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Collections Representative
Job
Diamond Environmental Services
San Marcos, CA (In Person)
$42,224 Salary, Full-Time
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Job Description
Collections Representative Diamond Environmental Services - 3.2 San Marcos, CA Job Details Full-time From $20.30 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Paid sick time Qualifications Spanish Customer communication Teamwork Basic math English High school diploma or GED Driver's License Collection management Collections account management Full Job Description Diamond Environmental Services is an essential sanitation service supporting critical infrastructure across construction, energy, waste, healthcare, and government industries. For more than 20 years, we've been one of Southern California's leading portable sanitation companies, proudly serving San Diego, Riverside, Orange, San Bernardino, and Los Angeles counties. Our employees are the foundation of our success, and we're committed to providing a positive, team-oriented workplace where safety, service, and integrity come first. Summary Diamond Environmental Services is seeking a detail-oriented and customer-focused Collections Representative I/II to join our team. In this role, you will communicate with customers regarding outstanding balances, resolve billing concerns, research accounts, and help ensure timely payment while maintaining exceptional customer service across all Diamond Environmental Services and Palomar Water locations. What You'll Do Contact customers regarding outstanding account balances Research customer accounts and resolve billing discrepancies Explain invoices, charges, credits, and services provided Email invoices, statements, aging reports, and other account documents Review work orders and service tickets to resolve payment issues Process Fund Control Vouchers and assist with construction-related preliminary notices and lien release documentation Maintain follow-up activities using Outlook calendars and internal systems Work closely with Customer Service, Dispatch, Operations, and other departments Communicate professionally with customers and outside collection agencies Meet company expectations for safety, service, productivity, and professionalism Perform additional duties as assigned Qualifications Bilingual English/Spanish preferred Previous collections, accounts receivable, customer service, or billing experience preferred Strong communication and conflict resolution skills Excellent organizational and multitasking abilities Ability to maintain confidentiality Intermediate Microsoft Office skills Experience using ERP/accounting software (Tower experience is a plus) Ability to perform basic math and analyze account information Valid California driver's license and insurable driving record, if required for the position Diamond Environmental Services is proud to be an