Collections Specialist

Description Our client in the property management industry is seeking a detail-oriented and proactive Collections Specialist to join their team. This individual will play a key role in managing outstanding accounts, communicating with tenants and clients regarding past-due balances, and supporting the company's overall cash flow objectives. The ideal candidate will have strong communication skills, excellent follow-up habits, and the ability to handle sensitive financial matters professionally and effectively.

Key Responsibilities:

+ Monitor accounts receivable aging and identify delinquent accounts + Contact tenants, residents, and customers regarding overdue balances via phone, email, and written correspondence + Maintain accurate records of collection activity, payment arrangements, and account status updates + Work with property managers and internal accounting staff to resolve billing discrepancies and payment issues + Prepare and distribute notices related to past-due accounts in accordance with company policies and applicable regulations + Reconcile tenant ledgers and account balances + Process payments and update account information in accounting and property management systems + Assist with month-end reporting related to collections and receivables + Escalate accounts as needed for legal review, eviction proceedings, or outside collections

Requirements Qualifications:

+ 2+ years of collections, accounts receivable, or related accounting experience + Experience in property management, real estate, or housing industry preferred + Strong understanding of collections processes and receivables management + Proficiency in Microsoft Excel and accounting or property management software + Excellent written and verbal communication skills + Strong attention to detail and organizational skills + Ability to manage difficult conversations with professionalism and tact + High level of accuracy and ability to maintain confidentiality

Preferred Skills:

+ Familiarity with property management systems such as Yardi, AppFolio, MRI, or similar + Knowledge of tenant accounting, lease agreements, and delinquency processes + Experience working in a fast-paced, deadline-driven environment + Strong problem-solving and conflict-resolution abilities Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .