French Bilingual Remote Collections Specialist

We are seeking a detail-oriented and customer-focused French Bilingual Remote Collections Specialist to manage outstanding accounts receivable balances and support timely payment resolution. This role is responsible for communicating with customers in both French and English, following up on overdue accounts, resolving billing issues, and maintaining accurate collection records. The ideal candidate is skilled in negotiation, highly organized, and comfortable working independently in a remote environment.

Key ResponsibilitiesContact customers by phone, email, and written correspondence to follow up on past-due invoicesCommunicate professionally in French and English with clients regarding account balances and payment arrangementsReview aging reports and prioritize collection efforts based on account statusInvestigate and resolve customer billing disputes, payment discrepancies, and account issuesDocument all collection activity, customer communications, and payment commitments in the appropriate systemCollaborate with internal teams such as accounts receivable, billing, customer service, and sales to resolve account concernsNegotiate payment plans when appropriate and monitor adherence to agreed termsMaintain a high level of professionalism and customer service while meeting collection targetsReconcile customer accounts and ensure account information is accurate and up to dateEscalate high-risk or severely delinquent accounts as neededSupport month-end reporting and other administrative tasks related to collections