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Job Description
Collections Specialist ISAT Total Support - 3.3 La Mirada, CA Job Details Full-time $25 - $35 an hour 4 hours ago Benefits Health insurance Vision insurance 401(k) matching Life insurance Qualifications Customer communication High school diploma or GED B2B business model B2B Collections account management Full Job Description Join our Team! Our employees are thriving both inside and outside of the office. We are growing faster than ever and it's not because of what we do, but how we do it. It's simple, our employees are our greatest asset. We value them and give them every reason to stay happy and motivated. We perform at high levels, fueled by an eclectic team. We boast a fun, energizing workplace with an emphasis on innovation, teamwork, quality work, and customer satisfaction.
COMPENSATION AND BENEFITS
Salary Range:
Competitive based on Individual Experience Medical, Dental & Vision Coverage 401K Program with Matching $100K Life Insurance Accelerated Growth Opportunities Access to the Largest Construction Projects Nationwide Offices A Competitive and Rewarding Environment A Diverse and Inclusive Workplace
YOUR CAREER STARTS HERE!
ABOUT US:
Tomarco Contractor Specialties LLP, (dba ISAT Total Support) is a pioneer in MEP subcontractor services, blending engineering expertise, manufacturing experience, and wholesale distribution. Since 1977, our commitment to innovation has led to cost reduction, faster installation, and a safer working environment for projects of all sizes worldwide. Our dynamic team of over 700 professionals specializes in MEP support design, technical VDC (Virtual Design and Construction), project management, detailing, project support, and more. We offer holistic solutions for projects of any size, and believe in a collaborative approach that streamlines the design and construction process, reducing project completion times. Headquartered in Southern California, ISAT also has offices in Northern California, Nevada, Arizona, Oregon, Washington, Utah, Georgia, North Carolina, Chicago, Atlanta, New York, Texas, and Puerto Rico. Additional expansion is expected.
PURPOSE/SUMMARY
The Collections Specialist is responsible for the day-to-day recovery of outstanding receivables, working directly with customers, contractors, and internal teams to resolve past-due balances and ensure timely payment. This role manages an assigned portfolio of customer accounts, performs consistent collection follow-up, and documents all activity within company systems. The Collections Specialist supports company cash flow goals by reducing delinquency, resolving billing disputes, and maintaining professional, productive relationships with customers throughout the collection process. This is a full-time, on-site position, Monday through Friday.
RESPONSIBILITIES OF THE POSITION
Collections Activity Perform outbound collection calls and email follow-up on assigned aged accounts in accordance with department procedures. Send dunning letters, statements, and payment reminders at the appropriate aging intervals. Negotiate payment arrangements within approval authority and document all commitments. Research and resolve short pays, deductions, and unapplied cash in coordination with the AR team. Escalate complex or high-dollar accounts to the Collections Manager with a clear recommendation. Account & Dispute Resolution Investigate billing discrepancies, missing PO numbers, pricing disputes, and delivery issues; coordinate with Sales, Project Management, and AR for resolution. Process and track customer disputes through to resolution, ensuring timely follow-up on all open items. Maintain accurate, detailed collection notes and account histories within Sage, Nexus, and Laserfiche. Assist with the preparation of preliminary notices, lien documents, and bond claim packages as directed. Reporting & Administrative Support Review aging reports daily and prioritize collection activity based on dollar value, age, and risk. Provide regular status updates to the Collections Manager on portfolio performance, problem accounts, and payment commitments. Support month-end close activities, including reconciliation of assigned accounts and cash application research. Maintain organized files and documentation in accordance with company retention policies. Cross-Functional Collaboration Partner with Accounts Receivable, Sales, and Project Management to resolve customer issues that impact payment. Communicate professionally with customers, contractors, and general contractors at all times, representing ISAT positively. Assist with administrative or departmental support as needed to maintain workflow continuity.
QUALIFICATIONS AND SKILLS
High school diploma or equivalent required; associate or bachelor's degree in Accounting, Finance, or related field preferred. 2+ years of B2B collections experience required; construction industry experience strongly preferred. Familiarity with lien rights, preliminary notices, joint checks, and bond claims is a plus. Working knowledge of Sage, Nexus, Laserfiche, and Microsoft Office Suite (Excel, Word, Outlook). Strong written and verbal communication skills with a professional, customer-focused approach. Excellent organizational skills with the ability to manage a high volume of accounts and meet deadlines. Strong attention to detail and accuracy in account documentation. Ability to work independently while collaborating effectively with cross-functional teams. Further Qualifications - The successful candidate must also pass a background check. Equal Employment Opportunity
