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Collections Specialist
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Aston Carter
Muscle Shoals, AL (In Person)
$50,960 Salary, Full-Time
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Job Description
The Collections Specialist manages accounts receivable activities by coordinating invoice collection, resolving account issues, and maintaining strong relationships with customers and internal teams. This role focuses on keeping customer accounts within agreed terms, improving receivable turnover, and supporting the overall credit and collections function in a collaborative office environment. Responsibilities Coordinate invoice collection activities and resolve issues related to customer accounts in a timely and professional manner. Work independently with multiple locations to ensure customers remain within established credit terms and performance expectations. Achieve targeted collection goals and objectives by consistently following up on outstanding balances. Review the status of delinquent accounts regularly and initiate appropriate collection actions based on due dates and dollar values. Contact customers to discuss past-due balances, payment arrangements, and any barriers to timely payment. Analyze customer payment practices and recommend appropriate actions on delinquent accounts to reduce risk and improve cash flow. Improve receivable turnover through efficient collection efforts, proactive customer follow-up, and effective issue resolution. Coordinate collection efforts with branch locations and sales representatives to ensure alignment and consistent communication with customers. Discuss significant financial developments or changes discovered during routine collections with leadership to support informed decision-making. Maintain favorable customer relations by providing a high level of service to both internal and external customers. Prepare and manage documentation related to lien releases and lien waivers as needed, particularly within a construction-related environment. Handle collection calls in a professional manner that balances firm follow-up with respectful customer service. Essential Skills High school diploma or GED required. 1 to 2 years of prior collections experience, including direct collection calls. Experience in accounts receivable and collections functions. Customer service experience, particularly in a business-to-business environment. Basic understanding of finance policies and how they apply to credit and collections. Strong analytical abilities with high attention to detail when reviewing accounts and payment patterns. Strong computer skills, including proficiency with Microsoft Excel and other Microsoft Office software. Ability to manage lien releases and lien waivers as part of the collections and accounts receivable process. Ability to pass a BG check. Ability to pass a drug screen. Additional Skills & Qualifications Previous experience in the construction industry. Bilingual skills in Spanish and English preferred. Experience working with collections and accounts receivable in a construction-related environment. Demonstrated ability to build positive relationships with internal teams such as branches and sales representatives. Strong communication skills, both verbal and written, for interacting with customers and colleagues. Ability to work independently while managing multiple accounts and priorities. Comfort working in a structured environment with defined goals and performance expectations. Job Type & Location This is a Contract position based out of Muscle Shoals, AL. Pay and Benefits The pay range for this position is $24.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Muscle Shoals,AL.