Collections Specialist

Description We are looking for a Collections Specialist to support accounts receivable activities for a long-term contract position based in California. This role focuses on managing customer account balances, researching payment issues, and working closely with internal teams to improve billing accuracy and accelerate collections. The ideal candidate brings strong business-to-business collections experience, sound judgment, and a detail-focused approach to resolving discrepancies and maintaining positive customer relationships.

Responsibilities:

• Review customer accounts to identify overdue balances, investigate discrepancies, and take timely action to support payment resolution.
• Partner with customer service and sales teams to correct billing issues, clarify account details, and help ensure invoices are accurate.
• Communicate with customers with careful attention to detail to collect outstanding receivables and address questions related to past-due accounts.
• Track accounts receivable activity by customer, identify causes of delayed payment, and follow through on solutions to prevent recurring issues.
• Apply working knowledge of invoicing workflows and customer account setup within AS400 to support accurate account maintenance.
• Coordinate credit hold releases when appropriate, respond to incoming accounts receivable inquiries, and issue collection correspondence as needed.
• Maintain organized records of collection efforts, account updates, and open issues to support internal visibility and follow-up.
• Contribute to additional accounts receivable and collections tasks as business needs require. Requirements
• At least 2 years of experience in accounting or accounts receivable, with commercial or B2B collections experience preferred.
• Strong analytical and investigative abilities with a proven capacity to identify issues and determine practical solutions.
• Proficiency with Microsoft Excel, Word, and Outlook; experience using AS400 is a plus.
• Excellent written and verbal communication skills for interacting with management, customers, and internal business partners.
• Ability to manage multiple priorities effectively while maintaining accuracy and meeting deadlines.
• High level of attention to detail and a consistent approach to documenting and following up on account activity.
• Self-directed work style with the ability to perform independently as well as collaboratively within a team environment.
• General understanding of business operations and the ability to anticipate problems before they escalate.

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