinating people and schedules, and knows how to keep technicians and customers moving in sync.

Responsibilities:

• Schedule and dispatch service technicians to customer locations based on priority and job requirements.
• Monitor and manage daily service operations, ensuring timely completion of open jobs and effective communication with customers.
• Maintain accurate records in service management software, including job creation, updates, and documentation of service details.
• Coordinate parts and materials procurement, tracking delivery timelines, and scheduling follow-up visits as needed.
• Review and verify technician time entries, job classifications, and expenses to support payroll processing.
• Communicate with customers before and after service to confirm appointments, provide updates, and gather feedback.
• Assist in managing on-call schedules, facility access requirements, and key control.
• Promote company products and services to customers during interactions, identifying opportunities for additional sales.
• Offer general operational support, including office security, clear communication with staff, and adherence to company policies.