Collections Call Center

Between $22.00 and $24.00 Per Hour DOE (Depends on Experience) Collections Call Center James R. Glidewell Dental Ceramics

Occupation:

Bill and Account Collectors

Location:

Newport Beach, CA - 92660 Positions available: 1 Job #: 19828058

Source:

CalJOBS

Posted:

11/05/2025

Updated:

11/06/2025

Expires:

05/30/2026

Web Site:

CalJOBS Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Agency Job ID:

23754 Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Education High School Diploma or Equivalent Experience 12 Month(s) Age 18 and up Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Benefits Job Description Help for Job Description. Opens a new window. Maintains appropriate systemss payment information. Inputs receivable payments within an allotted time frame. Generates and prints monthly customer statements and past due letters. Provides excellent customer service with requests regarding current and previous account balances, collection issues, processing customer refunds, reviewing and processing account adjustments, and resolving client discrepancies. Monitors and maintains assigned accounts to ensure calls, account adjustments, and customer reconciliations are completed in a timely manner. Accurately recodes all payments received to provide correct balance data. Maintains a high volume outbound call quota to assigned delinquent customers and responsible for reducing the number of assigned delinquencies. Answers inbound calls to assist with accounting inquiries, payments, and disputes. Reconciles customer disputes pertaining to payment of outstanding balances due. Communicates, interfaces, and troubleshoots with accounting department and outside vendors as needed. Communicates and follows up with internal call centers, supervisors, and department managers regarding customer accounts and discrepancies. Provides administrative support and excellent customer service to all internal and external customers such as but not limited to answering inbound telephone calls, making outbound collection calls, updating related account information, researching accounts, and inputting call notes in order to establish and maintain effective and cooperative working relationships. Meets defined department goals and expectations. Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

High School diploma or equivalent. Minimum one (1) year of customer service experience. General knowledge of accounting terminology. General knowledge of billing procedures and collections.

Pay Range:

 $22.00/hr-24.00/hr