Collections/Risk Management Specialist

Collections/Risk Management Specialist Landings Credit Union - 3.1 Tempe, AZ Job Details Full-time $22 an hour 1 hour ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Qualifications Debt collection phone call Customer records maintenance Managing customer accounts Loan collections Account maintenance Phone communication Incident Escalation Customer payment reminders Debt collection payment plan Financial counseling Organizational skills Customer support for financial loans Risk & issue management Escalation handling Debt collection negotiation Customer interaction during outreach Communication skills Collections account management Entry level Client interaction via phone calls Full Job Description At Landings Credit Union, we believe collections is about helping members get back on track — not just collecting payments. We're looking for a Collections/Risk Management Specialist Landings Credit Union, who brings empathy, curiosity, and problem-solving skills to every member interaction and wants to help people move forward with confidence. What You'll Do Contact members via phone, email, and mail regarding past-due accounts Understand each member's situation and offer personalized repayment solutions Educate members to help them regain financial confidence Maintain accurate account notes and documentation Monitor delinquency trends and escalate when needed Collaborate with internal teams to support member success What We're Looking For Prior collection experience in lending or financial services Strong communication, organization and attention skills Able to handle sensitive conversations with confidence and respect Comfortable managing multiple priorities in a fast-paced environment A genuine desire to help people and make a difference Schedule Full-time, in-office | Monday - Friday 8 hour shifts No weekends or holidays Why You'll Love Working at Landings We're a people-first credit union that believes kindness, trust, and education matter. We support each other, celebrate growth, and focus on making a meaningful financial impact for our members and our community. The Perks 401(k), Medical, Dental, Vison Paid time off and holidays Career growth and learning opportunities A supportive, collaborative team culture Ready to make a difference? Apply today!