Collections Representative

Collections Representative GM Financial - 3.6 Chandler, AZ Job Details Full-time $22 an hour 3 days ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Benefits from day one Qualifications Customer communication High school diploma or GED Stakeholder relationship building Full Job Description We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you've never worked in customer service, you've certainly been a customer. At GM Financial, our Customer Experience team partners with customers to resolve complex customer or dealer concerns through an engaging and unique service experience. This opportunity is more than a job, it's a place to build your career as many professionals have who started in this role. Most of our advanced positions in Customer Experience are filled 100% internally. If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers who need your help; apply to be a part of the GM Financial Team.

Start date:

July 6th

What You'll Be Doing:

Make outbound and take inbound calls to collect on past-due customer accounts Actively listen to our customers and offer solutions to resolve accounts while providing a remarkable experience Strive to outperform expectations with a positive attitude in a team environment Ensure actions follow company policies and laws Maximize productive time by utilizing effective time management skills Engage in continuous learning opportunities What Makes you a Dream Candidate? Knowledge of effective customer service techniques Ability to handle multiple tasks and deadlines Ability to maintain effective working relationships and interact collaboratively with internal and external customers Ability to use appropriate analysis, judgment and logic when solving problems and making decisions Detail oriented with accurate data entry skills Ability to negotiate effectively and apply effective questioning and listening skills Ability to maintain confidentiality Commit to continuous improvement of business, customer and employee environments

What We Offer:

Competitive Salary of $22/hour plus quarterly bonus incentive

Schedule:

Training:

In office 8-5 pm for 5 weeks, then hybrid. Regular schedule 3 days of 8am-5pm, 2 days 11am-8pm, and a rotational Saturday per month. Mandatory 2-3 day in office per week.

Day one benefits:

Access to health, dental and vision benefits on your first day 12 weeks paid parental leave Company Match for 401K contribution Generous Paid Time Off (personal, vacation, sick, paid holidays) Casual Dress Code Quarterly Volunteer Opportunities On-site Cafeteria Fun Environment A culture of learning: Training and career development offered at every level. Plus, educational reimbursement for full-time employees .

Family First Discount:

Access to discounted prices on GM vehicles, accessories and more. Experience High School Diploma or equivalent (required) 0- 2 years of working with customers in a service-minded environment Previous experience in collections or finance considered an asset Additional Knowledge and Skills Working effectively within an AI enabled environment: Ability to use AI tools (e.g., Microsoft Copilot) to support daily work Skills in evaluating AI outputs for accuracy, compliance, and bias Experience integrating AI into workflows to improve efficiency or insights Familiarity with AI assisted research, summarization, and content generation Understanding of responsible AI use, including ethics and data protection #LI-AW1